Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world.With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/
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Is PandaRemit legit?
PandaRemit (www.pandaremit.com) has a 3.2 out of 5 rating on OK.one, based on 428 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 38% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fast transactions, reliable service, and competitive exchange rates when sending money to foreign bank accounts. Many people enthusiastically note the remarkably smooth and efficient onboarding process for handling mainstream currencies during cross-border remittances.
Some reviewers were not happy with slow customer service responses, unhelpful communication channels, and unexpectedly delayed money transfers. A few other people also felt that refund processes, document verification hurdles, and sudden payment blocks caused significant frustration. Customers occasionally noted that international transactions took much longer than expected and that getting timely assistance was very difficult.
Auto-generated from all reviews of this business. For reference only.
I've heard it's good, and try to send some money to my mum as a new year gift, been told can't accept Pound to RMB for the moment. Happy mood ruined.
Reply from PandaRemit2024-12-24
Dear Valued Customer,
We appreciate you taking the time to share your feedback with us. We're sorry for any trouble you have had with our app.
Sending funds from the UK is unavailable for now because of bank system upgrading. We'll notify you asap once it's back online. Sorry for your trouble.
If you encounter any further issues or have additional suggestions, please feel free to contact us ([email protected]), and we'll try our best to solve your problem.
Best regards,
Customer Service Team
Panda Remit
Hi sir
I sand money India but don't sand my money wye sir
Reply from PandaRemit2024-12-23
Dear Valued Customer,
We're very sorry for making you feel unsatisfied with this remittance experience. Feel free to send your Transaction Number to our WhatsApp （+44 7709 535853), which would help us identify your transaction.
We understand the importance of timely responses and efficient service, and we're actively working on enhancing our customer support team's responsiveness to ensure smoother and faster transfers for our users.
Best regards,
Customer Service Team
Panda Remit
The customer service is very bad. I failed in the account verification process and was asked to contact customer service. But after I chatted via the app and live chat on their website. There was no answer at all. I have also made a transfer because the app allows you to make a transfer even though the account has not been verified, so I thought maybe they provide this service. But it turns out that my money has not been processed, I have also sent an email but there is still no answer. This is really the worst remittance I have ever tried.
Reply from PandaRemit2024-12-02
Dear Valued Customer,
We apologize for any inconvenience you may have experienced with our app and customer service.
If you have any further concerns or questions, please don't hesitate to reach out to our customer support team ([email protected]). We will actively address your issue ASAP.
We understand the importance of timely responses and efficient service, and we're actively working on enhancing our customer support team's responsiveness to ensure smoother and faster transfers for our users.
Best regards,
Customer Service Team
Panda Remit
This is bad I send a money already i paid for it but I didn't receive anything and you're not even online I tried emailed you buts still nothing responding i need my money back !
Reply from PandaRemit2024-12-03
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. Our HK account cannot receive MOP. Please contact bank to decide whether to refund. You can check the email we sent you yesterday which has explained the details. Hope to bring you better service next time. Have a good day!
Best regards,
Panda Remit Customer Support
Very bad costumer service. Supposed to be a few minutes transaction but it will take hours.... or even days.. And it feels like they wait for the exchange rate to get lower before they will make the transaction get through.
Reply from PandaRemit2024-12-03
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced with our processing time.
Recently, a large number of users recently come to consult customer service. Our team is expediting the processing. Feel free to contact us ([email protected]), and we will actively address this issue ASAP. Sorry again for the inconvenience.
Best regards,
Panda Remit Customer Support
I have pending processing payment . Then asked me to contact customer service but no response up to this writing. I sent an email or left messages from their customer service app but never heard anything from them.
Reply from PandaRemit2024-12-02
Dear Valued Customer,
We're very sorry for making you feel unsatisfied with this remittance experience.
The SG customer service online time in the APP is 9-21, you can contact us or send an email to us ([email protected]), and we will help you deal with the problem at the first time.
We appreciate you taking the time to share your feedback with us. We're actively enhancing our customer support team's responsiveness and improving the remittance process to ensure smoother and faster transfers for our users.
Sorry again for the inconvenience caused and thanks for your understanding.
Best regards,
Customer Service Team
Panda Remit
Sent money last week. The app says got issue on my transaction or remittance. Then asked me to contact customer service but no response up to this writing. I sent an email or left messages from their customer service app but never heard anything from them.
They should reply on what is the issue and what needs to be done to solve the problem.
Reply from PandaRemit2024-11-11
Dear Valued Customer,
We're very sorry for making you feel unsatisfied with this remittance experience. We have replied to your email and addressed your order, please check.
We understand the importance of timely responses and efficient service, and we're actively working on enhancing our customer support team's responsiveness to ensure smoother and faster transfers for our users.
Best regards,
Customer Service Team
Panda Remit
Reciever never recieve the money. Request for refund very complicated. ask for bank acct,etc. given whatever they ask stil cant get back the money..
Dont use this app
Reply from PandaRemit2024-11-07
Dear user,
We're so sorry for the inconvenience and sincerely apologize for bringing you a poor transaction experience. In order to ensure the security of your fund, we need to check your bank information before refunding. The refund usually takes 1-3 working days, thanks for your patience.
If you have any further concerns or questions, please don't hesitate to reach out to our customer support team ([email protected]). We will actively address your issue ASAP.
Best regards,
Customer Service Team
Panda Remit
Absolutely bullshit, 5 times registration and everytime not ok, also I contact by Line and after still not except, forget this company, 2 weeks I do everything perfect same him telling me by Line but why not except
Reply from PandaRemit2024-11-07
Dear Valued Customer,
We're very sorry for making you feel unsatisfied with this remittance experience. Thanks for choosing Panda Remit. If you have any concerns or questions, please don't hesitate to reach out to our customer support team ([email protected]). We are here to assist you and address any issues you may encounter promptly.
Best regards,
Customer Service Team
Panda Remit
Really it's my first transaction but I swear I'm feeling comfortable and good though this apps because it's totally better than others in sending money and it gives good exchange rates, which we want us. So all together I suggest you to use this apps for sending money,
I send 500$ from US to PH
Transaction Number: 1293894623114039296
It’s been hours and they are not contactable.
Reply from PandaRemit2024-10-12
Dear Valued Customer,
After checking, we found that your transaction was completed on the day it was initiated (11th Oct). Sorry for the inconvenience to you.
Thanks for choosing Panda Remit. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team (WhatsApp: +1 425 534 4211). We will actively address your issue ASAP.
Best regards,
Customer Service Team
Panda Remit
Its interface design is intuitive and simple, so that I can quickly and easily find the required exchange rate information on the mobile phone to complete the remittance. It is no longer necessary to go out to line up, easy and convenient! Get rid of the trouble of queuing
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