For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Shopping & Fashion

PicturesOnGold.com

ClaimedCollecting reviews

104 reviews

4.3104 reviews
Write a review

About PicturesOnGold.com

Data updated
Website
www.picturesongold.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
104 reviews
Replies to negative
56% (9/16)
Do you own PicturesOnGold.com? Claim this profile for free and start replying to reviews.

About this business

Laser photo engraved and personalized jewelry for every occasion!

Written by the business, not verified by us.

Is PicturesOnGold.com legit?

PicturesOnGold.com (www.picturesongold.com) has a 4.3 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 56% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-31.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the straightforward purchasing process, helpful staff assistance, and prompt delivery services. Many people mention that the personalized jewelry items, photo engravings, and religious medals look beautiful, capturing cherished memories perfectly. Some reviewers were not happy with the poor customer service, describing difficulties reaching representatives or getting timely responses when problems occurred. A few other people also felt that certain products arrived damaged, tarnished, missing parts, or looking entirely different from the online website pictures. Additionally, some customers experienced frustrating shipping delays, lost packages, and refusals to issue refunds for custom orders.

Auto-generated from all reviews of this business. For reference only.

What people say

I like the money clip

I like the money clip. But wished it was in color. That is,what I thought it would be. Thanks Sherry

Reply from PicturesOnGold.com2026-08-31

Hi Sherry! Thank you for your feedback! We’re glad to hear you were happy with your purchase and that it served its purpose for the occasion. We checked your order and confirmed that laser engraving was selected at the time of purchase. If you’d prefer a color laser, we’d be happy to guide you through the process. Someone from our team will reach out to you shortly to provide further assistance. Thank you again for your feedback!

This company is total trash

This company is total trash The products they sell are a step above costume jewelry… Do not waste your time..or money We bought a pendent for our son.. and the bail failed… so unfortunately the pendent was lost.. due to poor quality of weld and metals… This company doesn’t stand behind there products.. told us due to fact the pendent was lost they can not do anything…the pendent was lost due to poor craftsmanship.. told us they would help us reorder another one.. make this make sense.. I would never buy from this company ever again.. and will tell as many people as I can to not buy from this company ever again.. They say buy American.. and this is what you get.. sad ..

Average

I couldn’t wait to order from this company as I had seen the necklaces for some time. The day I got my daughter’s badge number I placed my order. It was during my initial order that something came off a bit suspicious. I had been getting ads for an almost identical necklace from a company by a different name. I then found that this company is currently operating under 2 different names. I guess this should have been a red flag but I admit I was still too excited. I went with silver and while I felt it was a little overpriced I was hoping the customization would make it worth it. My necklace arrived and I was so excited. At first glance it has a beautiful sparkle, the chain is decent but could prob be bought much cheaper, this was convenient and it is an average silver chain. The charm itself unfortunately is incredibly thin. It appears to be very fragile and delicate and not willing to stand up to everyday wear for my little officer. My 2nd biggest disappointment was the image. I get the charm is small however I sized up in hopes that the image would appear clear and not smooshed. Unfortunately, it is still so small the image appears as a blurry blob. Upon further inspection, the quality is just not what I would expect for the price. The spacing on the numbers looks off and I am not sure if it is just the way the # 4 appears but the spacing between the one and four as well as the sizing of the number itself seems to be off. Last but not least, the engraving was printed in block print which I had ordered the cursive. I will take full responsibility for this however as I did the final check and okayed the item. I am not sure how that slipped by and only bring it up to warn others to triple check that option before submitting because I certainly double checked and that was somehow changed. Since receiving my item, I attempted to reach out twice and have not heard back from anyone. I was hoping to return at which point I have seen that process can be difficult as returns with the company being denied or charged melting fees etc from what I am reading now. I am just so disappointed and was really excited about this order and placing future orders for the rest of the family. I think the idea is absolutely the best and the items shown online are perfect. Unfortunately the quality and the price for the specific item just isn’t it. It fails to fully deliver in all areas. I will be sure to update this if I do hear back or there is a resolution. Overall, shipping was quick, the idea is wonderful, selection and options are great. Communication thus far is non existent, quality just not quite there, and overpriced.

Reply from PicturesOnGold.com2026-08-27

Hi Kelly! We’re truly sorry to hear that your experience did not meet your expectations. We’d sincerely appreciate the opportunity to look into your concerns and assist you. Unfortunately, we’re unable to locate an order under the name provided in the review. Please contact us at 877-703-1143 with your order details so we can pull up your information and personally assist you. We value our customers’ feedback and would be grateful for the opportunity to better understand what happened and make things right. Thank you for bringing this to our attention.

Keychain good, but engraving too small

My father loves the keychain; however, the text was engraved on only one line on the short side rather than lengthwise, or putting it as two lines, so it’s super small and can barely be read.

Reply from PicturesOnGold.com2026-08-27

Thank you for your feedback. We’re sorry the engraving wasn’t as readable as expected. Our website provides an engraving preview before purchase, as well as a Special Instructions box for requests such as alternative text placement. We’ll reach out directly to further assist with your request to have the text engraved lengthwise and see how we can best accommodate you.

Nice

Nice, bit expensive, some costs were not evident until checkout. More transparency prayed for.

Reply from PicturesOnGold.com2026-08-27

Hi Dan! Thank you for your feedback. We’re sorry if any of the pricing was unclear during the ordering process. Our website shows the additional cost for each personalization option as you go through the customization process, allowing you to review the pricing before completing the order. We’re always happy to clarify any charges if something wasn’t clear. Please give us a call at 877-703-1143 with your order details, and we’d be happy to review the order with you and explain the pricing. Thank you for giving us the opportunity to assist!

People also looked at