Shinjiru Offshore Hosting

Hello M, Thank you for your feedback. We would like to address your concerns directly and clarify the facts regarding your account. Shinjiru has provided offshore hosting services for over 25 years, and we take our commitment to our clients very seriously. We would like to clarify the following points regarding your account: We can confirm that your full refund request of $38.00 has been processed in its entirety. Your hosting service and domain registration were handled as separate order items in our billing system, which resulted in two individual refund transactions that have now been fully completed. We sincerely apologize for any confusion caused by a clerical error in our previous communication regarding the payment channel (PayPal). We have verified your account records and can confirm that you paid via credit card; consequently, all funds were returned directly to that original credit card. The mention of PayPal in our previous automated message was an error, but it did not impact the destination of your funds. Regarding the delay in your domain transfer, please be informed that our team attempted to reach you to request valid owner details required to proceed with the transfer, as the information initially provided was incomplete (listed as "N/A"). As we could not move forward without this mandatory information, the transfer could not be initiated until the necessary details were supplied by you. You can reply to the ticket to request official merchant gateway receipts and transaction logs to your support ticket (Ticket#89021438) for your records. We value your business and hope this clarifies that your funds have been handled securely and correctly. Shinjiru.COM

Hello BCNSFW, We’re sorry to hear about the difficulties you’ve been experiencing—this definitely isn’t the experience we want for you. Two-Factor Authentication (2FA) is a mandatory security measure applied to all accounts to protect sensitive information and prevent unauthorized access. While it may feel strict at times, it plays a critical role in keeping your account and billing details secure. Nonetheless, we understand how frustrating login issues can be, especially when accessing your account across multiple devices. Our billing team has already reached out via email with a solution to help you regain access quickly. Could you please check your inbox (and spam/junk folder just in case) and respond to their message? Once we receive your reply, we’ll take immediate steps to assist you. We’re here to make this as smooth as possible and appreciate your cooperation in completing the quick verification so we can get you back into your account without further delay. Looking forward to resolving this for you soon. Shinjiru.COM

Hello aalisha, We take allegations of this nature with the utmost seriousness. However, the statements made in your review are inaccurate and misrepresent the actions taken in this case. At the time of your report, the information provided did not include sufficient verifiable evidence to justify immediate enforcement action under our compliance procedures. While you indicated that reports had been submitted to Cloudflare and the National Center for Missing & Exploited Children (NCMEC), we did not receive any formal notification, verification, or direct request from these authorities instructing us to suspend the domain. As an ICANN-accredited registrar, we do not host the website’s content and do not have direct access to materials on any domain. Any action taken must follow established legal and regulatory processes, and requires validated evidence or official confirmation from the appropriate authorities. We categorically reject the claim that we support or facilitate illegal or harmful content. Our organization strictly adheres to all applicable laws, compliance standards, and abuse handling procedures. Once sufficient and actionable information became available, appropriate steps were taken in accordance with our policies. The domain has since been taken offline to assist with ongoing investigations. We remain committed to cooperating with relevant authorities and handling all abuse reports responsibly and in good faith. Shinjiru.COM

Hello Daveheee, Thank you for your continued support and for sharing your feedback—we truly appreciate it. We would like to clarify that we have transitioned away from Skype as a support channel following Microsoft’s decision to officially retire Skype services (effective May 2025). As part of this transition, we have moved our live support to our dedicated LiveChat platform on our website to ensure a more consistent and efficient support experience. To avoid any confusion, we would also like to highlight that we have not migrated to Microsoft Teams for live chat support, and it is not a channel we currently use for customer communication. For prompt assistance, we kindly encourage you to reach out to us via LiveChat here: https://tinyurl.com/ShinjiruLiveChat We remain committed to providing timely and reliable support, and your feedback helps us continue improving our services. Thank you again for being with us. Shinjiru.COM

Dear James Kelly, We completely understand your frustration regarding the suspension of your service. However, we need to clarify the facts surrounding this situation. Your hosting plan was flagged and suspended because it was listed on Spamhaus. Such an alert is a severe violation of our Acceptable Use Policy. Spamhaus is an organization that monitors and flags various kinds of abuse activities, and as a responsible hosting provider, we are obligated to act on their alerts to maintain the integrity of our network. It is important to understand that Spamhaus is not solely focused on email or spam. In this specific case, Spamhaus listed the domain names attached to your dedicated IP address (not a shared IP) for "abusive activity galore," which is inclusive of pharma, spam, phish, and fraud domains. Due to the severity of these violations, which resulted in the blacklisting of our entire IP range, we had to implement a permanent suspension of the affected service to prevent further abusive or harmful activities within our network. This action is in strict accordance with our Acceptable Use Policy. While we value all customer feedback, it is unfair to leave a negative review for a situation that originated from your own service. The responsibility for the abusive activity on that dedicated IP falls entirely on you, and we are simply enforcing the mandatory network policies required of us. Shinjiru.COM

Hi Esther, Your review paints a misleading picture of the situation. Let’s be clear: "Offshore hosting" does not mean immunity from global domain registry regulations. We offer DMCA-ignored hosting, which protects your data privacy and copyright disputes. However, no hosting provider/registrar can prevent a Domain Registry or legal authority from suspending a domain that breaches their terms of use. We protect your privacy, but we cannot protect you from your breach of regulatory compliance. Shinjiru.Com

Hi Frank, Your review paints a misleading picture of the situation. We explicitly provided you with proof and evidence regarding the reason for your suspension, which you have chosen to ignore in this public statement. Let’s be clear: "Offshore hosting" does not mean immunity from global domain registry regulations. Your claim that you were simply selling "dermal fillers" is just a mask to downplay the issue. Based on the evidence provided by the authorities, your website was flagged for promoting and selling prescription-only products, which strictly requires a valid license. This violation triggered a flag from LegitScript, the regulatory authority for online pharmacies. When a Domain Registry receives a LegitScript report regarding unlicensed prescription sales, they mandate the suspension. This is a universal rule for all registrars; it is not a policy specific to Shinjiru. We offer DMCA-ignored hosting, which protects your data privacy and copyright disputes. However, no hosting provider/registrar can prevent a Domain Registry or legal authority from suspending a domain that is selling regulated substances without a license. We protect your privacy, but we cannot protect you from your breach of regulatory compliance. Shinjiru.Com