Welcoming and professional
Ron was great. Friendly greeter and very helpful in explaining how everything works. Took the time to explain the benefits of using the app.
About SelfStorage.com
Data updated- Website
- www.selfstorage.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 95% (19/20)
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Is SelfStorage.com legit?
SelfStorage.com (www.selfstorage.com) has a 4.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home Services and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
It was very nice to call and speak with…
It was very nice to call and speak with human beings over the phone and in person. The in person customer service was spectacular, very helpful, and answered every question. I am very pleased.
Coming back home!
The lady who answered my questions was very helpful! I'm finally back home.
The person that helped us was amazing!
The person that helped us was amazing! He made it fast & simple! I even told him he was very good at his job!!!
I was told I would be able to move in the…
I was told I could move it in the morning after my reservations was done the day before. When morning came I was unable to move in or reach out to someone about the matter. So I booked a storage unit for more but more convenient for my needs. Less costly is always best getting things done in a timely manner.
Reply from SelfStorage.com2026-08-03
Thank you for your feedback. We would like to learn more about your experience and to see if there is anything we can do to assist, so one of our agents will be reaching out to you shortly. We look forward to chatting with you and seeing how we can make things right!
大卫在罗克福德的地方非常……
罗克福德的大卫非常有风度。 他向我解释了乱七八糟的费用，对我找到适合我需求的单位非常有帮助。 他听了我讲述从外州搬进来的痛苦故事。 非常友好而且脚踏实地。 应该有人提拔他♥️，他拥有出色的人际交往能力，并且表现出真诚的善良。
好的
方便、高效、及时。
当我预订的时候我很好…
当我向 Oscar 预订单元时，我感觉很好，但当实际设施通知我并想要催促我立即付款时，我直到 15 号才想付款，因为我的搬家公司要到 8 月 19 日才搬家，如果我现在付款，我的月份现在就开始了，我不会为未使用的单元付费，所以我取消了并选择了另一个存储设施。
存储管理员没有打电话
存储经理没有打电话。我必须联系他们。然后声称该单位永远不可用。
Reply from SelfStorage.com2026-08-02
Thank you for your feedback. We understand that it was a challenging experience to have. One of our agents will be getting in touch with you to figure out where we went wrong, and how we can improve. We look forward to chatting with you to see how we can make things right.
他们做到了无缝。
位置在 105 到 2854 之间
位置在 105 到 2854 之间。很容易联系办公室人员寻求帮助。
不适用 无标题。
我在预订存储方面的经验非常好。
苏克！
没有信息，什么也没有。他们不接电话，没有代码就无法到达办公室，我没有 MF 代码！这个地方萨克斯！
Reply from SelfStorage.com2026-08-01
Thank you for your feedback. We understand that it was a challenging experience to have. One of our agents will be getting in touch with you to figure out where we went wrong, and how we can improve. We look forward to chatting with you to see how we can make things right.
强烈推荐！
提供帮助的绅士非常有礼貌而且非常乐于助人。 他还给了我一个优惠，比我希望的要好得多，还有一个我最初想要的更大的存储单元！ 强烈推荐！！
提供的门禁密码无效
提供的门禁密码无效。会被锁在门外的。发布的电话号码无人接听。幸运的是，短信开放有效。
Reply from SelfStorage.com2026-08-01
Thank you for your feedback. We understand that it was a challenging experience to have. One of our agents will be getting in touch with you to figure out where we went wrong, and how we can improve. We look forward to chatting with you to see how we can make things right.
很棒的客户服务
客户服务非常好。
客户服务非常好。马里奥（Mario）能够帮助我在一个绝佳的位置找到合适的存储空间，并提供非常好的促销和价格，他努力保留了位置。在我与其他公司打交道度过了一个非常粗鲁的早晨之后，他以非常有礼貌的方式回答了我所有的问题。 （pecten rd S.J 的公共仓库） 谢谢马里奥:)
与绝大多数人相反……
与绝大多数现代公司无法联系到人工的情况相反，两位不同的代表联系了我，他们能够回答我的问题并协助我完成两次预订。
前台服务员非常乐于助人
前台服务员非常乐于助人！大厅距离关门时间还有 2 分钟，她仍然帮助了我。储藏室很干净
唯一的想法是不确定……
唯一的想法是不确定 3 个月后是否会兑现相同的价格