Outdoorsy (www.outdoorsy.com) has a 3.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
Initially seemed like a good platform for securing a festival approved RV? Of the 3 RV options only 1 communicated in timely manner. Outdoorsy urges you to input credit card info to secure a favored position with owner! Don't do it. When I tried to cancel my requests due to not hearing from owners in 48 hr period Outdoorsy want a fee to cancel!!! They stress that they don't charge if trip not booked! Then why charge fee for cancellation when RV owner doesn't comply with 24-48 hr acceptance rule!
Reply from Outdoorsy2026-01-05
Hi Billie!
This is definitely not the experience we want for our guests, and we appreciate you taking the time to share your feedback. We know your time is important, and we’re sorry for the frustration this situation caused. At this time, we’re unable to locate an account using the information provided. Based on what you described, it appears the reservation may have been made using our Instant Book option. With Instant Book, reservations are confirmed automatically at the time of booking and do not require manual approval from the host. Because of this, the reservation fee is charged immediately and may be subject to the host’s cancellation policy if the booking falls outside the 48-hour grace period. We always want to be transparent, so we encourage reviewing the Help section of our platform, where the Instant Book process and grace period details are outlined in full. Thank you again for sharing your experience.
Donna
Outdoorsy Support
Hiding the full price at the search stage is absolutely nonsense in 2025, when even Expedia and Airbnb have switched to transparent pricing.
When $60/night trailer ends up being anything between $270 and $370 for 2 nights.
But never $120.
Reply from Outdoorsy2025-12-08
Hi Max!
Thank you for taking a moment to share your feedback. I'm terribly sorry to hear that you're dissatisfied with our pricing breakdown. Please allow me to clarify these fees a bit more. Since we're a peer-to-peer marketplace and all of the RVs are independently owned, all add-on fees and nightly rates are stipulated by the host.
Transparency is essential to building trust with our customers, which is why our platform clearly outlines all costs before a reservation request is submitted. During checkout, customers are provided with a hyperlink and dropdown menu that list each host’s add-on fees, including insurance costs, service fees, and any state-specific taxes. This ensures that every customer has full visibility into the total price prior to completing their booking.
Thank you again for sharing your experience and for giving us the opportunity to clarify our commitment to transparency.
Donna
Outdoorsy Support
The best part about Outdoorsy is the insurance coverage as well as the service. We love knowing that Outdoorsy makes sure the drivers are verified and the drivers are properly insured.
A+
Outdoorsy claims to "secure a deposit", however they will only "secure" it for 7 days from the time of the credit card hold. However, if the rental or claim goes beyond that 7 day period, then they won't cover it. They never told me this. In fact, when the renter brought back the unit late, not dumped, excessively dirty, damaged, and missing jacks, I placed a claim and was told the 7 days would be pushed out to 28 days so I could assess damage. I assessed damages and then was told they could no longer secure the deposit. This is fraudulent and I hope we can ban together to hold Outdoorsy responsible for breach of contract, negligence, and misrepresentation
Reply from Outdoorsy2025-11-19
Hi Stephanie,
Thank you for taking a moment to share your feedback and giving us the chance to clear things up about how our security deposit authorization holds work. The authorization renews itself every seven days by default, unless it’s claimed at the end of the trip or seven days have passed after the trip with no claim. At that point, the hold simply drops off and is released back to the guest.
If a 30-day hold was placed, that timeline overrides the seven-day renewals. In your case, because a chargeback was filed by the guest with their financial institution, the bank automatically declined the reauthorization, which caused the hold to release. That part of the process is fully controlled by the bank, not us.
We truly appreciate you sharing your perspective and giving us the opportunity to clarify this process, as our support team and management reviewed with you earlier.
Outdoorsy Support
The best price, many of my clients says that, compare with anothers plataforms. Very good custumers services. I called twice and I got the help right the way.
Terrible! They have me out $2000 dollars after the rental! We rented an RV from them, and the owner asked us OUTSIDE THE PLATFORM (Which is supposed to have the owner kicked off) for parts and money. After buying this guy parts, and providing receipts to outdoorsey, they charged us ANOTHER $1500. Also, the insurance claim was made 1 week after the RV was returned. The owner clearly broke it themselves! The website has no provisions for deleting credit card info, reporting owners or cancelling your account. DO NOT RECCOMEND.
Reply from Outdoorsy2025-11-14
Hi Florabelle,
Thank you so much for sharing your feedback, and I’m truly sorry to hear you had a negative experience; however, we're unable to locate an account associated with the information you provided, and did not receive a response when we requested additional details about your account. Please contact us directly so we may confirm this was an authentic Outdoorsy experience and investigate it further. Thanks so much!
Outdoorsy Support
The staff at Outdoorsy always helps with any questions or issues & solves them when notified.
A
Adam & Mario Furney / Cro · 1 review · Verified · Experienced 2025-10-15 ·
★★★★★
For the most
For the most part dealing with outdoorsy is good. There are times where interactions are frustrating, or having the need to correct things is tedious, however, they are always helpful.
Chris · 1 review · Verified · Experienced 2025-10-28 ·
★★★★★
Outdoorsy
Great way to link travelers and adventurers with the means to go explore the great outdoors, all while being able to pick which amenities and comfort they want to have with them most.
Everything about the app is pretty good. No real complaints especially with the constant improvements that are being made. The only reason for a four star review instead of a five star is due to the photo uploading during a guests checkout. If you take and attempt to upload more than five photos it times out and you have to start all over (figured this out before the guest arrived to pick up so everything went smooth, but it was a bit frustrating until I learned what the issue was).
I would also allow a spot for the host to put their phone number so guest can call and speak to the person that they will be renting from vs. text/email only, which can really drag out the conversation. Many times it is much more convenient to make a phone call and to discuss what to expect or how to make things easier for both the host & guest instead of relying only on messaging through the app.
