RealTruck.com (www.realtruck.com) has a 3.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 43% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
The employ that was I fortunate to work with was Sheddrick and I can't say enough compliments about him. He made my experience a 10.0. Real Truck has a Great Employ with him represnting them with customers on the phone. I felt that I was very important to him and therefore made me feel at ease and so I proceded with my order.I did not call to order just to get some information.Thanks Sheddrick
I got a great deal and I will definitely come back and spread the word about how good it was to finish up at checkout
This company used to be good. Now it just plain sucks. Don't order from them. They don't deliver! I placed an order for a roof rack for my truck and they delivered everything but the actual mounts. No good without. Nothing but run around since. The rest of the parts were delivered a week ago. They just keep saying 2-3 days for them to investigate.
I was recommended real truck from a guy that I know that usually is pretty on point. That said, I ordered a pickup truck bed cover on May 8th... Paid at the point of purchase. I was tracking my order and 7 days after I paid them it still had status as 'pending fulfillment".... 7 Days later I call them, The woman I spoke to was nice and she told me that the product was not on back order sold she didn't understand why it wasn't already shipped out. She took my information and advised someone would be getting back to me in 3 "business"days.... it was 7 days since I paid for the pickup truck bed cover. Weds, May 19, I get an email that they're working on trying to fulfill my order. It's May 20th and the order is still pending fulfillment. Just a terrible experience
I ordered ARE MX with OTR cap from the Denbury CT agency for $5,400. I received a defective product with a leak on the roof from the first day. They said they couldn't refund the money and would repair it, so I waited for a month. When I tested the ceiling they said they had repaired, it was still leaking. I'm looking for a lawyer for a refund now. I'm paying the price for ignoring this RealTruck review.
Update: May 26th 2026 contacted customer service for the sixth time since they never responded to me if they would ship the item or not. 13 days after paying for the product they have determined they do not have the item in stock and their solution is for a return to be submitted. I "should" receive my refund within 5 business days. Shipped a partial order. Charged me for the entire order. I contacted CS to confirm everything was in stock before ordering and was told yes. Now I have made multiple calls to CS and have not gotten a response or a definite as to if or when it will ship. To top that off they can’t even cancel my order and issue the refund the same day. It’s a horrible experience, that hasn’t ended. Believe the poor reviews online, they are accurate.
Sent wrong items. Spent a week dealing with them to send the right parts. Horrible customer service. Spend your money elsewhere this is a garbage company!
Spent quality money for low quality product. Bought a BAK systems rolling tonneau cover for my Ram. It separated and fell apart well within warranty and they denied the warranty replacement. Not worth spending hard earned money on companies that won't stand behind their products!
I ordered an oil catch can from this site which stated that it was in stock at the time. No warning of how long it would take to process the order and have it shipped out during the whole ordering workflow. 2 weeks later after not receiving any kind of shipping confirmation, I decided to contact RealTruck via their chat option. It took about 10 mins. to even get someone to respond and when they did, I had to wait about 5 mins. or more in-between EACH response that I typed. I was eventually told that they didn't have any shipping information about my order and they would have to create a status request to figure it out. The next day I was advised that the part was not in stock and they would not be fulfilling my order request. I find that it is VERY unprofessional to have a customer wait so long to even know that their item is not in stock REGARDLESS if they have their items dropped shipping or not. Their communication is horrible and my whole experience as a first time customer was one of the worst I ever came across. If it wasn't for me contacting them, I'm sure I would've been waiting even longer just to find out that they did not have it in stock. If they cannot even communicate to their drop shipper to confirm actual live inventory, I can only imagine the rest of their service that they say they provide. I've delt with bad companies before, but this if BY FAR the worst one when it comes to communication and customer service. I will NEVER be doing business with this company again and will be passing the word along to all of my friends and family to do the same. I could give them no stars, I would...
Good expertise. I purchased a roll-up Tonneau. It was missing parts. CS was good and sending me the parts (end caps). I was very surprised that the compatibility for cross bars and other T-Slot products is very very limited. No happy about that. Ithought is was somewhat a standard.
Chatted with Cody A. and he made the purchase as easy as it could be. Thanks Cody!!!!
Rockguard for my truck still doesn't fit right!🤨
The sales rep I dealt with on the phone was great!
Worst so-called customer service I have experienced in a long time. Bought a RetraxPRO XR cover from RealTruck.com and immediately ran into poor instructions, mismatched hardware, and cheap clamps that strip easily. Then came the real nightmare: endless holds, disconnected calls, warranty forms nobody can find, and zero urgency to help a customer with a partially installed cover. Absolutely unacceptable support. I would never buy anything from RealTruck.com again.
disorganized mess all around. Package took a week to ship. The DHL tracking went to the German DHL site and that never delivered but the pack came by other means. The airbags don`t fir my application and now I`m waiting a week for a return # and shipping label. Customer service is non-existent. Avoid!
I spoke with Josh D about an exhaust system and he was very knowledgeable and informative in helping me make my decision. He processed my order very professionally. Outstanding young man! Five star employee!
I was disappointed with the customer service, I ordered wheel well liners for a 2026 Silverado 2500HD. The drivers side fit fine the passenger side appears to have been cut/trimmed short and does not fit the lip on the inside of the wheel well. I called and told a customer service representative and was told that I didn’t install correctly. I tried to explain but wouldn’t believe that could happen. I am very mechanical and have worked on cars/trucks/motorcycles and know when something isn’t correct. I just gave up and am going to order ones from the dealer. I thought Husky was a trusted brand but I guess not.
Fast and very efficient. Knowledgeable staff.
I called RealTruck Customer Service to verify the tonneau cover model to purchase for my Tundra. With the question answered, the rep offered to sell and ship direct – at a good price and free shipping. I received my purchase three days later. In a couple hours it was easily installed and it works and looks fantastic. Thank you RealTruck.
Ordered a tailgate lock that showed “RapidShip Ready” and “in stock,” but my order sat in “pending fulfillment” for 6 days with no updates. Tried to contact support and the “live chat” was just an automated system with a 1–3 business day response time. Couldn’t get a clear answer on whether the item was actually in stock or when it would ship. Ended up canceling because the process was taking too long and there was no transparency. Disappointing experience—website availability and actual fulfillment don’t match.
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