PatPat (www.patpat.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 97% of negative reviews; 43 of them were added in the last 12 months. Last updated 2026-08-10.
I sent PatPat a baby shower invitation via email and they responded within 24 hours and gifted me a $15 gift card which was very much appreciated I was able to my son something with their gift and something a little extra on the side. This is such an amazing company and I found that this is my new favorite place to buy baby clothes at such a good price thank you so much ☺️❤️
Reply from PatPat2024-12-31
Dear Nina,
Thank you so much for sharing your delightful experience with us! We're thrilled to hear that you enjoyed our small token of appreciation and found something special for your son. Moments like these remind us why we do what we do—bringing joy to families like yours.
We're so happy to be part of your baby shower celebration and even happier to know that PatPat is now your favorite place for baby clothes! Your kind words mean a lot to us, and we can’t wait to help you find more adorable outfits at great prices.
If there's ever anything we can assist you with, don't hesitate to reach out. Wishing you and your family all the best and lots of love during this exciting time!
Warm regards,
The PatPat Team ❤️
I recently bought matching family sets and they are perfect for holiday photos. The materials are high quality making it comfortable to wear. Customer service is also great, they are very attentive to customer’s questions and concerns.
Reply from PatPat2024-12-31
Dear Valued Customer,
Thank you for sharing your experience with us! We're so glad to hear that you loved the matching family sets—they truly make holiday photos extra special. It's wonderful to know that the high-quality materials provided the comfort you were looking for.
We're also delighted that our customer service team was able to assist you effectively. Ensuring our customers have a smooth and enjoyable experience is always our top priority.
We look forward to serving you again in the future. Wishing you and your family joyful moments in your beautiful matching outfits this holiday season!
Warm regards,
The PatPat Team
The quality of the pajamas was very poor. In fact they looked old and faded. I was very disappointed. Also I never received confirmation that yiu received the order. Customer Service was as poor quality as was the pajamas.
Reply from PatPat2025-01-03
Dear Valued Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear that the pajamas did not meet your expectations and that you encountered difficulties with our service. This is certainly not the experience we aim to provide.
We will investigate the matter thoroughly and proactively reach out to you with a solution. Please keep an eye on your email or phone for our follow-up communication.
You can reach us via:
📧 Email: [email protected]
📞 Phone: +1 888 379 3991 (English only)
We sincerely apologize for any inconvenience caused and promise to do our best to resolve this matter to your satisfaction.
Thank you for giving us the opportunity to improve. We will be in touch soon.
Warm regards,
The PatPat Team
C
Consumer · 1 review · Experienced 2024-12-30 ·
★★★★★
Hi it was good experience but i have…
Hi it was good experience but i have sent lot of messges for collabs but no one answering. When you guys need for collab than you answer otherwise no one cares. Please be kind thanks
Reply from PatPat2024-12-30
Dear Valued Customer,
Thank you for reaching out and sharing your experience with us. We're glad to hear you had a good shopping experience, but we're truly sorry for the frustration caused by the lack of response regarding collaboration inquiries.
We deeply value all our customers, and we're committed to improving our communication. To ensure we can assist you promptly, could you please provide the details of your inquiry or let us know the best way to get back to you?
You can also reach us at:
📧 Email: [email protected]
📞 Phone: +1 888 379 3991 (English only)
Your feedback is essential in helping us serve you better. We'll investigate this matter and follow up with you shortly. Thank you for your patience and understanding!
Kind regards,
The PatPat Team
FYI -
1) Building an account with this company’s website is tough. I’ve tried several times only to get to their ‘verification’ process and from there it never completes.
2) Bought several items from a 2024 Black Friday promo sale in early November. Gave the gift to my granddaughter on Christmas Day. The items did not fit. Tried to return on Dec 28,2024 only to have my order number (which I had to be look up on PayPal b/c I could not complete building an account -see #1) “unable to be found” on the return portion of this website. Finally wrote an email with a picture of the PayPal receipt directly to the company and they responded.
Don’t make the same mistake I made. Understand that unlike Amazon, Target, Walmart and other reasonable retailers, the holiday return policy for PatPat is NOT 30 days from December 25. The holiday return policy for holiday promotions is STILL only 30 days from purchase.
Conclusion: Although bought during a 2024 Black Friday promo items were rejected for a return. They exceeded the 30 day return policy. In order for me to meet the return deadline, Christmas Day would need to have been on December 3.
Reply from PatPat2024-12-29
Dear Judy,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced with both the account verification process and the return policy. We understand how frustrating this situation must have been for you, especially during the holiday season.
To better investigate your case and find the best possible solution, could you please provide us with your order ID? This will help us locate your purchase details and address your concerns more efficiently.
At PatPat, we aim to ensure every customer has a positive experience, and we deeply regret that we fell short in this instance. We appreciate the time you've taken to explain the issue, and we are committed to resolving it as quickly as possible.
We look forward to your response so that we can assist you further. You can reach us at 📧 [email protected] or 📞 +1 888 379 3991 (English only) for any additional assistance.
Thank you for giving us the opportunity to make things right.
Best regards,
The PatPat Team
B
Bree w · 2 reviews · Experienced 2024-12-27 ·
★★★★★
Great experience.
Great experience.. fast response! Exceeded my expectations!
Reply from PatPat2024-12-28
Hi Bree,
Thank you for taking the time to share your experience with us! We're thrilled to know we exceeded your expectations and that our response time impressed you. 💬✨
Your satisfaction is our priority, and it's feedback like yours that motivates us to continue delivering great experiences for our customers. If there's anything you need in the future, we're just a message away!
Wishing you a joyful and festive holiday season! 🎄🎁
Warm regards,
The PatPat Team
The customer service agent I worked with was wonderful!! So helpful and patient.
The customer service agent I worked with
Reply from PatPat2024-12-30
Dear Valued Customer,
Thank you so much for sharing your experience with us! We’re delighted to hear that the customer service agent you worked with was helpful and patient. Providing outstanding service is our goal, and your kind words mean the world to us. 🌟
If there’s anything else we can do to assist you, don’t hesitate to reach out. We’re always here to help!
Wishing you all the best and looking forward to serving you again soon.
Warm regards,
The PatPat Team
The quality of the product was not that good as expected.
Reply from PatPat2024-12-29
Dear Sharma,
Thank you for sharing your feedback with us. We're truly sorry to hear that the product did not meet your expectations. Your satisfaction is very important to us, and we would like the opportunity to make things right.
We will investigate the matter thoroughly and proactively reach out to you with a solution. Please keep an eye on your email or phone for our follow-up communication.
You can also reach us via:
📧 Email: [email protected]
📞 Phone: +1 888 379 3991 (English only)
We genuinely value your feedback as it helps us improve, and we're committed to ensuring a better experience for you in the future.
Thank you for giving us the chance to address this issue. We look forward to resolving this for you.
Best regards,
The PatPat Team
D
Debbie · 2 reviews · Experienced 2024-12-25 ·
★★★★★
Best pjs ever!!
I purchase matching Xmas pjs for my 16 grandkids every year. I purchased from Pat Pat for the first time this year; and couldn’t have been happier! Great quality, proper sizing, comfortable, and a great price.
Reply from PatPat2024-12-28
Dear Debbie,
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you found our matching Christmas pajamas perfect for your 16 grandkids — what a special and heartwarming tradition! ❤️
We're delighted that the quality, sizing, comfort, and price met your expectations. Knowing that we could play a part in making your holiday celebrations even more joyful truly brightens our day.
If you need anything else or have questions about future orders, don't hesitate to reach out. We’re here to help!
Wishing you and your family a magical and memorable holiday season filled with love and laughter. 🎄🎅
Warm regards,
The PatPat Team
B
Ben Watkins · 3 reviews · Experienced 2024-12-25 ·
★★★★★
Incredible quality products
Incredible quality products! Fast delivery, super comfortable PJ's with graphic designs that stand out and look great!
Reply from PatPat2024-12-26
Hi Ben,
We're delighted to hear that you're enjoying the quality and comfort of our PJ's. It's great to know that the graphic designs stood out to you as well!
We truly appreciate your support and look forward to serving you again soon.
Best regards,
PatPat Customer Service Team
I recently ordered baby clothes from PatPat, and I couldn’t be happier with my experience! The selection of products was fantastic—so many cute options at reasonable prices. I ordered a few matching family outfits, and the designs were adorable.
The shipping took around [insert time it took, e.g., 2 weeks], which was reasonable given the international delivery. Everything arrived in good condition, neatly packed.
The quality of the clothes pleasantly surprised me—soft fabric, good stitching, and they fit as expected. I was a little worried about sizing, but their size chart was accurate, and the customer reviews helped a lot.
Overall, I’m very satisfied and will definitely shop with PatPat again for more stylish and affordable baby clothes. Highly recommend!
Reply from PatPat2024-12-26
Dear Princess,
Thank you for your wonderful review—it truly made our day! 😊 We're so glad you had a smooth ordering experience and found our customer representatives amazing. Your love and enthusiasm mean so much to us!
We’re thrilled to have you as part of the PatPat family, and your kind words inspire us to keep delivering the best for you and your loved ones. 💖
Wishing you and your family a holiday season full of love, joy, and magical moments! 🎄✨
Warm hugs,
The PatPat Team ❤️
I got the chance to check your products through the gift that I received from a friend and I so much like the quality so I decided to place an order on your site. I love that the ordering process is smooth and easy. I received immediate confirmation of my purchase. I also get to track the package and it is now being shipped which is faster than I expected. I also contacted your customer service via chat because I have inquiry with one of the items and I appreciate the professionalism and speedy response of the representative who assisted me. I am excited to receive the items as it will be received soon.
Reply from PatPat2024-12-26
Thank you for your glowing review, Maeish! 🌟💖
It’s wonderful to hear that you discovered PatPat through a thoughtful gift from a friend and loved the quality enough to place your own order! Knowing that your experience with our smooth ordering process and fast shipping exceeded your expectations makes us so happy. 😊📦
We’re thrilled to hear that our customer service team provided professional and speedy assistance with your inquiry—our goal is to make every step of your shopping journey as seamless as possible. 🙌💬
Your excitement to receive your order is contagious! We’re confident you’ll love the items just as much as the gift that inspired your first purchase. 🥰👗
Thank you for choosing PatPat, and we hope this is the start of many more amazing shopping experiences with us. If there’s anything you need, we’re always here to help!
Wishing you happy shopping and a joyful season ahead! 🎉💕
Warm regards,
The PatPat Team 🌟
Thank you so much for your kind words, Lance!
We’re thrilled to hear that you had such a positive experience with both our products and our customer service. Your satisfaction means the world to us, and we’re so happy to know we could meet your expectations.
If there’s anything else we can assist you with or if you’re looking for more great finds, don’t hesitate to reach out. We can’t wait to serve you again soon!
Best regards,
The PatPat Team
J
Janet O · 4 reviews · Experienced 2024-12-16 ·
★★★★★
UPDATE 28/12/2024
I have received 2 out of my 3 orders…
UPDATE on my initial review
I have still not received the 3rd order and to be frank, I don’t think I will ever receive it, I strongly believe it is lost/missing. Till date, the tracking information on the EVRI website shows status as "We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and we'll let you know once it's out for delivery".
The above meant that my family didn’t end up doing the matching pyjamas and taking photos for Christmas, which I was really sad about. However, I must say that my anger and frustration lies with EVRI the delivery company rather than PatPat as they did ship out the order on time but when it arrived in the UK, the company they outsourced, failed to fulfil their end of the bargain.
Irrespective of the fact that I didn’t receive my order and it was disappointing, I must say that I am impressed with PatPat customer service. The reason being is because since I posted my initial review on 20/12/2024 they have been communicating with me every day via email up until today - that is really impressive from a customer point of view. The estimated delivery for my 3rd order was between 18/12/2024 - 24/12/2024 and on 25/12/2024, PatPat emailed to say that as there has been delay with the shipment, they will issue me with a full refund for the order + issue me a 50% discount code for my next purchase valid for a year. They also said that if I do eventually receive the parcel, I can keep it as a gesture of goodwill.
I would have preferred to receive my parcel on time but I am pleased with how quickly and frequent the PatPat team communicated with me, and given the circumstances, I am satisfied with their resolution - I have edited my review to 3 stars.
**Initial Review 20/12/2024***
I have received 2 out of my 3 orders for my family christmas pyjamas, which I ordered on 08/12/2024. The first two orders arrived okay and on time (16/12/2024 & 18/12/2024), however the 3rd order has been delayed. The tracking information shows the below and this was last updated on 16/12/2024.
"We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and we'll let you know once it's out for delivery".
It has been three days now but still nothing and no update. I'm traveling on Monday 23/12/2024 (evening) so I am getting really concerned now as I need that order before I travel. This order is matching pyjamas for my family and it will be heart breaking if the order does not come in time.
This is my order number - 23643745. Please can someone take a look into this for me? Also, I am willing to update my review if I receive my delayed order before 23/12/2024.
Please, please, please can someone get back to me
Reply from PatPat2024-12-20
Dear Valued Customer,
Thank you for sharing your experience. We understand how frustrating it must be, especially since you’ve already received two of your three orders and are eagerly waiting for the final package to complete your family’s Christmas pajama set.
After reviewing your order #23643745, we found that it is still within the expected delivery timeframe. However, knowing how important this is, we’ve reached out to our shipping partner to try to prioritize your package and ensure it’s on its way as quickly as possible.
Our team will continue to keep a close eye on your order and provide updates along the way. If you need any further assistance, please don’t hesitate to contact us:
📧 Email: [email protected]
📞 Phone: +1 888 379 3991 (English only)
We truly appreciate your patience and understanding during this busy season. Thank you for giving us a chance to make things right.
Warmest wishes,
The PatPat Support Team
H
Heidi Hunter loo · 16 reviews · Experienced 2024-11-29 ·
★★★★★
Clothing is trendy and well made
Clothing is trendy and well made. Colors are vibrant and do not fade after washing. Sizes are for the most part true to size. Everything is too long in legs and arms. Usually better after a wash or two. My only complaint is the overuse of plastic. I believe this could be easily rectified. A great company, sales are ongoing and much appreciated.
Reply from PatPat2024-12-17
Thank you so much for sharing your experience with us!
We're thrilled to hear that you've found our clothing to be trendy, well-made, and vibrant, even after washing. It's wonderful to know that our sizing works well for you overall and that the quality meets your expectations. We truly appreciate your feedback about the length in the arms and legs and are glad that a wash or two helps.
Regarding your concern about plastic use, we hear you and value your thoughts. Sustainability is something we're continuously working toward, and your suggestion helps guide us to improve further.
Thank you for being part of the PatPat family and for recognizing our ongoing sales—we love making stylish, affordable fashion available to families like yours. If there's ever anything more we can assist with, we're here to help!
Best regards,
PatPat Customer Experience Team
T
TA · 113 reviews · Experienced 2024-12-13 ·
★★★★★
Received fraudulent order we never placed ...
Have just received a fraudulent order confirmation email for an order we have never ever placed. It has a shipping address in the US, but we do not live there ...
Do not trust this site!
Reply from PatPat2024-12-14
Dear Customer,
We’re truly sorry to hear about your experience and understand how concerning this must be. We’re here to help and committed to resolving this issue as quickly as possible.
Despite our efforts, we couldn’t locate any related orders based on the current information. To assist you better, our customer service team is ready to investigate further. Reaching out directly will allow us to gather more details and find a solution promptly.
Contact Details:
📧 Email: [email protected]
📞 Phone: +1 888 379 3991 (English only)
Thank you for giving us the opportunity to make things right. We appreciate your patience and look forward to assisting you soon.
Kind regards,
The PatPat Team
P
Patricia H · 5 reviews · Experienced 2024-06-14 ·
★★★★★
Very nice clothing that are nicely made…
Very nice clothing that are nicely made and true to size. I’ve gotten lots of outfits for children from them over the years and have loved them all.
Reply from PatPat2024-12-13
Dear Patricia,
Thank you for sharing your wonderful experience! We're thrilled to hear that you've enjoyed our clothing over the years and found them to be well-made and true to size. It's always our aim to provide high-quality outfits that bring joy to families, and we're so happy to know we've met your expectations.
We truly appreciate your continued support and look forward to helping you find more lovely outfits for the little ones in the future!
Warm regards,
The PatPat Team
These pajamas are so cute and comfy. Great for families
Reply from PatPat2024-12-10
Dear Vickie,
Thank you for sharing your kind words about our pajamas! We're delighted to hear that you find them cute and comfy—perfect for family moments. Your satisfaction is our top priority, and it's heartwarming to know that our products bring joy to your family.
If you ever need assistance or have any suggestions, we're just an email away. We look forward to serving you again soon!
Warm regards,
The PatPat Team
Absolutely love all the pajamas that you all have to order
Reply from PatPat2024-12-10
Dear Sasha,
Thank you for your lovely feedback! We're thrilled to hear that you absolutely love our pajamas—it truly means a lot to us. 😊
We're committed to continuing to provide cozy and adorable options for you and your family. If there's anything else we can do to make your experience even better, please don’t hesitate to reach out.
Wishing you comfort and joy,
The PatPat Team
F
Farva Khan · 3 reviews · Experienced 2024-12-06 ·
★★★★★
First of all they blocked my account…
First of all they blocked my account with out any solid reason secondly my one order was in transit when they blocked my account and that order could not reach me after the order is confirmed and reached to the customer they email me that ur order has encountered a problem and it could not reach so u will get ur money back . They ask me to send them my bank account details i have send them my details i place order on 2 nov 2024 and on 11 nov i gave them my bank details after so many reminders they said that my card is not affiliated with to my account but that was excuse they dont have any thing to do with credit card still i provide them with new bank account details and now from last one month i m sending them reminders but there payment team is too much slow and they do not give any solid reason of delaying my payment ..i have even ask them to refund in my wallet and unblock my account for making order but they did not agreed as i paid it through wallet i have ask them many time to give me a specific time frame ibut they have no answer they just say we are waiting our higher team to give feedback back after that ur refund will be issues seriously i am surprised how can such a big brand do such little cheap things and make customer irritate they dont have any time frame of resolving issue … when ever u reach thier customer service they dont have any solid answer just says we are waiting for the feed back such a lazy team ..you should higher some vigilant and active staff to respond fast when we purchase some thing do u wait a month to give u payment but when u have to refund u take months to reply
Reply from PatPat2024-12-09
Hi,
We sincerely apologize for the inconvenience and frustration caused by your recent experience with us. We have processed your refund, and the confirmation has been sent to your email. Please check your inbox for the proof of refund. If you encounter any further issues or have additional questions, please don't hesitate to contact us.
Email: [email protected]
Phone: +1 888 379 3991
Once again, we deeply apologize for this experience and thank you for bringing it to our attention. We value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
The PatPat Team
