Radioddity (www.radioddity.com) has a 5.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
I purchased a number of things from Radioodity. Always a simple and straightforward process. I bought my first Xeigu G90 package deal. I had one minor issue with shipment on one of the items. A simple email to customer service got it squared away. Canny was on it. I am one happy HAM.
Radioddity really do go out of their way to help. Tried redeeming but had some unexpected messages and no joy. Personal follow up, repeated, and a good outcome. Not bad hey!
I have had several interactions with Radioddity customer service over the past couple of years and have found them to respond quickly and provide decisive answers to my questions and problems. I would not consider purchasing a Xiegu product from any other supplier based on my past experience.
great communication, problem resolved
The customer service for Radioddity is top notch. Quick response and follow up. They make sure you are satisfied with the outcomes to problems and will correct any issue you have.
Very happy with the service. Was helped even though I didn't order the product via their site.
Radioddity has been excellent to work with. Their communication throughout the process was prompt, clear, and professional, which made everything easy and stress-free. When an issue came up, their customer service handled it quickly and made problem solving simple instead of turning it into a hassle. Their return process was especially impressive—easy to initiate, straightforward to follow, and processed much faster than expected. It’s refreshing to deal with a company that stands behind their products and values customer service. Overall, a very positive experience and I wouldn’t hesitate to order from Radioddity again.
I had a broken part on an older radio and customer service went above and beyond to help troubleshoot. When we determined the part that was broken, they were swift to send out a replacement.
After a lot of back and forth, they sent me the part that I needed! They honored their warranty! ...and then some. Nice work.
Amazing service, got all the answers needed to put in a bigger order! Great work by Echo!
We had some issues with the unit we bought so I got a hold of the company and asked if they would help out. They didn't hesitate in sending me a new unit when I showed them what happened with the existing one. I would certainly buy from them again
Canny and your team have been amazing in your customer service and especially your email communication, which kept me constantly advised of the process and progress of my exchange. I had received my Xiegu VG-4 antenna with piece #4 having a bent shaft and there were no radials. The box was damaged and appeared to have been resealed. Even though problem was not a defect on Radioddity’s part, (the box was probably mishandled by shipper) your company still took responsibility and provided a return label and an exchange. I packed and returned the damaged antenna and received an entirely new one which was expedited to me in less than a week! Great Customer Service!!!
I bought a radio bundle and it arrived and I had a question. I sent an email and I was very happy when they responded to my email. My experience with companies responding to support questions through email is very poor. I was very happy to find that they were very responsive and the person responding did not appear to be a bot. It was how customer service should be in my opinion. Very happy.
I had a warranty issue with my Xiegu X6200. I notified Radioddity with the purchase information, they emailed me a shipping label, packed it up and shipped the defective unit to them. They received it snd sent me a new unit as replacement. All within a week. Great customer service.
Excellent Value Excellent Customer Support, they actually stand behind their products with pride!
Having bought the WF-120C weather station system as a gift I wanted to add the external sensors. Alas they were out of stock, so I sent an email asking when they would be back in stock. I received a reply from Odile and they tried to help me preorder but alas the system wouldn't let them do it with that either. I was told that they should be back in stock in May and sure enough I got an email from Odile telling me they were back in stock and was given a link to purchase them. Once they arrived I included them as the gift to my friend and they were overjoyed. Excellent customer service above and beyond.
Customer service was very helpful with my issue. Buying another radio now...
Great service from Echo at Radioddity! Really helpful and informative regarding products and services. I will use them again and again.
Great support and communication for all question I made . Thank you radioddity..
101 reviews matching