SageSure

Fast

Fast, efficient and explained everything perfectly.

They called me back in a timely manner

They called me back in a timely manner. Deanna was extremely helpful and explained the process thoroughly. The adjuster who came out was on time and very friendly. He was also very helpful and explained everything to be expected. I received the money for the claim to do repairs quickly.

L LiUnited States · 1 review · Experienced 2026-07-23 · Posted 2026-07-25

Stay far

Stay far, far, far away from SageSure! They've already replied to my bad review on another site. They do this so other folks reading the review think they care and want to make things right. Trust me, they DO NOT care whatsoever. Filing an insurance claim for hail damage to our roof with SageSure has been horrible. The majority of our neighbors have had their roofs replaced by their insurance companies for the same hail events. SageSure took months to finally get back to us to state that they acknowledge that there is hail damage on our fascia trim, siding, and gutters but somehow not to our roof. Please make this make sense. They stated that we can dispute this, which we've tried to do via our roofing contractor, but he can't seem to get a hold of anyone. SageSure is a prime example of why people hate insurance companies. They just want you to feed them money but don't want you to ever file a claim. Depending on how the rest of our experience goes throughout our dispute, I may update my review(s) to reflect a positive experience or contact the BBB to report my terrible experience. If anyone has had a similar experience, I would reach out to the BBB also. 7/23/2026: My contractor provided photos that clearly show evidence of hail damage. SageSure has stated that they're standing by their determination that there's no hail damage. Only my gutters, siding, and fascia took hail damage. So, it damaged all of that, as well as all of my neighbors roofs but somehow missed our roof that faces up toward the sky at multiple angles. I'll be reporting them to the BBB. As stated above, I would report them if you've been wronged by them.

Cappi DuncanUnited States · 2 reviews · Experienced 2026-07-22 · Posted 2026-07-24

Rip Off

My policy in 2024 was under $2000. In 2025, it went up to mid $3,000. Now the policy was listed at $10,000. then lowered to $7,000, not notice given. I had been required to get a new roof, $26,000, a new fence,$8,ooo and cut back shade trees, $5,000. I am a senior lady 83 years old. I complied but it has made a huge negative input on how I live. I was give a new policy number which I was un aware of and for 2 years could not get any updates online. Last year when My policy went up I had no idea until I saw my new mortgage payment. I called my brokeand he said Sage Sure had been given a 48% rate increase okay in California. I called Sage Sure and while the person was nice, I got no answers or really any caring about my plight. She referred me back to my agent. I have never filed a claim in my life and I advise everyone to stay clear of this rip off company. I will have a new company when Sage Sure expires in Augus.t

Excellent thus far

check the reviews and complaints on the BBB site disregard the A+ rating

the glowing reviews on this site must be fake. Look them up on BBB, while their rating is an A+, which they had to have paid for, just read the reviews and complaints because they are all one star with many saying they would give negative stars. I never had to make a claim, but just the fact, I got my policy renewal in the mail today and my premium was raised over FIVE HUNDRED DOLLARS, from last year, is enough to give this company the boot, and to read how they deny claims, mislead people and take forever to address the claims they do take care of is enough for me, just makes my decision even easier. This company is BAD, do not believe the reviews on this site, they are clearly bogus.

The quick response in regards to my…

The quick response in regards to my claim!

I was not fully understanding the…

I was not fully understanding the process for this claim however, when I talked with Paul Putnam he explained it so I could understand. Emails were also sent as follow-ups to conversations.

It took a little while to get the ball…

It took a little while to get the ball rolling. After all was said and done it was a fine experience

My adjuster was very efficient…

My Claim adjuster was very efficient and very friendly, he helped me with mitigation , and with finding a place to stay while repairs were being made ! Hands Down to Clint ! Excellent!

Great response to a insurance claim

Great response to a insurance claim When we needed help

Refusal to Cancel Policy

This company started a policy on the basis of a mortgage company's erroneous belief that the property was uninsured. Once the mortgage company realized their error, they canceled the policy. However, according to SageSure they never received that cancellation nor the one from Allstate which the homeowner's insurance actually was. SageSure continued to take premiums for the next two years. The homeowner never signed an application nor believed that any SageSure policy was in effect. They refuse to acknowledge that they received cancellations, although both Mr. Cooper and Allstate have provided proof of cancellation from over two years ago. They claim they would have had to pay if there had been an issue. Doubtful as the homeowner had no idea the policy existed. Nor did Mr. Cooper or Allstate.

KimUnited States · 2 reviews · Experienced 2026-05-04 · Posted 2026-06-19

Simple Claim turned Nightmare

Filing a simple hail damage claim has been an absolute nightmare with SageSure. Here's why: In January of this year, I switched from SageSure to Farmers. In May of this year ('26), I listed my home for sale and, during the listing process, learned that my roof had hail damage. Having never filed an insurance claim before, I mistakenly filed the claim with my current insurer, Farmers. Within two days, they inspected my roof and found clear signs of hail damage to both the roof and gutter downspouts. The inspector told me to expect payment within a few hours. Later that day, however, he called back to explain that there had not been a hailstorm in my area since May 2025, which meant the damage occurred while SageSure insured my home. He advised me to file the claim with SageSure instead. That's when the nightmare began. After filing my claim with SageSure, I noticed their online claim tracker never updated, so I had no idea where my claim stood. My adjuster, Ashley T., called several days later, and I missed her call by only a few seconds. I returned her call within 30 seconds, but it went straight to voicemail. I called several more times that day and continued calling almost daily for nearly a week. Every call went directly to voicemail. I eventually contacted SageSure's main customer service line to explain that I couldn't reach my adjuster because her calls appeared to be forwarded directly to voicemail. Within minutes, Ashley called me back and said she would send an inspector. It took more than two additional weeks before an inspector finally came to my home. During that time, I made several more attempts to contact Ashley. Her phone eventually stopped going directly to voicemail, but she still never answered or returned my calls. After the SageSure inspection, I waited nearly two more weeks for underwriting to review the report. My claim was ultimately denied. SageSure stated there were "no signs of hail damage" to my roof or gutters and concluded that the condition of the roof was simply normal wear and tear. That made no sense. By that point, I had already received documented evidence of hail damage from an independent roofing company and from Farmers. To be certain, I contacted a second roofing company. They came out within two hours, performed a thorough inspection, photographed the damage, and provided an estimate. They believed the damage appeared newer and suggested I file another claim with Farmers in case additional hail had occurred after their first inspection. The second Farmers inspector also found significant hail damage. He told me there was absolutely no question the damage was caused by hail and warned that if the roof wasn't replaced, it would continue to deteriorate and could eventually cause water damage inside my home. However, after researching weather records, he reached the same conclusion as the first inspector: there had been no hail in my area since May 2025. Because of that, Farmers correctly denied the claim since they weren't my insurer when the damage occurred. So now I have: * Two independent roofing companies documenting hail damage. * Two separate Farmers inspections confirming significant hail damage. * Weather records confirming the last hail event occurred while my home was insured by SageSure. And now I'm forced to start over by appealing SageSure's denial. This is a simple hail damage claim, not a total-loss house fire. Farmers handled two claims from filing to inspection and complete reports in a combined four days. SageSure took a month to communicate, delayed the inspection, and ultimately denied a claim now confirmed by four separate, reputable evaluations. It's difficult to understand how four independent inspections all found clear hail damage while SageSure found none. At this point, all four sources agree the damage occurred during the period my home was insured by SageSure. The SageSure inspector was either inexperienced or incompetent. Based on my experience, I cannot recommend SageSure. My new home builder is recommending them, but I will be using Farmers.

Great staff and customer service the…

Great staff and customer service the claim process was very good

Very efficient and professional service

Staff is awesome as is customer service

Our recent claim was handled timely &…

Our recent claim was handled timely & with professionalism through out the whole process. It was an unfortunate accident but everyone involved made the experience pleasant & easy.

Michelle was the best

Michelle was the best, she really did a great job, she knew her job very well

Quick and accurate

professionalism

professionalism, detailed explanations of the process and each step of the process. With Kindness and helpfulness. Impressed with all I had contact with.