About Pixlr
Data updated- Website
- www.pixlr.com
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 74 reviews
- Replies to negative
- 94% (123/131)
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About this business
Pixlr is a free online photo editor. Edit, adjust and filter your images. No registration jump right in!
Written by the business, not verified by us.Is Pixlr legit?
Pixlr (www.pixlr.com) has a 2.0 out of 5 rating on OK.one, based on 178 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 68% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; Reviews mostly discuss User experience, Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Many customers experienced unexpected annual subscription charges and auto-renewals that occurred without prior warning or clear consent whatsoever. Furthermore, consumers expressed deep frustration regarding aggressive paywalls, the removal of previously free features, and overly strict content filters that severely limited their creative editing projects. Additionally, people struggled with difficult interface bugs and unresponsive mobile webpage designs while trying to complete their daily work. Some people were satisfied with the software, describing it as an excellent and intuitive tool for fast daily photo editing. They also appreciated the responsive assistance provided by the friendly customer support representatives when resolving various account issues.
Auto-generated from all reviews of this business. For reference only.What people say
Never signed up for a subscription but was charged
To be charged via PayPal without consent is illegal. The only information Pixlr ever had from me was my email address. I've never signed up for their annual service, but received a payment notification from PayPal. How can they do this? They don't have my name, my address, credit card payment details or consent for this payment. That'd be illegal in the UK. They think they can get away with it by being based in Singapore. I highly recommend anyone to stay away from interacting with them or providing them with your Apple/Google or email credentials.
Reply from Pixlr2026-07-12
Hi there, please email us at [email protected] so we can have our team to check further for you and assist accordingly. Thank you.
Weasel words; do not trust Pixlr
Joined in March and tested the product immediately. It invented a new face for a photo, so I cancelled the same day. Pixlr acknowledged the cancellation. The monthly payment was reinstated three months later. Asked Pixlr to cancel the payments. They stated that once made, cannot be refunded. Draw your own conclusions.
Reply from Pixlr2026-07-07
Hi, there. We have revised further and assisted accordingly. Please check your registered email. Thank you for your kind udnerstanding.
15/07/2026 Still no response, as below questioning my email address?
Watch out , this is a company of scammers. The software is absolute rubbish. Then they sneakily renew at the end of the term, with no way of stopping it. They do not reply to emails. Do not trust them. Despite their comments on alternative contact routes they have still not replied. 12072026-Still no reply from these scammers. Do not subscribe with them Funny I can receive their comments via Trust pilot but not via email. This company lies.
Reply from Pixlr2026-07-10
Hi Phil, can you check your email or your registered email? We have already responded and assisted accoridngly with the refund as requested. We have assisted week ago. Please check. You can always email us at [email protected]. Thank you.
Service completely trashed on July 1st
Service completely trashed on July 1st. Removed mature content allowance and imposed content restrictions that make zero sense. Chat GPT and Nano-Banana already have fairly strict prohibitions but at least they're relatively straightforward. Now Pixlr tacks an extra layer on top that is impossible to figure out. Basically it's only good for puppies and kittens now.
Reply from Pixlr2026-07-06
Hi there, Thank you for reaching out to Pixlr. KIndly email us from the registered email address via [email protected] and the team can check on the status of your account. Hope to hear from you soon.
VERY WEAK IMAGE MANIPULATION TOOLS
I enrolled for a 1 month plan (no free trial); used the app for about 30 minutes and realized it was junk. The site could not select the color black on a simple b&w image of a horse's head graphic. Wow! How did these guys get a high rating from Google AI? I assume they got my $2.49. I guess that is how they support themselves.
Reply from Pixlr2026-06-29
Hi there, thank you for reaching out to Pixlr. The color picker should have no issue identifying a black color. If you encounter such a bug, kindly email to [email protected] with the screenshot and the team can look into it.
Danny
Man, I cant believe my art teacher suggested using this image editor for my project, that was a few years ago of course. Pixlr has progressively worsened their UI design, made changes to force payment upon its users, and now flashes ads no matter if you watch them entirely or skip them. The mobile experience has also worsened, and the speed is unnecessarily slow for an image editing website. I feel genuinely let down and disappointed.
Reply from Pixlr2026-06-29
Hi there, Thank you for reaching out to Pixlr. If you are a student, you maybe eligible for the EDU programme. You may check out the EDU programme via our website https://pixlr.com/education/
Charges without authority
Charges without authority. No warnings of charges and says they can can do it because its in their terms of service. Scammers. With a consistent 2-star review average you would think they would actually listen to the feedback and not charge without warning, reminders or options. Scammers.
Reply from Pixlr2026-06-29
Hi there, Thank you for reaching out to Pixlr. If the renewal was genuinely unwanted, kindly email to [email protected] and the team can review the charges. Hope to hear from you soon.
Worst online photo editor available, Never a second an ad isn't taking up 40% of the screen and covering tools you need, use literally anything else
Worst online photo editor available
Reply from Pixlr2026-06-26
Hi there, Thank you for reaching out to Pixlr. Kindly email to [email protected] with the screenshot of the ad for us to investigate further. By right, the ad should only appear as a small box on the bottom right.
Absolute rubbish service.
Absolute rubbish service. Sneaky auto renews in their terms of service. Charges without authority. No reminder or pre warning of upcoming charges. It may be their "default" setting but its shameful. The only way they can get repeat business. Refused refund and told to read the fine print. Stay away.
Reply from Pixlr2026-06-27
Hi there, Thank you for reaching out to Pixlr. As this is a subscription plan, the auto-renewal is enable by default. You may control the renewal from your account or by contacting our support team over at [email protected]. If you believe your subscription renewal was a genuine mistake and didn't wish for the renewal, you may reach out to the support team and the team can review the renewal with the higher up on refund approval.
Disappointing
Disappointing! Too many poorly executed, distorted, or misunderstood AI creations. And even with adult content allowed, there is still censorship.
Absolutely love this app
Absolutely love this app. Lets me creative in every possible way. Highly recommended
I very much appreciate the assistance I…
I very much appreciate the assistance I recieved from Pixlr support - they handled my problem.
Scam
Scam! Auto renew and never signed up Edit 1. Now in a back and forth email trying to justify a refund for a service I have NEVER used. No subscription and charged, no reminder just money out of my account. They have emailed and said the reminder was on the invoice itself. So yes, I got a reminder on the invoice after I had been charged hahahaha. Now im waiting to be forwarded onto a supervisor. Edit 2. Supervisor has emailed and said they can do a refund. Will take a few business days to go through. Common sense prevails! Thanks you
Reply from Pixlr2026-06-23
Hi Lauren, we apologise for the inconvenience. Our team has responded to your email accordingly and to resolve for you as soon as we can. Thank you.
Excellent product
Excellent product; i use it to edit photos for our website, qspray.com. I had a tech support question and they got back to immediately with a solution. EXCELLENT SUPPORT! Thanks
Horrible
Horrible, waste of tokens because the AI is just dumb, paid for nothing
Reply from Pixlr2026-06-13
Hi there, thank you for reaching out to Pixlr. If you encounter any issue with the AI, kindly email to [email protected] and the team can assist you further.
Great tool for both beginners and professionals
I have been using Pixlr for 6 years now and I am very satisfied with it. The software is clear, intuitive, and easy to use, without unnecessary clutter or overly complex features. It is an excellent tool both for beginners and for professionals who want to get things done quickly and efficiently. I especially appreciate how fast and straightforward it is to work with. In addition, the support team has always been very responsive, friendly, and helpful, with quick and warm replies. Thank you to the Pixlr team for a great product and consistent experience over the years.
Fast customer service with results!
First time I ever called Pixlr and couldn't be more pleased. The associate was quick on the pick up with the contact email. He explained things in a clear, precise manner. I was impressed!
BUYER BEWARE!!!
They will take your money and then simply deny you any refund no matter how small it is. They are a company first, customer second kind of buisness.
Reply from Pixlr2026-06-05
Hi there, thank you for reaching out to Pixlr. If the purchase was a genuine mistake, you may contact our team over at [email protected] and they may conduct further review with the management to get approval on a refund.
Pixlr Background Remover - Resolved
I subscriber of Pixlr and after their latest update, I could not locate their Background Remover. After emailing Customer Support, I was informed that it was removed because it wasn't a popular feature for users. I did a search on Amazon AI and it stated there is an area where you can remove backgrounds. I tried it but when It didn't work. The new updated webpages are in some ways are complicated and difficult to figure out. However, I decided to email customer service again and got a response telling me that the Pixlr Background Remover is back but no instructions on how to locate that link. So I responded for instructions. I received the instructions and finally found the Background Remover link. The person how helped me find that link was very attentive an polite, and gave me "step by step" instructions included a ScreenShot to resolve my issues. (Thank You) Some of the previous email responses from Pixlar Support gave their names, and the last person did not leave a name. I also understand that some of the Support could be done by AI too. I just want everyone to know that the Pixlr Customer Support Team is Fantastic!!!! They always respond and get back to you.
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