The prompts on your website were clear…
The prompts on your website were clear and concise and helpful in making a decision about type of metal like gold or silver, sizing, options, promotions, etc. it was a great first experience!!!
About PicturesOnGold.com
Data updated- Website
- www.picturesongold.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 56% (9/16)
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About this business
Laser photo engraved and personalized jewelry for every occasion!
Written by the business, not verified by us.Is PicturesOnGold.com legit?
PicturesOnGold.com (www.picturesongold.com) has a 4.3 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 56% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-31.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the straightforward purchasing process, helpful staff assistance, and prompt delivery services. Many people mention that the personalized jewelry items, photo engravings, and religious medals look beautiful, capturing cherished memories perfectly. Some reviewers were not happy with the poor customer service, describing difficulties reaching representatives or getting timely responses when problems occurred. A few other people also felt that certain products arrived damaged, tarnished, missing parts, or looking entirely different from the online website pictures. Additionally, some customers experienced frustrating shipping delays, lost packages, and refusals to issue refunds for custom orders.
Auto-generated from all reviews of this business. For reference only.What people say
All is well with this experience
All is well with this experience, except I could not change the shipping address. My first time doing business with this organization, so all is well. No changed were noted, except for a very small issue, no prob.
Over Four Months of Frustration
Over Four Months of Frustration — This Has Been a Roller Coaster My experience with PicturesOnGold has turned into an absolute roller coaster, and after more than four months of headaches, I am beyond frustrated. After my Argentium silver graduation ring turned an ugly golden/copper color, PicturesOnGold eventually offered to upgrade it to a sterling silver ring. But first, they required me to send the tarnished ring back. Why they needed this piece-of-crap ring returned, I still don't understand. Their emails specifically stated that they wanted the original ring back and that they were not going to simply plate it with silver and send it back to me. So, I did what they asked. I paid out of my own pocket to ship their defective, tarnished ring back to them. Now, to make this experience even better, the package was undeliverable on the first delivery attempt, and I'm still waiting for redelivery. At this point, I'm exhausted with the entire process. More than four months of emails, waiting, explanations, excuses, shipping, and aggravation—all over a graduation ring that should have been right from the beginning. I originally chose PicturesOnGold because I thought I could get a nice graduation ring without paying the much higher price charged by some of the bigger companies. Looking back, I should have just paid the extra money and gone with a well-established graduation ring company. Whatever money I thought I was saving wasn't worth four months of frustration and aggravation. Hopefully, this sterling silver replacement actually arrives and finally puts an end to this mess. Until then, this experience is still not resolved. And worst of all i had to give them one star rating i could not leave it at none.
ease of order
DO NOT MAKE PURCHASES FROM THIS…
DO NOT MAKE PURCHASES FROM THIS BUSINESS!!!! I paid $690 for a charm they alleged was shipped via UPS.. Delivery was never made and they will not respond to multiple request to either ship a new product or refund my money. They allege a claim has to be processed by the third party vendor, UPS , which they do not control and refuse to either have a supervisor call me or process a refund… BUYERS BEWARE!!! There are many other vendors out there to trust your business and money with!!
Reply from PicturesOnGold.com2026-08-21
We’re sorry for the frustration this situation has caused. We’d like to clarify that your order was shipped on time as scheduled via UPS. You can view the tracking details here: https://www.ups.com/track?track=yes&trackNums=1ZC6W9930310380172&loc=en_US&requester=ST/trackdetails After being informed that the package had not been received, we promptly filed a claim with UPS to investigate the shipment. We are actively monitoring the claim and will contact you as soon as we receive the results. Please rest assured that we are keeping a close eye on the claim and are committed to providing you with an update as soon as possible.
Florence was a great help answering all…
Florence was a great help answering all my questions.
This is my first time using this app…
This is my first time using this app but it was easy to browse
Fast shipping
Fast shipping. Accurate product description. Paint on bracelet was sloppy though, & smudged. Quality could've been better for price
Will always order from them!
This is my third time ordering from Pictures on Gold and I will continue to do so! The quality is beautiful and the turnaround time is incredibly fast! I ordered a beautiful necklace with a custom picture and received it 2 days later!! Every order I have placed has been with pictures and every time the pictures are clear. Truly love this company amd appreciate the ability to create special items for family!
St. Medals (2)
Very easy. Great products.
How satisfied I was with the company
I purchased a pendant from them it is silver and unfortunately it around the stones on the pend
Reply from PicturesOnGold.com2026-08-19
We’re sorry to hear about the issue you experienced with your pendant. We’d appreciate the opportunity to look into this and assist you further. If you could provide us with a few more details about what is happening around the stones, we’d be happy to review your concern and find the best way to help. You can also reach our Customer Service team directly at 877-703-1143. We look forward to hearing from you and making this right.
WEBSITE EASY TO FOLLOW.
WEBSITE EASY TO FOLLOW. GREAT QUALITY.
Very quick turn around and nice…
Very quick turn around and nice keepsake.
Site was user friendly and seamless
Site was user friendly and seamless. Also allowed you to leave a message for person who is getting your order together if need be. First time user hope to do business again for our next gift order.
Disappointed in tiny size
I don't think I have ever been more disappointed. The locket is so tiny that you can't discern the inscription or the face of my loved one. THEIR inch is much smaller than my inch. I had even bumped up one in size from the default locket. Yes, they are fast, but be advised that you better order a LARGE locket if you want to truely enjoy and treasure it.
Very easy to order
Easy to navigate everything is step by…
Easy to navigate everything is step by step up front pricing and they used real silver 925
Nice product
Nice product. Engraving on back & chain is additional but the charm with engraving on front is reasonable but overall not cheap. But gift able. It offers payment plans through Affirm. Company is also on Amazon.
Fingerprint GP pendant cheap
Fingerprint GP pendant cheap ! The picture was smeared with white marks ( not pictured as original sent ) Customer service was awful! Forget about messaging their mail boxes full all the time, ordered late and got a hold of them first thing in the morning to cancel this pendant and was told they started on it but didn’t receive for 6 days later ! It looks like a cheap piece of jewelry and for the price of $225 dollars I would have expected something better ! Do Not Order from this Company ! No returns or refunds ! Disappointed I wanted a nice memory piece of my mom and this wasn’t it !!! Horrible
The product came out great
The product came out great. The shipping was incredibly fast. I ordered the dog tag with 2 photos. I made the mistake of uploading the 2nd photo in the wrong place so 2 pictures were merged. It was my fault but I wish there was a way to add a confirmation message that would prompt to ensure that is how the person intends it. Otherwise it really did come out nice.
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