Rove Concepts

online

online - great selection and nice victory day sale. I trust Roves quality from past purchases

I had some questions about an order…

I had some questions about an order cost and stephany was very helpful in explaining it all and cleared things up.im waiting excitedly for my purchase.

I was assisted by Ivana

I was assisted by Ivana, and she was incredibly helpful in showing me all the available options. She also guided me through all the information thoroughly.

It seems they are picking up the chairs…

It seems they are picking up the chairs Monday. A long process, but they are doing the right thing. As I said in my last review, I always loved the orders I received in the past. I do think they need to be clearer in the details and offer swatches of the Acacia wood they use for the Study chair, since they do for their other chairs.

Excellent and efficient service

Excellent and efficient service! The agent helped me fix a discrepancy between my quote and the checkout total by manually applying my member voucher. They were very clear in communication and followed through until the order was completed. Best support I've received in a long time!

Bugs

Bugs! My Berlin Sofa from Rove Concept arrived infested with carpet beetles. These bugs crawl out of the seams of one specific arm of the couch. The response from Rove has been very relaxed and I have been waiting almost a week for them to schedule pickup of this couch that surely just needs to be destroyed. The fact that they want to take it back to their warehouse is extremely alarming. If this does happen to anyone else, please know that a steamer will kill the bugs that have reached the outside of the sofa. That is the only way I can control and hopefully prevent spread. Still new bugs emerge everyday and I'm very concerned this will take over my apartment. I'm deeply disappointed in the response from Rove. I've been hung up on twice already today and claims has gone unresponsive. The condition and the corporate behavior are both disgusting.

Great membership program

Great membership program! Providing great products at good price

Good website but multiple times the…

Good website but multiple times the checkout processing didn't work, took me a long time to finally work it by going in an incognito tab and trying from scratch.

Great products and your website is easy…

Great products and your website is easy to use.

Shipping Costs Prohibitive

While I appreciate the shipping process from the perspective of a company, the process for the customer is abysmal. The cost of shipping ($349)was almost the cost of the two small side tables, negated any membership discount and the reason was that I was outside the shipping route. This I find odd as Halifax is a main shipping hub. I don't think renewing my membership is worth it simply because of shipping. As well, i don't like having to reword my questions in chat to get the answer I was searching for and receiving relatively canned (AI?) responses. Perhaps the $25 store credit could be applied to my shipping cost!?!

Everything was great and seamless

Perfect experience shopping

Personal touch and service.

Brian was very helpful providing a mock up of what the dining room table would look like with 5 chairs also he was very helpful when placing the order for me.

Their items and furniture are beautiful…

Their items and furniture are beautiful and well made.

I just placed my first order

I just placed my first order with this company and the ordering process was seamless. Can't wait to receive my bed frame! It looks so cute.

It's nice to work with a live person

It's nice to work with a live person. Vicky was very helpful.

Operator was professional and very…

Operator was professional and very helpful. Answered my question in a friendly manner and looked for a solution.

The team was knowledgeable on the…

The team was knowledgeable on the products and helped me decide on the piece that suited my space the best

Sarina Bed from Rove Concepts Failed AGAIN!

This is my second failed attempt ordering Sarina Bed from Rove Concepts. First time all three components of the bed came defective. This time, I had to reorder the headboard and, AGAIN, it came with even worse manufacturing defect than before! Now I am waiting for the THIRD headboard and the frame to arrive at the end of July! And I made my purchase on February 26, 2026, two and a half months ago! So, if the third time around the company will finally manage to deliver a quality product, then there will be the whole FIVE months of waiting and dealing with the customer service again, and again, and again! Now about the shipping company that Rove Concepts partners with. I had a so called "White Glove" delivery and assembly, which is exuberantly expensive. Well, those guys did not have any gloves at all, and I had to ask them to at least wash their hands before handling white fabric furniture, which they barely did with no soap! And it clearly says on the packaging to handle with clean hands or wearing clean gloves. In addition to that, they managed to damage my house in two different places! Now I have to pay to fix it. I also waited for them to show up for seven hours! After I asked Rove Concepts customer service to help with this issue, they told me that they are not responsible for the actions of their own partner! So now I also have to deal with this too! Unbelievable!!! Rove Concepts website also shows many products that are out-of-stock and you can be notified when they are available. But the reality is that the customer service has absolutely no idea when, and even IF they will be available again at all! So you can be waiting for nothing for a very long time! I read many negative reviews about Rove Concepts stating that the quality of their products does not match the pricing and their supposedly premium quality furniture retailer status. Well, I should have listened!

We loved the outdoor furniture style BUT-

We loved the outdoor furniture style; and it was our second order in four years. It came fast - too fast so we did not open it until a few weeks later after our cottage was open except for one box to see if it was okay. The furniture came from two different places, one might have been off the showroom floor or returns. The product had materially changed its foam quality in both firmness and thickness from the first time we ordered it in 2021/22. That was disappointing. We opened one chair and assembled it when received and were satisfied, except for the foam quality change. Then we opened the last chair about a week after everything else had been assembled. Opening the sealed plastic on the cushion we immediately saw a light ink pen mark about two inches long with a stain around it where someone obviously tried to get it off. YEP and they would not even consider the issue, because it had been longer than the set time for a return. Even though we photographed the event. This was after they refused to address the change in quality of the foam on the outdoor furniture. They could have done anything as a courtesy. So I will no longer use this company. They could have fessed up that this was not new furniture or at least a not a new cushion that came out of the plastic. If you are a customer, I do recommend that you follow to the letter of the policy the open and return items. No matter how difficult it is to open 4 outdoor chairs and two lounge sofa/chairs in your house and then repackage it all for the cottage transport. No matter how difficult it is for two older people, one with a disability it is. Consider this in your order. Be sure you factor in what you need to be in compliance with their return policy. Respectfully, Karen and Doug.