Radioddity

Service after the sale

As always, Radioddity makes the process of purchasing and owning their products as easy as possible. Great after sales support with outstanding dedication to their customers are some of the reasons I will continue coming back.

Radioddity Exceeds my expectations

Radioddity has become my go to company because of the excellent customer service team. Every time I’ve had an issue, be it programming my DMR rig or a rare product failure, the customer service team always takes care of my issue. Radioddity has become synonymous with exceeding my expectations.

Great post sale customer support

Customer post sale support was excellent. Timely responses with detailed steps to help resolve issues.

Courtesy and professionalism

The people that I communicated with are courteous and professional. They took care of my situation.

I received an answer less than 24 hs…

I received an answer less than 24 hs after contact service department by email.Hazel was so kind that I felt my needs were priority for the company. That's the way should be You won a customer for life. Thank you!

Great support!

Customer support was very responsive and quickly resolved the issue. I appreciate their help and professionalism.

I had a problem with ordering ,wrote…

I had a problem with ordering ,wrote email to customer service, they responded quickly and had the question resolved to my satisfaction great service

It took 3-4 emails but they got me…

It took 3-4 emails but they got me through and got my weather station working, very much appreciated Thank you

Radioddity support was very responsive

Radioddity support was very responsive, and reached out to check in throughout the process when they hadn't heard back from me. I sent them a couple videos of the symptoms I was seeing, and they replaced the radio.

Very helpful when I had a problem with…

Very helpful when I had a problem with my points being misplaced. Quick and timely help! It shows that they have very good customer service!

Excellent Customer Service and Exquisite Communication

I had to contact Radioddity service due to an issue with my Xiegu G90 and would absolutely recommend doing business with them after the service experience. I spent many years in a job that required highly detailed customer service for 6 figure purchases and Hazel from Radioddity service was better than 99% of the people in the industry I came from. She had excellent written communication skills and quickly narrowed things down with detailed, unambiguous troubleshooting instructions and quick replies. As soon as she saw that we weren't going to be able to remedy the issue through troubleshooting, she sent me a shipping label to return the malfunctioning unit and I have a new one on the way now. Good customer service coupled with excellent technical writing and troubleshooting is a very rare thing in 2026 and this was one of the best customer service experiences I've ever had.

I was having issues with my Xiegu g 90…

I was having issues with my Xiegu g 90 ham radio i could not autotune ann the diffrentham bands as before .i contacted Radioddity support team the rep. name was Hazel .We traded many e-mailes trying to troubleshoot the radios we were not having and luck solving the problem.some companys will try to throw you under the bus and blam you at no did Radioddity or hazel try that. they ended up replacing the the Radio. thank you to Radioddity and Hazel for great customer service Ray Monroe

Great after sale service.

The support is excellent

The support is excellent. They helped me very quickly and extremely competently.

Outstanding customer service!

I bought the HF-010 antenna at Hamvention. Unfortunately, the telescoping whip would not fully extend. Luke from Customer Service answered my email within 24 hours. After some email exchanges which included photos of the defective part, Luke agreed to a replacement antenna. However, they were out of stock in the USA, so the replacement was ordered from China. It took a total of 10 days to make it from the south of China (Guangdong Province) thru Hong Kong and on to Chicago. The replacement actually arrived on a Sunday morning. Luke kept me informed throughout the process. Radioddity paid all the shipping, both for the return of the defective antenna and the delivery of the replacement. The new antenna works great. I took it out on a POTA activation today. Setup and takedown were a breeze, and in my earlier tests, the dimensions given in the manual by band are pretty close to what works in the field. Overall, I am very pleased on how I was treated as a customer. Luke really did a fabulous job of "making it right" for me. Thank you so much. 73, Warren, KC9IL.

Overall great experience with order

Overall great experience with order. Radioddity was very good with email communications. I would buy from again for sure. Just got the product and ready to try out,

Canny on the Raddy Support Team did a…

Canny on the Raddy Support Team did a great job in resolving a shipment problem that I myself created by entering incorrect address information. Canny got the right info and contacted the shipping company, And I received my stuff. Thank you again

Warranty replacement... everything went smoothly

Only needed to send video evidence of unit malfunction under warranty, and RO arranged for the shipping, and turned around a replacement unit in about a week. Customer service kept in touch thru the process to ensure everything went smooth. +5

Superb customer service on a return

The Radioddity customer service folks were extremely friendly, professional, honest, and offered the best support with a return that had nothing to do with the product engineering, but rather my personal preference. The truly inspire confidence that they are their to ensure the customer is happy the purchasing experience. Thank you, Odile and Sky. --C

Dear radioddity

Dear radioddity It is ok about the inconvenience with the antenna, you are so nice thank you for doing buisness with me.😁great service😁😁😁👍👍👍👍👍👍👍👍👍👍👍👍thumbs up.