PatPat (www.patpat.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 97% of negative reviews; 43 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
E
Elizabeth Lipinski美国 · 1 review · Experienced 2026-02-03 ·
★★★★★
Horrible experience!
Horrible experience!
My package is beyond late and no one could tell be when it was going to arrive or where it was.
First and last time I order from this company.
Buyer beware.
Reply from PatPat2026-02-12
We’re truly sorry for the frustrating experience and the delay with your package.
Depending on inventory availability, some items may ship from our international warehouses, which can extend the delivery time. At the moment, the shipment is moving normally within the carrier’s network, and we expect it to reach you soon.
If you’d like us to double-check the status or provide more detailed updates, please feel free to contact us at [email protected]
— we’re here 24/7 and happy to help.
PatPat makes shopping for the whole family easy and affordable! Great quality, fast shipping, and a wide selection of adorable clothes and home items. Highly recommend!
Reply from PatPat2026-02-09
Thank you so much for your kind words! 💛 We’re really happy to hear that you found shopping with PatPat easy and affordable. Your support means a lot to us, and we’ll keep working to bring you great quality, fast shipping, and more adorable styles for the whole family. Thanks again for the recommendation!
W
William Hurst英国 · 2 reviews · Experienced 2026-01-30 ·
★★★★★
This company has been my go to for…
This company has been my go to for years and I have also entrusted my family's wardrobe needs from formal portraits to lounge sets to them for years, and they have consistently delivered. We had our first delivery snag this year, but their accountability and quick fix actually made me a more loyal customer. They displayed extraordinary diligence in resolving my concern, paired with a truly empathetic approach. Everything is top tier, from the materials to the heartfelt support, I don't often leave reviews, but they absolutely deserve the credit.
Reply from PatPat2026-02-03
Thank you so much for taking the time to share such a thoughtful review. 💛 We’re truly honored to have been your go-to brand for so many years and to be trusted with such meaningful moments for your family. While we’re sorry about the delivery snag this year, we’re grateful for the chance to make it right—and even more grateful that our team’s accountability and care came through. Your kind words about our materials and customer support mean the world to us. Thank you for your continued trust and loyalty; it genuinely motivates us to keep doing better every day.
I’m very thankful to the costumer service for helping me resolve my issue.
I’m very thankful to the costumer service for helping me resolve my issue. I ordered some clothes that are small to my size and they help me process my refund. I will be ordering more matching clothes from their site. :)
Reply from PatPat2026-01-28
Thank you so much for sharing this! 💛 We’re really glad our customer service team could help resolve the sizing issue and make the refund process smooth for you. We truly appreciate your trust and look forward to your next order of matching outfits—can’t wait to serve you again! 😊
I love the pajama sets I ordered. I am looking forward to the summer collections and character clothes for my kids.
Reply from PatPat2026-01-27
Thank you so much for the love! 💕 We’re thrilled you’re enjoying the pajama sets, and we can’t wait for you to see our upcoming summer collections and new character styles for your kids. Stay tuned—we’ve got lots of fun things coming! 😊
Disappointed in the quality of adult dresses. They are too small or too short. I had to buy 2 and add to the length to make them suitable for adult women to wear in public
Reply from PatPat2026-01-12
We’re sorry to hear this and truly appreciate your feedback on the fit and quality. Please reach out to us at [email protected]
— our team is available 24/7 and would be happy to review this with you and help find a solution.
S
Stacy L美国 · 2 reviews · Experienced 2026-01-02 ·
★★★★★
Decent pricing and quality better than…
Decent pricing and quality better than expected. Shipping can be slow but as expected for overseas and customs.
Reply from PatPat2026-01-04
Thank you for your understanding and feedback—we’re glad you’re happy with the pricing and quality, and we truly appreciate your patience with international shipping and customs timelines.
According their Order tracker, it said that my parcel had arrived in their local warehouse (Montreal, Canada) 3 days ago. 5 days after, I still haven't received my order yet.
Zero reliability with their delivery company Uni Uni.
Reply from PatPat2026-01-04
We’re very sorry for the delay and the frustration this has caused. Please contact us at [email protected]
with your order details so we can urgently check the UniUni delivery status. If it’s confirmed to be a shipping exception, we’re happy to arrange a replacement shipment or a refund for you.
my order never came but i found out it went to the UK im from channle islands
Reply from PatPat2025-12-17
We’re very sorry for the inconvenience caused. It looks like the package may have been routed incorrectly due to the destination. Please contact us at [email protected]
with your order details, and we’ll be happy to look into this and help resolve it as soon as possible.
Very beautiful dress. Time on delivery very fast.. ❤️👍
Reply from PatPat2025-12-17
Thank you so much for your kind words! 💖
We’re glad you loved the dress and that the delivery arrived quickly. Hope to see you again soon!
M
M B美国 · 1 review · Experienced 2025-12-16 ·
★★★★★
Excellent customer service
Unfortunately I didn't receive my order (no fault by Patpat) however, the customer service was 100% top notch. They were so considerate, pleasant, easy to communicate with and issued a full refund in the quickest time manner. This company has earned my trust and I plan to shop with them again:)
Reply from PatPat2025-12-17
Thank you so much for your understanding and kind words. We truly appreciate your trust and are glad our customer service team could assist you promptly. We look forward to serving you again soon 😊
A bit small for my 3 year old son, I purchased a Paw Patrol Blue jacket that arrived yesterday. It arrived with no issues, no damage on the jacket and the quality is very good. It's just the size I got an issue with, but overall the transaction and delivery is outstanding.
Reply from PatPat2025-12-08
Thank you so much for sharing your experience! We’re glad to hear the jacket arrived safely and that you liked the quality. If the size isn’t quite right, feel free to reach out to us at [email protected]
— we’re always happy to help.
L
Lura美国 · 2 reviews · Experienced 2025-11-29 ·
★★★★★
This company is wonderful I've been…
This company is wonderful I've been ordering family outfits for pictures and pajamas from them for years this year my one order did not come in time and the company was more than gracious with me did everything they could to satisfy me this is not your usual run of the mill ordering company with clothing it's high quality and the customer service is over the top highly recommended
Reply from PatPat2025-12-01
Thank you so much for your kind words and long-time support! We’re truly happy to hear you’ve enjoyed both our products and service over the years. It means a lot to us. If you ever need anything, we’re always here to help. 💛
D
Donna加拿大 · 14 reviews · Experienced 2025-11-14 ·
★★★★★
Company committed to customer satisfaction
I have bought pjs for all the grandchildren from this company for several years. Every order has been perfection. The material, the construction and design were all perfect. Quick delivery and an exact order was the norm. I would normally cheerfully give this company a 5 Star review but this year something went sideways and my order was incorrect. I felt sorry for the call Center people because after 3 oral surgeries my speech is almost nonexistent. The call Center referred me to a supervisor who provided me with an exact refund - to the Penny. I made the Supervisor Catherine earn her paycheque as with MY SPEECH I tried to describe dates, events, who I had spoken to and all the information she needed to trigger the refund - which happened yesterday.
Every business has a “bump” in the road at some point and I was pleased with how this company handled this issue. Thank You for all those years of impeccable service.
Reply from PatPat2025-11-24
Thank you so much for your kind words and for supporting us over the years. We’re truly grateful. We’re sorry for the bump this time, but we’re glad Catherine was able to help resolve everything for you. Your patience means a lot to us, and we’ll keep working hard to deliver the same reliable service you’ve always known. Thank you again for being part of our PatPat family.
I love this app! The clothes are so cute and comfortable! Sizes usually fit perfectly. One of my favorites to order from!
Reply from PatPat2025-11-05
Thank you so much for your lovely feedback! 💖
We’re thrilled to hear you love our styles and that the fit works perfectly for you.
Can’t wait to bring you more cute and comfy looks soon! ✨
H
Helen美国 · 5 reviews · Experienced 2025-10-20 ·
★★★★★
The clothes are so cute
The clothes are so cute. Got glow in dark Christmas pajamas for my great grandsons and can’t wait to see them in the pjs.I had small issue and it was handled promptly and resolved satisfactory. Will definitely order again
Reply from PatPat2025-11-03
We’re so happy to hear that you loved the pajamas! 💚
Thank you for giving us the chance to make things right — we can’t wait to see you and your great grandsons back again soon! 🎄👕
C
CelestePH · 1 review · Experienced 2025-10-17 ·
★★★★★
Love our sets
Great items. I am excited for the holidays so I already ordered our sets and I received it on time. I love the fabric and material. This will surely be the highlight of our holiday photos
Reply from PatPat2025-10-20
Thank you so much for your lovely review! 💕
We’re so happy to hear you loved the fabric and that your matching sets arrived right on time. We can’t wait for your holiday photos — they’re going to look amazing! 🎄✨
R
Ryan madley英国 · 3 reviews · Experienced 2025-10-14 ·
★★★★★
I've used patpat a few times with no…
I've used patpat a few times with no issue but a recent order went wayward and was delivered to a neighbour.
Due to an error outside of my control o recieved my order late and now can't return any items!!
I thought a slight relaxation on the returns policy was on fair considering the circumstances but no...
I will be taking my business elsewhere from now on!!
Please note returns are 30 days from order ..not delivery! And considering the timescales for delivery does not provide hardly any time for return!! Reasonable? ....
Reply from PatPat2025-10-14
Hello,
We’re so sorry to hear that your package was delayed due to a delivery issue and that it affected your return experience. We completely understand how frustrating it can be when a delay outside your control impacts your return window。In addition, we’d like to mention that besides our standard 30-day return policy, we also provide after-sales support for more than 30 days from the delivery date, to better protect your rights. Thank you for sharing your experience and for your continued support 💛
C
C.Z.CH · 1 review · Experienced 2025-09-21 ·
★★★★★
Beautiful family matching outfits
Beautiful family matching outfits!
Clothes like in the descriptions.
Good quality.
Very friendly and fast help with the contact center!
Reply from PatPat2025-09-30
Thank you so much for your lovely feedback! 💕 We’re thrilled to hear that you enjoyed our beautiful family matching outfits and found the quality true to the descriptions. It’s also wonderful to know our contact center team could provide you with fast and friendly support—that’s exactly what we strive for. 👨👩👧👦✨ We can’t wait to bring you more matching moments with PatPat!
