SageSure

Caroline CroweUnited States · 3 reviews · Experienced 2026-06-07 · Posted 2026-06-07

Over one year and our homeowners claim is still pending

Our insurance claim has not been settled in over one year and our house is in complete disrepair. Living like this should be illegal. They do not answer alls or emails and consistently avoid us to prolong the settlement. I will have to file a complaint with the state to hopefully get somewhere.

The inspector and Analyst were very helpful

The inspector and Analyst were very helpful and explained all portions of the claim. I was pleased with the results.

Thankful!

The people at SageSure were very understanding and provided a great service. We used multiple ways to communicate (text, emails and phone calls). The process was handled promptly.

The professionalism

Stay Away or Run Away From Sagesure

I am submitting this review regarding SageSure's repeated failure to deliver my homeowner's insurance cancellation refund despite multiple assurances that payment was issued. I cancelled my homeowner's insurance policy with SageSure in March 2026 and was informed that I was entitled to a refund of the unused premium. According to SageSure, the initial refund check was mailed in either March or April. However, I never received that check. After reporting the missing payment, I was advised that a stop payment would be placed on the original check and that a replacement check would be issued. Despite this, I never received the original check, and there is no explanation as to why it failed to arrive. I later contacted SageSure again and was informed that a new refund check had been disbursed on May 5, 2026. I was instructed to allow 7–10 business days for delivery. As of May 29, 2026, more than three weeks have passed, and I still have not received the replacement check. This situation is unacceptable. I have made multiple efforts to resolve this matter directly with SageSure, yet I remain without my refund months after cancelling my policy. The repeated delays, lack of accountability, and failure to ensure delivery of my funds have caused significant frustration and inconvenience. I am also concerned that this issue may reflect a broader pattern of conduct. In researching this matter, I found numerous public complaints from other consumers reporting delays, missing refund checks, repeated reissuances, and difficulties obtaining funds owed to them after policy cancellations. The similarities between those complaints and my own experience are troubling. Given the number of consumers reporting comparable issues, I respectfully request that this matter be reviewed not only as an individual complaint but also to determine whether there are systemic deficiencies in SageSure's refund processing and payment delivery practices. To further resolve this matter, I requested that SageSure reissue the refund through an alternative payment method, such as ACH/direct deposit, or send the replacement check through a secure and traceable delivery service such as UPS or FedEx. These requests were denied. I was informed that SageSure would not issue the refund via ACH and would not use UPS, FedEx, or any other trackable delivery method. As a result, SageSure insists on continuing to send refund checks through regular mail despite the fact that two separate checks have allegedly been mailed and neither has been received. This refusal to utilize reasonable and secure alternatives has unnecessarily prolonged the issue and raises serious concerns about SageSure's commitment to ensuring that policyholders receive funds that are rightfully owed to them.

Our claim was handled promptly and very…

Our claim was handled promptly and very professionally. Our adjuster was very nice to deal with and made it very clear in what we had to do in order to process the items that were needed to repair our home.

Being well informed.

you are better off with Allstate

I have had SageSure Insurance for almost 6 years now, and have never made a claim. We had several bad storm come through and my roof is leaking and leaving brown spots on the ceiling. My claim got denied, they said my deductible is higher than the payout, so denied. We keep getting rain storms, and not only is the water still coming in and making things worse, the agent advised me to put a tarp on the roof to avoid further damage. Are you kidding me???? My husband and son had to get on the roof to tarp it. Not only is my husband a disabled veteran, he recently had back surgery, and he had to get on the roof to tarp it! He said the roof feels like it's soft in some areas and he is scared he will fall thru! I am absolutely disgusted with this! Not only am I a loyal customer, but I am also a Mortgage Broker who has binded insurance policies for almost all my clients with SageSure. That will no longer be the case! My other property is covered with Allstate, and I didn't have these kind of issues with them! You are better off with Allstate!

Sagesure made sure to process the claim…

Sagesure made sure to process the claim quickly and made each step easy

Debbie HofferthUnited States · 1 review · Experienced 2025-11-11 · Posted 2026-05-19

I had roof damage from a hail storm

I had roof damage from a hail storm. I had a roofing company evaluate my roof, and their evaluation and photos showed hail damage. I then asked a second engineering roofing contractor to look at my roof. They also found hail damage. I made a claim with Sage Sure including photos and Sage Sure rejected the claim. They asked me to get another evaluation of my roof. I did what they asked and submitted another roofing contractor's evaluation of my roof with photos, which also showed hail damage. They rejected that claim. My contractor requested that Sage Sure send an engineer to my home, and their "independent" engineer said there was no damage. I had 3 independent roofing contractors look at my roof and all noted hail damage. The Sage Sure engineer was the only one who said there was no damage. I made sure to get evaluations of my roof by legitimate roofing companies that have had long-standing businesses in my area. These evaluations were not made by guys in trucks driving around my neighborhood. If I didn't have a mortgage on my home, I would not be spending money on worthless ins and would pay myself to have a home repair savings account. *** Edited to now add that I appreciate that someone from Sage Sure responded to my negative review right away. They also left me a vm message and a phone number to call them back. I have called back 3 times now, left a message each time and still no response. Their initial response to my review was on May 20. It is now May 27, so it's been over a week with no response to my 3 vm messages. So not sure if they posted their response just to make it look like they are interested in what I had to say, but actually don't care to follow up, or wanted to give the impression that they care about a negative review by a customer. After their multiple rejections of the claim to my roof, I let it go. What I'm posting now has all been prompted by their response to my review.

That was easy

Your team made the entire process very easy. Everyone was very helpful.

This company was very responsive to my…

This company was very responsive to my concerns and professionally handled my claim. The current process is not complete but I am very confident in the outcome.

Unexpectedly Simple!

The whole claims process beginning to end was easy and professionally handled.

Christian HernandezUnited States · 1 review · Experienced 2026-05-01 · Posted 2026-05-12

This is a trash company

This is a trash company. They make you get the police report. It is virtually impossible to get in contact with the adjuster.

The representative was great to deal…

The representative was great to deal with. Explained each step and what I should do . The adjuster came and found an area in question . They claim this area was the cause of the leak and was the last roof installers workmanship ( 20 years ago ) . The roofer replaced entire roof and disagrees with the adjuster . This area was no where near the wind blown damage . So I am waiting on the rep to review this claim and get back to me

Promt efficient payment

Excellent company to deal with.

The insurance adjuster has been very

The insurance adjuster has been very, very helpful in processing our claim without creating a headache for us.

They came through for me when my roof…

They came through for me when my roof was damaged from an ice storm.

First time Claim

My Insurance Adjuster Brianna Brewer was outstanding in assisting me with my claim. I had Never filed a claim before and her communication & follow up was Outstanding. She explained each step in the process & provided companies to remediate our situation.