I needed some replacement parts for my…
I needed some replacement parts for my backflip bed cover. The salesman was most helpful in helping me obtain those parts. I really appreciate their effort. Great customer service!!!
About RealTruck.com
Data updated- Website
- www.realtruck.com
- Category
- Vehicles & Transportation
- Location
- United States · Ocala
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/50)
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Is RealTruck.com legit?
RealTruck.com (www.realtruck.com) has a 3.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 43% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Buyer Beware!!
Buyer Beware!!! Misleading item pictures, item title and item description. Item titled as RealTruck RetraxPro FRC-4000 EZ-OFF Full Bed Access Manual Retractable Tonneau Cover w/ T-Slot Rails. Picture with item shows rails. Description does not state excludes rails. All other tonneau covers state, Accessories not included but not this more expensive cover with the rails in the title and pictures. Ordered item for $2,257 which does not come with rails. Contacted customer service only to get a 5% discount on future purchase.
HORRIBLE CUSTOMER SERVICE!!
HORRIBLE CUSTOMER SERVICE!! Don’t waste your time ordering from this company. I tried to place an order for Father’s Day, the representative left half way through taking my order. Disrespectful, Unprofessional and Rude.
GOOD CUSTOMER SERVICE
I ordered running boards via telephone. The representative was helpful, knowledgeable, and friendly. I am hard of hearing. He was patient with me. He processed my order promptly, gave me all the details, and applied the $200 discount. I appreciate good customer service.
Great experience with Daniel Diaz
Great experience with Daniel Diaz. He answered every question I had to make sure I had the right product for my truck and even provided me with an extra discount.
The sales agent directed me to the…
The sales agent directed me to the right tonneau cover for my older Ford. We also discussed engine features of my two Ford trucks.
Cody in chat did a great job answering…
Cody in chat did a great job answering my question and checking to see when my order would be shipping. Shipping and delivery was very fast.
I ordered a husky bed Liner but was…
I ordered a husky bed Liner but was not told it would take 3 weeks to get it. I am possibly going out of town when it is expected to arrive. No one will be home to receive it when delivered.
Knowledgeable Help
Destin was very knowledgable and helpful about the products.
Truck Bed Cover
I ordered a truck bed cover and was told it would ship the next day. After several days, it had not shipped. I called customer service and was transferred several times to different representatives. They informed me it was out of stock even though when the order was placed it stated in stock and next day shipping . I then received an email stating possible shipping in 2-3 weeks. My credit card was charged for the bed cover when the order was placed. I called and requested a refund and to cancel the order. After I made the call to cancel, the order status for days stated pending cancellation. Real truck said they could not guarantee cancellation. After numerous calls, my ordered was finally cancelled. I have a conditionally refund from my credit card company pending confirmation from Real Truck that I did not receive the order.
Worthless company
!st i must say im a business owner with over 4o years and im tax excempt and real trucks assured me that they would refund me my taxes and have had more excuses than a drunk that lays out of work, ive sent them all my staate paperwork and they have a excuse they request other paperwork and you send that and they come up with something else, I must say there prices are no different than anyone else out there and i suggest the anyone not do busness with this company and save your self from the trouble! They dont even earnr 1 star and if i had to bet there a overseas company with a rented window front for business!
Poor service and follow up
The product worked fine, but the support at Real Truck was poor. The cover I ordered was not in stock and was not going to be for a while. The sales person did not tell me this and I only found out when the order was cancelled several days later. My calls went unanswered to the sales person leading me to other people at the company who were able to get him to respond. After almost two weeks and many calls, a new cover was available, but not surprisingly, was several hundred dollars more and arrived damaged. Again I waited a few weeks to straighten this out and receive the new cover. I think Real Trucks products are good and are priced in line but the support was poor and it took several weeks and wasted time to accomplish what should have been quick and simple. Customer service's reply to my complaints was not helpful.
For potential buyers of this product or…
For potential buyers of this product or any other product. This company knowingly misrepresents items available to ship. There website will indicate an item is ready when it’s not. Customer service isn’t of use either, they apologize for the delay and do absolutely nothing to make it right. I’ve learned my lesson, I will never buy from this company again. Save yourself the hassle and do the same. Buy from a reputable dealer. This company clearly is not. Don’t do business with this company they are dishonest and openly lie.
3 week ship time should be disclosed…
3 week ship time should be disclosed prior to completing an order. Shady business! Once I cancelled, then all of the sudden they had to “check with the warehouse to make sure it hadn’t already shipped” which was one hour after they told me two more weeks. I just went ahead and disputed the charge on my card so they couldn’t further disappoint me by taking forever to refund my money.
Extang Trifecta ALX Soft Folding Tonneau Cover Part #: EXT-90702
customer service is the worsted delivery same day don't believe it take days to weeks to get answer from them.
I had an extremely disappointing…
I had an extremely disappointing experience with RealTruck. I purchased a Retrax Pro XR Manual for my 2025 Toyota Tundra because security and reliability were my top priorities. Unfortunately, during heavy braking, the cover failed to remain properly secured despite being in the locked position. The movement resulted in scratches and damage to the inside rails. What concerns me most is the design of the locking mechanism. The system relies on a small engagement pin, and in my experience it does not provide a true positive lock except when the cover is fully stowed. For a product marketed as secure, this is unacceptable. The customer service experience was even worse. I was repeatedly told that assistance would be provided, but communication was poor, responses were delayed or nonexistent, and promises were not followed through on. When it came time to return the product, RealTruck failed to provide the shipping label and support necessary to complete the return process in a timely manner. After exhausting reasonable attempts to resolve the matter directly, I was forced to dispute the charge with my credit card company in order to protect myself as a customer. What makes this especially disappointing is that RealTruck promotes itself as a veteran-friendly company. RealTruck was aware that I am a service-connected disabled veteran, yet I still experienced poor communication, unfulfilled promises, and a complete lack of support when trying to resolve a legitimate product issue. I did not expect special treatment—I expected the honesty, respect, and customer service that the company publicly claims to value. I understand that products can have issues. What separates a good company from a bad one is how they handle those issues. In my case, RealTruck failed both in product performance and customer support. Based on my experience, I cannot recommend either RealTruck or this product.l
Products they sell but won't back
I bought a set of saddle blanket seat covers by cover King for my 2024 Toyota Tundra the seat covers at the back of them are two and a half inches too tall each. I am now forced to go to the store to buy foam rubber to pack out the top of my seats so my seat covers don't look like a size 10 dress on a size 6 woman. This is the attached note I got back from real truck (((Support Request Update We regret to inform you that your return has been denied due to the following: Product is custom made.) I'm just very happy I didn't buy custom-made grill. Custom made tonneau cover custom made anything else. Advance Auto doesn't make custom items but at least if you buy it off the rack you can take it back. A happy customer will tell a few and unhappy customer will tell everybody well hold on real truck I'm going to tell everybody.
Horrible customer service
Horrible customer service. No one there actually does anything, every "customer service" rep you talk to promises someone will call you back and then no one ever does. Shop anywhere else if you value your sanity.
Their bakflip brand truck bed cover…
Their bakflip brand truck bed cover sucks. Less than 6 months all the seals are failing on it. Don't buy BAK-448130!
I can’t get an answer on when this will ship.
Ordering was easy, but I’ve been trying to find out if this is in stock and when it will ship. I need it in the next few weeks or else I’ll need to cancel this and find another tonneau cover.