Radioddity

Support is going the extra mile

Support is going the extra mile. Even in complicated shipping situations always there with you. Thank you very much

Missing part, cheerfully replaced

When my order arrived there was damage in transit to the box. The smallest part was missing. It may have escaped through the damaged box. I wrote Radioddity and they cheerfully replaced the part without hesitation or argument. And I might add that it was a costly part. Now that is customer service!

Real people interested in helping

Customer service is genuine not automated, helpful and gave thoughtful consideration which helped remedy a problem. I appreciate that as a repeat customer.

I had a problem with the power meter…

I had a problem with the power meter not showing any power out. I worked through a series of questions in emails and they decided to replace the radio. I returned it with their paid return label and it works great. I intend to use this when I fly to not carry my 7300.

Very happy customer

Every time I contacted Radioddity Customer Service for assistance, they responded quickly and courteously. They also resolved my issue. This has greatly increased my loyalty to you. I would like to pass this comment and my thanks to Echo, the agent who helped me. Thank you and 73. Ernesto, LU8AE

Fixed an issue fast and with a smile!

I’m impressed with this business. They went the extra mile. The measure of great customer service is how they fix things when they don’t go right. Any business can deliver good service when there are no problems. That’s easy.

Excellent Response To On-line Inquiry

I contacted Radioddity via their on-line contact portal regarding an issue with the amount of my purchase price. I thought it was calculated incorrectly. Radiooddity responded very quickly in less than one day, which surprised me. The response was EXTREMELY detailed and specific. It answered my question, and even more. I was impressed and quite pleased! Best company response ever!

Good products; great support

I had purchased a $25 accessory and was having issues with it working with my radio unit that I had purchased from Baofeng many years ago. I sent a note to support and received the best support ever. They didn't make me jump through hoops or produce receipts or proof of purchase for my stuff. Just solid support with reasonably quick responses via email. This feels like a rare occurrence in this day and age. Baofeng just got a customer for life.

When the order won’t ship, speak to Radioddity

Contacted the team and Odile helped me to place and order for an out of stock item and then made the effort to process a request for goods that were difficult to ship to my address. Thanks Odile!

I 'bricked' my G90 doing the 1.81 FW…

I 'bricked' my G90 doing the 1.81 FW update. I contacted Radioddity & they tried to lead me how to 'unbrick' it, to no avail. They had me send the radio back (as originally shipped). Sent it back 6/19/2026, they received it in about 10 days (UPS is not always fastest). A new one was shipped USPS (even slower) 7/1/2026. It arrived 7/8/2026, I set it up and it has the 1.81 FW update. Works great! Thanks for the hard work and frequent messaging to keep me updated!

Thanks for taking care of the issue…

Thanks for taking care of the issue with my Xiegu X6200!

All my experiences have been positiveSome highly recommended radio colleagues

All my experiences have been positive, both in purchases and in consultations. They have always attended to me attentively, resolving doubts and possible setbacks. In the last purchase, due to a problem with the Shopify platform, the system did not allow me to select the payment method and apply a discount, so I had to cancel and purchase again, with the subsequent refund. Without any problem. RECOMMENDED!!

Customer service was excellent

Customer service was excellent. The only reason for the 4 stars is that we bought three of the radios and all three were missing the same part. Ultimately Radioddity supplied the funds to allow me to purchase the part from a different vendor.

Radioddity for the win!

So glad Radioddity was able to handle my xiegu x6200 battery issues. Hazel was fast to respond and very knowledgeable. I had a new radio in my possession in less than a week! Great customer service. Thank you again

Great service with super-quick response and awesome handling

Very quick response time, awesome commitment to solving my problem. Sending me a replacement unit even before my return was delivered.

the people behind the support team.

Got back to me in a very timely manner…

Got back to me in a very timely manner and put me on exact page I had read over and missed what was looking for.

Echo was great

Echo was great! No hassle return. Thanks for everything!

Friendly

Friendly, easy to order Good value/cost Quick response from support, not just sales Evaluated my problem, worked with me to timely and fairly to resolve all issues

Outstanding and honest customer support - Best experience ever!

I am absolutely thrilled with the customer service provided by Radioddity, and specifically by Echo. After an accidental mistake on my part with a firmware update that messed up the screen partitions of my GD-88, I contacted support and explained exactly what happened. Instead of leaving me with a bricked device, the support team was incredibly understanding, honest, and professional. They quickly processed a brand-new replacement unit for me without even requiring me to ship the old one back, saving me time and shipping hassle. This is hands-down the best customer support experience I have ever had with a radio manufacturer. They truly value their customers and build real trust. Highly recommended! Iosif