SmartBuyGlasses (www.smartbuyglasses.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I couldn’t be happier with my new designer glasses. The prescription is perfect—everything is crisp and easy on the eyes right away. I added all the lens upgrades, and they work beautifully together. You can really tell the care and attention that went into getting everything just right. Great experience all around.
I am very happy with my order. I would have given 5 stars but for the fact that it took a long time for delivery.
I order 2 of the same frames I wanted but there was only one left. Staff was quick to let me know that my order wasn’t going to include 2 frames. They gave other suggestions that might of worked with similar size. However, I still order the one left that I wanted. But it was nice to see that they tried to supply me with something that might of work even though I didn’t order but the one. Thanks!
Good afternoon. Please tell me, are you feeling okay after I was cheated out of my money? I returned the item to you, and you confirmed on multiple occasions that you had received and inspected it, yet you’re still waiting for the funds to be processed! You lied to me about some verification process that would take 5 to 9 days, after which I would receive my money, but you didn’t keep your promises! I’m very angry with you because more than 5 months have passed, and you still refuse to refund my money and ignore my emails! You only respond when I write a review on Trustpilot—that’s the only time you react! I won’t let this slide, and I’m asking you to refund my money for the merchandise I returned to you! How can such a large online store like yours afford to cheat me out of my money?
Hello Viktoriia, Thank you for your feedback and I understand that you haven't received your refund yet. I’d be happy to assist you further. Could you please provide your order details so I can look into this and follow up with you via email? I look forward to your response. Sincerely, Katherine
Quick, reliable service. Exactly what I expected.
Worst experience I’ve ever gone through in my life. My package never got to me and after getting in contact with customer service they never follow up with anything they say they’re going to do. It’s been months since this has all started and still continues to go. I’ve done everything they’ve asked me to do and feel as if I’m being taken advantage of. I was just asking for some help but feel as if I’ve wasted my time and have been treated poorly as someone who was just trying to get some help with their package. Never getting near this company again and definitely will not recommend to anyone moving forward.
Hi Michael, Thank you for sharing your feedback. I understand there are concerns regarding your order. Once an order is dispatched, it is in the courier’s care and no longer directly within my control. I’ll still assist with a follow-up and reach out to the courier to request an update on the current status. To review this further, I’ll send a private email so we can go over the details and work toward a quick resolution. To move forward, could you provide your order ID or the email address used when the order was placed? I hope to hear from you soon. Best regards, Elveen
This was one of the worst online shopping experiences I’ve ever had. Everything about SmartBuy felt misleading and unprofessional. Shipping was extremely slow with almost no updates, and in the end, I never even received my sunglasses. Customer service was absolutely terrible. They ignore messages and never reply back. I contacted Hannah from the manager department and Samy multiple times, but nothing was resolved. They kept making promises saying they would fix the problem, but that never happened. After that, they completely ghosted me. They also never replied to my emails, which forced me to try contacting their manager service just to get any response — and even that didn’t help. To make things worse, they canceled my order, claiming the item was unavailable because it was discounted. However, the same item was still in stock on their website at a much higher price. Instead of honoring my order, they tried to push a discount on their own brand. Overall, this felt dishonest, frustrating, and like a complete waste of time and money. I would strongly recommend avoiding SmartBuy
Hi Joe, Thanks for sharing your feedback. I’m sorry to hear about your experience, and I understand how frustrating this must've been, especially with the lack of updates and support. We strive to provide a smooth shopping experience with a wide selection of products at competitive prices, and we appreciate the opportunity to make things right. I'd like to look into this further and help sort it out. Could you please share your order details, either your Order ID or the email address used, so I can personally review your case and help sort it out? Sincerely, Nicole
I was provided an accurate time for my eyeglasses to be ready and delivered. Any questions I had was answered instantly. The prices weren't through the roof. The quality of the product was excellent. My only gripe is that the tints on my eyeglasses are darker than I thought it would be.
Beautiful sunglasses and they came quickly!
Can see now geat service
This was my first time ordering online for frames. I am very happy with the variety of frames you have and the prices were reasonable. I opted for a normal delivery since I had time and it saved me some money. I did a lot of research on this type of frames (Asian Fit) and I think I did pretty well! The frames were awesome and I am truly satisfied with the quality.
Utter rubbish - not sure they are not fake, quality is poor. Came from Hong Kong, not clear on website and paid for faster delivery which can never be faster as you assume it's UK site. Mostly my poor checking responsibility but video shows quality (search my facebook) - buyers beware
Hello Nick, Thanks for your feedback. I see that the item didn't meet your expectations. We've got a 100-day return policy that allows you to return the item to us in its original condition. To learn more about our return policies, visit our website at https://www.smartbuyglasses.co.uk/returns I'd like to assure you that we don't sell counterfeits and I'm glad to confirm that our products are 100% authentic as we source them through an authorized supplier of the brand or directly from the brand. You may check the information at https://www.smartbuyglasses.co.uk/p/authenticity/ I appreciate you sharing that you’ve posted the video of the product on your social media. Since we don’t have access to social media platforms at work, could you please send the video directly to us instead? Kindly include your order number or the email we can use to reach you, so we can look into this and assist you as quickly as possible. Thank you so much! Sincerely, Ellen
Fast service. Glasses always correct.
I liked being able to find the frames I was looking for, and to measure my progressive lenses online. I had a difficult time with tracking and it took a long time to get my completed glasses. I would look at ways to make that part of the experience better.
I was concerned about ordering glasses on line but your salesperson was responsive to my questions and knowing I could return if not satisfied was a great help. The price was unbeatable and the prescription is perfect. I would highly reccomend.
I love my new glasses, the style of these glasses are amazing.
My bf loves them and they look so good on him
the order process was simple and straight forward.
201 reviews matching