Founded in 1996, Placid Express was formed on the simple premise that sending money home should be easy, affordable and safe. Like our customers, we send money to friends and family too and the experience should be as seamless as possible. Ridiculous fees and absurdly low exchange rates should not be a part of that experience. Since inception, we have transferred billions of dollars for our customers in the United States and Europe. With a mass movement to 'electronic everything', we make it easier for our customers to send money today by making our services available online.
Placid Express (www.placid.net) has a 4.3 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 75% of negative reviews; 52 of them were added in the last 12 months. Last updated 2026-09-03.
Dear Hussain, We express our gratitude for your valued review! We're delighted to hear about your positive experiences with our service. Thank you for sharing your thoughts, and please don't hesitate to get in touch with any further comments or suggestions. Placid Express.
Reliable service! Provides excellent exchange rates.
Dear Karthik, We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations. Placid Express.
Fast transactions with highest security measures. Less transaction fees.
Dear Masbah, Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions. Placid Express.
Now days requesting documents and asking personal questions. Like proof of income, utilities bills, what’s the reason of sending money etc. That’s too much.
Dear Zakiul, We highly value your review and sincerely appreciate your feedback. Your thoughts are extremely important to us, and we are truly grateful that you have taken the time to share them. As a long-standing customer who has had many successful transfers with us and has never encountered any problems before, we deeply apologize for any inconvenience you may have experienced during the process. Placid Express is happy to be your trusted partner and we assure you that a simple procedure can protect you from any unforeseen circumstances. Whenever you have a chance, please reach out to us via phone so that we can address the situation promptly and ensure your complete satisfaction. Placid Express.
Slow process. I had to call so many figure out why it so long to delivery the transfer
Dear Kader, Thank you for your valued review. It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!. Our representative will contact you shortly by phone. Placid Express.
Fast and reliable. Easy to use and very secured.
Dear Zamil, We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations. Placid Express.
Spoke with a couple of online reps requesting to expedite the transfer. They said they would expedite, but it didn't happen. Never they followed up with an status update.
Dear Ershadullah, Thank you for your valued review. It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!. Our representative will contact you shortly by phone Placid Express.
Very helpful and corrects any delays
Dear Carlota, Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions. Placid Express.
I wanted to share my recent experience with the platform. I noticed that, for a short period, I was able to send money to Bangladesh without any transfer fees. However, I recently observed that a fee of $1.99 is being applied again. Considering that some other money transfer services continue to offer free transfers, I was wondering if the management could look into this matter. It would be great if Placid Express could provide more competitive options or clarify any changes in the fee structure.
Dear Numan, We greatly appreciate your review and thank you for sharing your feedback. We're grateful that you took the time to inform us about your experience with the imposed fee. Due to inflation and rising operational costs, we have had no choice but to end our promotional incentive and as such, fees are now reinstated. Trust us, we don't like fees either. Rest assured, you will continue to experience top notch service from Placid. One of our representatives will reach out to you by phone shortly to discuss this matter further. Placid Express.
Dear MONGE, We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions. Placid Express.
Absolutely terrible customer service reps, can’t talk properly/clearly. Also they make it difficult to switch recipient bank account of same person, calling randomly asking verifications several times. Been using Placid for over 10 years seems like their customer service declined rapidly
Dear Faysal, Thank you for your valued review. It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!. Our representative will contact you shortly by phone. Placid Express.
Dear NALYN, We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations. Placid Express.
Money didn't go on time as promised. Also the dollar exchange rate was much less than what competitors offered ( 118BDT vs 125BDT) spot cash. Refund/cancelation can take upto 5-days which is ridiculous, should be within 24-hours maximum.
Dear KADIR, Thank you for your valued review. It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!. Our representative will contact you shortly by phone Placid Express.
Dear Vijeta We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations. Placid Express.
Placid was very late in delivering the money.
Dear Amir, Thank you for your valued review. It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!. Please reach out to us by phone when you can. We are sure we can make this right ! Placid Express.
Dear Ruhel, We greatly appreciate your review and thank you for sharing your feedback. We're grateful that you took the time to inform us about your experience with the imposed fee. Due to inflation and rising operational costs, we have had no choice but to end our promotional incentive and as such, fees are now reinstated. Trust us, we don't like fees either. Rest assured, you will continue to experience top notch service from Placid. One of our representatives will reach out to you by phone shortly to discuss this matter further. Placid Express.
Long time since I have an account here so it's reliable and trusted I send the money my all family members.
Dear Hossain, We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations. Placid Express.
Dear Badrul, We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations. Placid Express.
Very nice service. The receiver got money on time. Overall good.
Dear Syed, Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions. Placid Express.
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