Purl Soho (www.purlsoho.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher. Last updated 2026-08-10.
Such a great website! Easy to navigate, much help and information, and so many amazing yarns. Accurate descriptions, advice on substituting, and almost best of all is the way it’s all presented - just sings to me. Selecting, ordering and shipping were all very straight forward and very fast. I order from Purl Soho a LOT and have never been disappointed
A hat for a special friend!! I love this yarn!!
I just found PurlSoho and I am SO excited and pleased about all the beautiful materials and great colors you offer. I am busy with my new project and will certainly buy from you again.
Your patterns and yarns just rock!!! The hardest part is waiting for the package to arrive🧶
Yarn arrived quickly & was as described. High quality! Very pleased
Great projects and yarn! Best customer service help!
I ordered the loom to use with my grandaughter. It came with one bag of assorted color loops. The problem is, new bags of loops come in one color bags at $18 each. It would be nice if you had bags of assorted colors to buy instead of having to purchase several bags to get the variety of colors.
We really appreciate you reaching out with feedback about our selection of loops to use with the pot holder looms. Though individual color bags are the standard for the manufacturer of this product (Friendly Loom), we completely understand the convenience of offering multi-color packs and are looking into our options for carrying those, as well! We love hearing what would have made your experience better, so thank you again for sharing with us!
Yarn is beautiful! Arrived quickly….and I was thrilled to received a promotional product to try!
I love PurlSoho. I have been a customer for several years and the Customer Service is consistently excellent. One note, if you send a non-product email (ex., a question about a pattern or help choosing colors or yarn), the response time is quite slow. However, the reply will be detailed in the best way! PurlSoho’s Customer Service consistently exceeds what I consider excellent customer service. This review is about the less expensive Ball Winder and Umbrella Swift. 1) If you don’t know how to use a ball winder and swift, Purl Soho has a great and helpful video on their site. If you don’t want to buy more products, they also have helpful videos on how to unwind your skeins and ball them by hand. 2) You get what you pay for. I chose the less expensive winder and swift because the purchase was a treat rather than a necessity. The materials feel flimsy and I had a lot of issues with having to stop, undo, and then continue with each of the balls I’ve wound. I ended up using a few home hacks to make the winding smoother, but I would expect not to need hacks to make the products work. These are non-returnable items. I’m not sure I would buy them again given the lower quality and need for a few home work arounds to make them work properly, but they do wind balls so quickly and more nicely than doing them by hand.
We are so sorry to hear these products fell short of making the winding process smooth and comfortable. We want you to feel totally satisfied and would like to offer you a full refund for this order. We've emailed you from [email protected] to make sure you get that right away! We strive to uphold the kind words you shared about our Customer Service team and appreciate your loyalty to Purl Soho! We're sorry again that, this time, you were disappointed.
The yarn is a great quality and a great price. Had a little bit of trouble with the customer service, but not enough of a problem to knock down. Definitely will be ordering again with this company.
We're so sorry you didn't have the best experience with our customer service. We strive to help customers in a timely manner and truly apologize for missing the mark here! It looks like we replied to your question two days after your initial email, longer than we all would like, especially for an order-related question. This is not our standard, and we plan to do better next time! On a side note, we didn't hear back from our last response and want to make sure that, moving forward, you're receiving communications from our team. We've reached out to the email you used here from [email protected] to double-check!
This is the first order I placed with your company. The yarn I ordered (Linen Quill) is gorgeous and the color, Teal Dusk, is exactly what I wanted. Now I just have to find a pattern that will highlight that beauty! 🙂
I feel like I always get good service with Purl Soho and happy with each and every yarn purchase. This time I bought Oleander and witch hazel to make a few purses and looking forward to using both of them.
Purl Soho has always delivered the finest yarns. I changed my mind about yarn color after ordering and they had no problem fixing the order. They’ve been helpful with pattern directions and their YouTube videos are the best. Yup, they’re my favorite.
I love all Purl Soho's yarns -- and their patterns. I have just finished a child's pullover using 2 kinds of cotton: Serif and Cotton Pure, and I loved both. The pattern, like all PS's designs, was clear and clean, and the results delighted my 4-yo great niece. I'm almost finished a second child's sweater, a cardigan this. time, using their merino Novello yarn in an heirloom white and a pretty self-striping colored yarn for the yoke. Again, a lovely pattern. You can ALWAYS rely on Purl Soho -- and their online videos for techniques are ouutstanding!
I have had some issues getting good yarns lately. They seem to come from overseas and take forever to end up at my house. The people at Purl Soho were so helpful with my order, and I received it very quickly! Then I was able to download the pattern that I chose...for FREE. And even better, one of the instructions gave me pause. No problem. Went online and clicked on that instruction and a video popped up to show me exactly what to do. I am a forever fan!! Oh, and my project turned out beautifully. I did the saltwater scarf!!
The yarn is beautiful. It is good quality yarn. You have a great selection!
I haven’t bought yarn from Purl Soho since they closed their NYC store. I forgot how wonderful their yarn is! I am so happy with the Cashmere Merino Bloom. It feels nice, and stitches so beautifully up. I will continue going forward to purchasing Purl Soho yarn.
63 reviews matching