PatPat (www.patpat.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 97% of negative reviews; 43 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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TwinklePH · 2 reviews · Experienced 2025-08-01 ·
★★★★★
Superb quality and excellent customer service
I'm always impressed with the quality of PatPat's clothing. They are stylish, comfortable and durable. I had a small issue with an order but their customer service team was super friendly and quick to resolve it. I'll definitely buy again from PatPat!
Reply from PatPat2025-09-30
Thank you so much for sharing your experience! 💖 We’re delighted to hear that you love the stylish, comfortable, and durable quality of our clothing. While we’re sorry you had a small issue, it makes us so happy to know our customer service team could resolve it quickly and with care. 🌟 We truly appreciate your trust and can’t wait to see you back for your next PatPat find! 🛍️✨
Very positive and responding on return of my product. They immediately resolve the issue and deposit back the money of the specific product.
Thank you for valuing your coustomer and ofcourse your product and reputation.
Reply from PatPat2025-09-15
Thank you so much for your kind words! 💕 We’re glad we could resolve your concern quickly and that your refund was processed smoothly. Your trust means a lot to us, and we’ll continue working hard to provide the best experience for you. We truly value you as our customer and look forward to serving you again!
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Monea jack K美国 · 1 review · Experienced 2025-08-20 ·
★★★★★
Happy with my experience
Happy with my experience, very nice designs and fast shipping.
Reply from PatPat2025-08-27
Thank you so much for your kind words! 💖 We’re thrilled to hear you loved our designs and speedy shipping. Your support means a lot to us, and we can’t wait to serve you again soon!
We are in love with PatPat. Everything about this brand and staff is A+. Clothing is exciting, fun, fresh and materials are quality. Customer for Life!
Reply from PatPat2025-08-07
Thank you so much for your amazing feedback! 💕 We're absolutely thrilled to hear that you love PatPat – from our clothing styles to our team! Your kind words mean the world to us, and knowing that we’ve earned a “Customer for Life” makes our day. We’ll keep working hard to bring you even more fun, fresh styles and high-quality pieces. Thanks for being part of the PatPat family! 🫶
PatPat offers adorable and affordable kids and family clothing—many items arrive on time and match the photos. However, sizing isn’t always accurate, and in some cases orders never arrived. Customer service replies but resolution varies widely. Shopping is convenient, yet you take a risk if issues arise.
Reply from PatPat2025-07-29
We truly appreciate that you like PatPat's products, and we’re very sorry for the issues you’ve experienced regarding sizing and undelivered items. We’re more than happy to help resolve this for you. I’ll be sending a request shortly—would you be willing to provide your relevant information so I can assist you further?
One of the best company's by far. I sent out my email about my sons baby shower the day before the Fourth of July. I got a response very quickly wishing me the best and a 15$ off code. Considering every other time I have made a Oder through them I have used my moms account I have also received a 15% off code for being a first time user. Everyone I talked to was super friendly and I will 100 % be ordering from them again
Reply from PatPat2025-07-09
Thank you so much for your kind words and for sharing your experience with us! We're truly honored to be a part of such a special moment like your son's baby shower. It means a lot to know our team could support you in time and leave a positive impression. We're so glad to hear you’ve had great experiences with us — and we can't wait to welcome you back again soon. Wishing you and your growing family all the love and happiness in the world! 💕👶🎉
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Phyllis美国 · 3 reviews · Experienced 2025-06-24 ·
★★★★★
PATPET U01 Ultrasonic Training device
I purchased the PATPET U01 Ultrasonic Pet Behavior Training device and after a few months it stopped working. I contacted PATPET and they were a pleasure to deal with. After confirming (by video) that the device was not working, they sent me a new. Wonderful customer service. I highly recommend PATPET.
Reply from PatPat2025-07-08
We're very glad we were able to resolve your issue. We hope you enjoy your shopping experience with PatPat!
My experience with PatPat was one of the best online shopping experiences I had in a long time: 1) The delivery was faster than indicated, 2) with the provided tracking, I always knew where my items were, 3) the clothes were as expected and shown in the photos and 4) customer service was very friendly and efficient.
Reply from PatPat2025-07-03
We're very glad to hear that you had a pleasant shopping experience with PatPat. Your satisfaction is our greatest motivation. Thank you for your recommendation, and we wish you all the best!
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Fred Aning英国 · 16 reviews · Experienced 2025-06-12 ·
★★★★★
I ordered a matching pair for my…
I ordered a matching pair for my partner and myself, and was true to colour and size. Postage was also timely than I initially thought. But that is not all: Patpat clothing quality is top-notch. I will be back again. Highly recommend.
Reply from PatPat2025-06-27
Hi,Thank you so much for liking PatPat's products and for your kind review. We will continue striving to provide even better products.
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PatrycjaPL · 6 reviews · Experienced 2025-03-30 ·
★★★★★
Excellent service
Reply from PatPat2025-04-03
Hi,
Thank you so much for your heartwarming feedback! ❤️ Your kind words have energized our entire team! We’re committed to making every interaction feel seamless. Whenever you need us, we’ll always go the extra mile because you deserve nothing less than a 5-star experience!
Looking forward to brightening your day again soon! Wishing you and your loved ones endless little joys. ✨
Warm regards,
PatPat Customer Care Team
— Making Every Family Shine 🌟
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Fred英国 · 6 reviews · Experienced 2025-03-23 ·
★★★★★
Great customer service
Great customer service, quick responses
Reply from PatPat2025-03-26
Hi Fred,
Thank you for sharing your kind words—it means the world to us! 🚀 We’re thrilled our team could provide quick, friendly support, and even happier knowing we hit the mark for you. Your trust fuels our passion to keep delivering the best for families like yours!
If there’s ever anything you need (or if you just want to say hi!), we’re always here. Here’s to many more smooth, smile-filled shopping adventures ahead!
Warm regards,
Customer Care Team
PatPat – Where Every Family Shines
Best customer service. And quick response!! I love shopping here to match my mini !!!
Reply from PatPat2025-03-10
Hi Marcie,
Thank you so much for your kind words—they made our team smile! 🌟 We're thrilled to hear you loved your experience with us, and it's an absolute joy to help you find those perfect matches for your mini! Your enthusiasm is contagious, and we're honored to be part of your shopping journey.
If you ever need anything at all, just give us a shout. We'll always be here to keep the magic going! Wishing you and your mini countless adorable moments together in your PatPat favorites.
Warmest wishes,
Customer Care Team
PatPat – Where Every Family Shines
Dear Valued Customer,
Thank you so much for your wonderful feedback! 🌟 We're overjoyed to hear that you enjoyed your experience with us—providing heartfelt, attentive service is at the core of everything we do at PatPat. Knowing we could make your day a little brighter truly means the world to our team!
Please don't hesitate to reach out if you ever need assistance, recommendations, or just want to share a smile. We're always here to help! Wishing you and your family all the best, and many happy moments ahead with your PatPat goodies.
Warmest regards,
Shannbo
Customer Service Team
PatPat – Where Every Family Shines
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Alexander Figura英国 · 1 review · Experienced 2025-02-08 ·
★★★★★
God help me
PAT PAT KIDS CLOTHES, PAT PAT CUTE CLOTHES, PAT PAT QUALITY CLOTHES, PAT PAT GREAT PRICE, PAT PAT SHUT UP!
Everytime i hear this insane, waterboarding tortue of this Add i do not wish on my worst enemies next to testicular torison, makes me want to put a gun through my ear and blow out my brains. God forbid i hear this in the afterlife because i CANNOT STAND THIS ANNOYING ASS SONG THAT EVEN MADE EMINEM GO SILENT. How the Grinch stole Christmas? Dont even try playing it to him as hid heart will not only shrink back to two sizes too small it may aswell even implode on itself. Who even allowed this Advert to co exist with humanity, as everytime i hear the ear piercing, lobotomy squeaking sound of a barely matured 2 year old combined with the voice of a 40 year old single dad, it makes me almost feel bad that those poor people had to be involved. Glad i havent seen this for years now but the PTSD of hearing it EVERYSINGLE BLOODY HOUR gives me Vietnamese flashbacks. Now for the past above sentences i do apologise for all the people involved with Pat pat, im sure you all have good intentions. I only just wanted to let you know that i never want to see another one of these adds. Sure its not your fault and i blame it all on Youtube after all, but sincerely have a nice day.
Reply from PatPat2025-02-20
Dear Valued Customer,
First and foremost, thank you for sharing such candid feedback—even amid the frustration, we deeply value every voice in our community. We sincerely apologize for the distress our ad has caused you. At PatPat, our mission is to bring joy and quality to families, and it’s clear this particular advertisement fell far short of that intention. Your vivid description of its impact underscored how critically we must reassess our approach.
Your concerns have been escalated directly to our marketing leadership and creative teams. We take full responsibility for any content that feels intrusive, repetitive, or out of alignment with the warmth we strive to embody. A thorough review of our ad strategy is already underway, with a focus on ensuring future campaigns resonate positively across diverse audiences. We’re also collaborating with platforms like YouTube to address ad frequency and delivery, aiming for a more balanced approach that respects viewers’ experiences.
While we stand by our goal to create lighthearted and engaging content, your feedback is a stark reminder that execution matters just as much as intent. We’re committed to learning from this and evolving. If you’d ever like to share specific suggestions for the type of messaging or creative style you’d prefer to see (or not see!), our team would genuinely welcome your input.
To connect with us directly, please reach out anytime:
Phone (24/7, English): +1 888 379 3991
Email (24/7): [email protected]
Again, we appreciate your honesty and the grace you’ve extended to our team despite the frustration. We hope to rebuild your trust through actions, not just words. Wishing you a far more peaceful day—free from any unwelcome jingles!
Warm regards,
Shannbo
Head of Customer Experience
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MARILYN TERLINDEN美国 · 3 reviews · Experienced 2024-12-01 ·
★★★★★
Christmas PJs
It was very easy to order and the variety was broad.
I ordered family Christmas PJs for a family in Germany.
I know I could have had you ship them but couldn't figure out how to do that so just had them mailed to me and I mailed them.
They loved them and I have lovely pictures.
Reply from PatPat2025-02-07
We're so happy to hear that ordering was easy and that your family in Germany loved their Christmas PJs! 🎄🎁 That sounds like such a special gift, and we're sure the photos are absolutely adorable! If you ever need help with shipping next time, feel free to reach out—we’d love to make things even easier for you.
Wishing you and your family many more cozy moments! 💕
Best,
The PatPat Team
The product quality was outstanding, and the delivery arrived punctually without a single hitch
Reply from PatPat2025-02-07
We're thrilled to hear that you loved the product quality and that your order arrived right on time! It's always our goal to provide a seamless shopping experience, and your kind words mean the world to us.
We can’t wait to serve you again soon! 💕
Best,
The PatPat Team
D
Donna Olson美国 · 6 reviews · Experienced 2025-01-13 ·
★★★★★
They took care of my problem in 1 email
Reply from PatPat2025-01-15
Thank you, Donna, for the glowing review!
We’re so glad to hear that your issue was resolved quickly and efficiently. Providing fast and helpful support is what we strive for, and it’s wonderful to know we met your expectations.
If there’s anything else we can do for you, don’t hesitate to reach out. Thanks for being a part of the PatPat family!
Warm regards,
The PatPat Team 💕
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ML加拿大 · 1 review · Experienced 2025-01-08 ·
★★★★★
Excellent customer service.
I placed an order with plenty of time for my product to show up. There was an issue with shipping (not the company's fault) and my package did not arrive on time. I requested a return/refund and was promptly answered by customer service in a very polite manner. They were kind enough to offer not just a refund, but I was able to keep the product as well, instead of having to deal with the hassle of the return process. The customer service representative went over and above to be polite and interested in the conversation, not just responding because they had to. All in all a very pleasant experience and I will be ordering from PatPat again in the future.
Reply from PatPat2025-01-09
We're so happy to hear that our customer service team could turn things around for you and make your experience with us a positive one. It means the world to us that you felt cared for and that our team went the extra mile to help.
Your kind words made our day! We're thrilled that you're planning to shop with us again—we can't wait to help you find more amazing products for your family.
Thanks for choosing PatPat and for being such an understanding and lovely customer!
Warm hugs,
The PatPat Team 💕
Christmas Pajamas
We ordered Christmas Pajamas and they arrived in time for Christmas. They’re really comfortable and soft.
All my interactions with customer service have been above and beyond what I have received from other companies. I am extremely pleased with Pat Pat and will be using them again.
Reply from PatPat2025-01-06
Dear Deanne,
Thank you so much for sharing your experience! We're delighted to hear that your Christmas pajamas arrived on time and that you found them comfortable and soft. Knowing that they added joy to your holiday season means the world to us.
We're especially thrilled that our customer service stood out for you—it's our goal to provide exceptional care to every customer. Your kind words motivate us to continue delivering the best experiences.
We look forward to your next visit and helping you with more special purchases in the future!
Warm regards,
The PatPat Team
Costumer service is super friendly and helpful. They make sure their costumers are cared for!
Reply from PatPat2025-01-03
Dear Angelina,
Thank you for your wonderful feedback! We're thrilled to hear that our customer service team made you feel cared for and valued. Ensuring our customers have a positive experience is always our top priority.
We look forward to serving you again soon. If you ever need assistance, don't hesitate to reach out!
Warm regards,
The PatPat Team