the best company i ever worked with…
the best company i ever worked with easy to use don't give hard time and works at your time best company in the game.
About RepairDesk
Data updated- Website
- www.repairdesk.co
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 40 reviews
- Replies to negative
- 0% (0/1)
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About this business
RepairDesk is a modern repair shop management software perfectly suited for automating operations in single-store, multi-store, franchise, and mail-in repair depot businesses.The software is highly customizable to each particular business' workflow, and is designed to serve many industry verticals including cell phone repairs, computer repairs, drone repairs, electronic repairs, watch & jewelry repairs, shoe repairs, small engine repairs, and a whole lot more. Using RepairDesk allows repair store owners to create product/service listings and align different repair modules as they see fit. This gives RepairDesk a truly versatile approach to running your repair business just the way you want it. RepairDesk offers 40+ powerful integrations and modules with popular services such as QuickBooks, Xero, Square, Zapier, and a whole host of others. Available in 30+ languages, it is trusted by more than 2,700 businesses worldwide.Supplementing the experience is a built-in payment processing service that lets customers perform business transactions at great rates with no extra configuration once you sign on for it.Get started with RepairDesk today to seamlessly track repair jobs, manage inventory, order stock & manage your repair store. Save over 1,000 hours a year on critical tasks & run a more profitable business.
Written by the business, not verified by us.Is RepairDesk legit?
RepairDesk (www.repairdesk.co) has a 4.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the dedicated support staff for being exceptionally helpful, patient, and consistently quick to resolve technical printer and software issues. Many people note that the software is highly intuitive, extremely reliable, and makes managing daily business tasks much easier and better organized. However, some people mentioned that certain support interactions occasionally took a long time or that specific platform sections felt frustrating to navigate. A few users also felt that the system could offer significantly more flexibility and make certain workflows simpler to improve daily operational efficiency.
Auto-generated from all reviews of this business. For reference only.What people say
Thank you Taha Haseeb for a quick…
Thank you Taha Haseeb for a quick response . It was great help means a lot when you get stuck and someone sort that out quickly. Thanks once again
Anushay was a great help in setting up…
Anushay was a great help in setting up the repairdesk software.
Wasif took his time to help me
Wasif took his time to help me, it was a good experience overall, i was struggling with an issue but he helped me solve it step by step Big thanks
took long time but helpful
took long time but helpful. anushay
syed always instantly resolves any…
syed always instantly resolves any issues i have or need updated on repair desk love working with him
best and very helpful
this is an awesome software! everyone is so helpful and its designed for our business! Ahad was wonderful at helping and making things perfect for what we needed. cant say enough great things about them
Ahad should get a raise
Ahad was patient and was not discouraged by the roadblocks encountered, he kept troubleshooting until he realized he could solve the issue. he explained what he was doing and let us know it was a common issue with the printer. Great employee to have on your team.
Ahad Was AWESOME and very helpful
Ahad, Was very patient with my printer issue and managed to resolve it perfectly, Once again Repair desk Support team is by far the best in the industry.
Support Made Easy!
Support Made Easy! I worked Mustafa Rizwan and it was a great experience. He resolved my issue in short time and we are ready to rock and roll
great guy very nice helped with all my…
great guy very nice helped with all my questions
Support Made Easy
I worked with Taha Haseeb. He helped setup some customer facing displays and was very helpful. The process was smooth and easy
taha haseeb is the best!!!!!!!!!
Customer Service is nice
Customer Service is nice. Helped me sort out a lot
Repairdesk made my work easier and…
Repairdesk made my work easier and Arslan helped me very well in creating my employees and managing their permissions. Thanks Repair desk :)
I have a Computer Repair Shop in Canada…
I have a Computer Repair Shop in Canada , I been using this software for 5 years and I love it . Recentlyu I had issue with printing format on my labels and thermal printer. Varda was great helping me set right format so it prints my tickets nice and clear. I failed so many times trying to get it right myself. A+ for her and company she works for.
Faisal is amazing
Faisal is amazing, he helped me with my printer issue. keep up the good work. thanks again team.
Shahbaz is always the best!
Shahbaz is always the best help! He is so patient with all my questions and I appreciate that so much as I am still learning a lot with this system.
great service overall
The RepairDesk support is very good
The RepairDesk support is very good. They are surprisingly well-versed in MacOS, which is rare. The software itself needs a lot of fine-tuning, which they appear to be continually working on (which is good). I still find it faster and more efficient to create post-it notes for my repair tickets (although chaotic and extremely imperfect), which says a lot about the clunkiness of the ticket intake process. The ticket intake process requires one to first add every single issue and its cost for every single device on the market (needs continual maintenance and price adjustments as devices age out). They do help you with preset device lists, but you still have to add the price for every single part and variation (ie. quality of screen) for every single device on the market and add new devices as they enter the market. I don't have time to do this! I just want to note the device serial/IMEI, passcode, and what the problem is, but the ticket creation process requires you to go through a huge process to select the manufacturer of the device, the type of device, the model, and select a pre-set issue and price. If you didn't add every single possible issue and repair price for every single device ahead of time then you have to add it manually on the fly, which makes a mess of the system (no naming consistency–some prices accurate, some outdated, most are $0 by default). I have rarely been able to create a ticket properly in RepairDesk without loosing important info or the entire ticket just disappearing (ie. tapping elsewhere on the iPad before tapping the "Save" button). I've had to ask my customer for the passcode info again many times. The entire Devices and Repair Issues section should be gutted and thrown away. There's no reason why I have to be restricted to selecting presets. Let me manually type the device name, problem, and add parts or not. It can be very fast and simple (like a post-it note), but it is not. Customers don't want to wait around for this process. They want to drop off and go. I find out that emails are automatically going out to my customers with wrong info (tells customer that a part was ordered when it has not, also tells them out-of-date price that I now have to honour). There should be some sort of confirmation of the content of an auto email before it goes out. Xero integration is very good. The inventory and POS works well for selling devices and accessories, so I'm getting a full 50% of my value out of this software. That said, the product search function is horrible. If you don't type the words in the right order nothing shows up (ie. typing "2020 macbook air" or "2020 13 Macbook Air" shows no results—I have to type "2020 13" Macbook Air). Integration with Mobile Sentrix is amazing! Syncing purchase orders and adding new inventory items with costs, UPC codes, name, etc. is all automatic based on order ID. This is probably the main reason why I still use this software. I've tried many POS systems for my Apple sales and Service business and all of them are bad in critical ways. RepairDesk is the best so far.
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