About SiteGround
Data updated- Website
- www.siteground.com
- Category
- Electronics & Technology
- Location
- United States · Alexandria, VA
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 88% (7/8)
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Is SiteGround legit?
SiteGround (www.siteground.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
What people say
Ruslan is a pleasure to work with.
Helped find a solution to our issue
Excellent service as always
蒂霍米尔的大力支持
蒂霍米尔的大力支持。他很快发现了问题，清楚地解释了原因，更新了我们的 IP 允许列表，并确认一切正常。整个会议非常专业、知识渊博、高效。谢谢你！
与聊天专家的经验......
与聊天专家的体验非常好，但是，我希望能够通过电话与某人交谈。当我第一次获得这项服务时，似乎电话支持很容易获得，但今天的经验证明并非如此。如果有语音消息选项可能会更好。把这些对话打出来太麻烦了。
Reply from SiteGround2026-07-31
Hello Kasra, Thank you for taking the time to share your experience. We're glad to hear that your interaction with our support specialist was a positive one. We also understand your preference for speaking with someone over the phone, and we appreciate you sharing that perspective. We'd like to clarify that phone support remains available for SiteGround customers. We'd also like to provide some context on how support requests are routed. When a customer requests assistance through the Help Center, the request is directed to the support channel best suited to provide assistance based on the nature of the inquiry, the current availability of our support channels, and other relevant factors. This approach is designed to connect customers with the team and communication channel that can resolve their request as efficiently and effectively as possible. Depending on the request, this may be live chat, phone, or a support ticket. We also appreciate your suggestion about offering a voice messaging option and will make sure it is shared with our team as we continue looking for ways to improve the support experience. We hope this additional information helps clarify the situation, and we appreciate you taking the time to share your feedback. Kind regards, The SiteGround Team
响应速度非常快
响应非常快，我们的代表没有告诉我如何进行更改，而是为我们处理了这件事。我们聊天，他处理，我们就完成了。 5分钟。很棒的服务。比打电话还快。
行动迅速高效
即使你需要坚持让他们的人工智能自动回答通过人工回答，但一旦有人处理这个问题，反应时间就非常短而且高效。从一开始就更直接的人类反应将非常感激。
Ervin is amazing took time and was a…
Ervin is amazing took time and was a pleasure
accommodating support
they are expert on there jobs and solve…
they are expert on there jobs and solve the problems as soon as possible
Helpful Attitude
Excellent support experience! Zhuliieta was very patient, polite and professional throughout the conversation. She listened carefully, explained the issue clearly and escalated it to the senior technical team when needed. I really appreciate her effort and helpful attitude.
★★★★★ Outstanding technical expertise…
★★★★★ Outstanding technical expertise and persistence Stefan provided some of the best technical support I've experienced. We were dealing with a very difficult malware issue that initially appeared impossible to reproduce. Multiple scans came back clean, and it would have been easy to conclude there was nothing wrong. Instead, Stefan continued investigating until he found the actual root cause. He analyzed server logs, recreated the issue by simulating the affected browser environment, identified a conditionally loaded Base64-encoded malicious script hidden inside a modified WordPress plugin, and traced the compromise back to successful administrator logins from a specific IP address. He also answered my follow-up forensic questions in detail, explaining exactly how the compromise occurred, what actions were taken, and what remediation steps were necessary. Thanks to his persistence, professionalism, and methodical troubleshooting, we were able to remove the malware, secure the site, rotate credentials, and confidently move forward knowing the problem had been properly identified instead of simply patched over. Stefan went well beyond what I expected from technical support. He didn't just resolve the immediate issue—he helped me understand it. I'm extremely grateful for his expertise and highly recommend him.
best customer service I have received…
best customer service I have received online
Always supportive
Always supportive Thank you
I was having email issues and it turned…
I was having email issues and it turned out it was my issue which the tech person patiently helped me identify.
Fixed issue promptly,
Thank you SiteGround for your security…
Thank you SiteGround for your security support!
She was excillent very nice service
She was excillent very nice service. problem resolved. Great job