Arch RoamRight

This is my rating specifically for Helen's help

This is my rating specifically for Helen, who was helpful, articulate and caring. There is a lot that can be done to improve the interface between the travel agencies and clients who use RoamRight. We didn't know the full price of our trip and insured it only for the deposit we had made. No one from Zicasso, Baccante, or RoamRight told us we would have to update our coverage if the full price was different. Luckily we were able to change our dates for the trip and "slide" our initial payment to RoamRight onto the new coverage. The total amount was shocking to us. Each person I spoke with at Roam Right explained things differently. Some were nice. Some were less nice. Also, we never got a copy of our coverage until I called and asked for it. Very frustrating. So 5 stars for Helen. 3 for every other interaction.

Easy

Easy, quick, inexpensive travel insurance tailored to the individual needs of the travelers. An incredibly knowledgeable and helpful salesperson answered the call and I was done in under 10 minutes! This will be my go-to for all future travel.

Exceptional customer service

Exceptional customer service, knowledgeable -- I felt we were in good hands.

My agent

My agent, Virginia, was very courteous and helpful and made this experience easy!

Thank You!

Excellent value. Easy to sign up. We wish it was more clear as to which policies need to be purchased more than 7 days prior to trip start. Did not need to use the insurance, but peace of mind knowing it was available.

Agent was helpful and website worked…

Agent was helpful and website worked well

Quick response

Quick response. Easy to communicate.

Quick and Knowledgeable

Prompt response and the rep was very knowledgeable

Working with their team has been simple…

Working with their team has been simple and great.

Very easy process and professional…

Very easy process and professional service

Such a great company am very impressed

Agent was able to help me with all the…

Agent was able to help me with all the information

Helen was very welcoming

Helen was very welcoming, nice, professional. She quickly and efficiently addressed our questions and concerns. Thank you!

Helpful and Knowledgeable

Extremely helpful agent who patiently answered all my questions.

Charla answered my questions very…

Charla answered my questions very professionally and thoroughly.

Impressed with their Customer Service!

Megan was so nice and kind and caring on our call. She helped me purchase just the right policies for our family trip to Europe and even saved us a few dollars on what we expected to pay. Thank you Megan and Arch RoamRight!

She is very helpful.

Kayla was kind

Kayla was kind, informative and professional. She is a crafty to your company.

Explained every question that I had…

Explained every question that I had with confidence

A = Accessible R = Resolution C = Caring H = Helpful ARCH

On every occasion that I called Arch Solutions Insurance I was greeted by an accommodating and friendly agent. Not only was each rep helpful, but he/she took extra time to furnish me with "how to" information. Another plus was the expediency that accompanied my claim along with the e-mail reminders. As a former teacher, I am awarding ARCH an A+. Thank you