About PicturesOnGold.com
Data updated- Website
- www.picturesongold.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 56% (9/16)
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About this business
Laser photo engraved and personalized jewelry for every occasion!
Written by the business, not verified by us.Is PicturesOnGold.com legit?
PicturesOnGold.com (www.picturesongold.com) has a 4.3 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 56% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-31.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the straightforward purchasing process, helpful staff assistance, and prompt delivery services. Many people mention that the personalized jewelry items, photo engravings, and religious medals look beautiful, capturing cherished memories perfectly. Some reviewers were not happy with the poor customer service, describing difficulties reaching representatives or getting timely responses when problems occurred. A few other people also felt that certain products arrived damaged, tarnished, missing parts, or looking entirely different from the online website pictures. Additionally, some customers experienced frustrating shipping delays, lost packages, and refusals to issue refunds for custom orders.
Auto-generated from all reviews of this business. For reference only.What people say
I found something that is rare and I…
I found something that is rare and I have been looking for.
Here we go again.I initially ordered an…
Here we go again.I initially ordered an Argentium silver graduation ring from PicturesOnGold because I wanted a durable silver ring that would retain its appearance. Unfortunately, after a relatively short time, the ring turned a golden/copper color instead of remaining silver. What was most disappointing was the customer service. It took nearly two weeks for them to respond to my concerns, and their initial response focused on explaining why they were not responsible for the issue rather than addressing the problem. They eventually offered to refinish the ring or upgrade it to sterling silver, but only if I sent back the worn, discolored ring. While I appreciate that they finally offered a remedy, I don't believe I should have to return a ring that failed prematurely just to receive the product I originally paid for. The entire experience has been frustrating and has left me questioning both the quality of the product and the company's commitment to customer satisfaction.
I have purchased several times from…
I have purchased several times from this company. Always very pleased with my photo jewelry. Fast turn-around. No problems, highly recommend.
Fast easy and convenient...love how i…
Fast easy and convenient...love how i could choose overnight shipping.
Always have what I need
Always have what I need. Fast, easy website. Appreciate promptness and quality. This is my second purchase and I am very pleased. Thanks again. chris p.
The locket is beautiful!
It was easy to place my order. What drew me in was the tree of life! My photos are beautiful and my locket is absolutely beautiful. I am very pleased with it.
Easy navigating thru website
Easy navigating thru website. Everything was smooth.
Necklace was perfect and my wife loved…
Necklace was perfect and my wife loved it.
easy to order all instructions followed…
easy to order all instructions followed pendant seems to be perfect
Saint Raphael medal & chain
The Saint Raphael medal is beautiful - but rather thin but I still think it's gorgeous! The 14 white gold chain is very thin but again very beautiful. The person I'm gifting it to is very dainty so both items will be perfect! Thank YOU!
I had ordered before a locket of my…
I had ordered before a locket of my grandparents it was beautiful… My father passed away a month ago My sister and I decided to order one for each of us. Your lockets are amazing. They’re beautiful and great quality. Thank you
Great product
Easy ordering, quick shipping. The product is very nice.
They had exactly what I was looking for.
you can customize your jewelery to your liking.
My twin sister passed away in May…
My twin sister passed away in May suddenly. A family friend said that we should get her fingerprints so that we could have something made with her fingerprints.Because that's what she did with her son. I'm glad she was suggested that. I ordered the knives for my brother and dad for Christmas. It was early june when I put the order in. And I made the mistake of putting the wrong date.June 24th instead of may 24th which I discovered the next day in my email. So I sent them an email, asking them to change the date, which they said they would. However, i'm just a little disappointed that when I receive the knives. One side has her birthday and June 24th. And the other side has her day of death May 24th. I realized that was my fault. And the knives are beautiful.
Bought two necklace charms and five…
Bought two necklace charms and five keychain charms . The necklace charms were gold and tarnished very quickly. Very disappointing .
Can't go wrong
I have always found exactly what I was looking for each time I needed or wanted a key chain or necklace. The items are of very good quality and if you time it right, you can save a little money by ordering during one of their many sales. I have always received fast service and my orders have always been spot on. I couldn't be happier ordering from Pictures On Gold.
Love there jewelry beautiful thank you
Excellent heart pendant
Excellent heart pendant ! My daughter loved it
I’d give ZERO if I could
I’d give ZERO if I could as I am extremely disappointed with the company and the craftsmanship of jewelry! I have bought multiple items and they break rather quickly, one of which was a custom charm. The charm detached from the bell which slides onto the chain. Clearly poor craftsmanship and therefore the charm got lost. I reached out to the company and they refused any assistance even though I showed them multiple photos that the bell was defective causing the charm to fall off and get lost. The bell is still on my son’s necklace weeks later yet they won’t take accountability for the poor craftsmanship and replace the charm. They lost a customer who has made many purchases and sucked up defects on multiple items til now! Buyer BEWARE!
Reply from PicturesOnGold.com2026-07-22
We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this has caused. We understand how upsetting it must be to lose a meaningful custom charm, especially after having supported us with multiple purchases over the years. Your feedback is important to us, and we're sorry that we left you feeling unheard. If you're willing, we'd appreciate the opportunity to review your case once more. Please reach out to us with your order details by replying to this message or by calling us at 877-703-1143. We'll take another look to see what options may be available. While we can't promise a specific outcome until we've completed our review, we'd like the chance to further investigate the situation and do our best to help. We truly value your business and hope you'll give us the opportunity to make things right.
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