SmartBuyGlasses (www.smartbuyglasses.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I was very pleased with the frames that I ordered.They were the exact frames that I wanted, and the quality of them was great. I also appreciated you sending the frames to another location for me; and the quick time frame that they were delivered. I will certainly order frames from you at another time!
Good customer support. Great prices. Also, pretty fast delivery from another part of the world.
Aquí tienes tu review en inglés, manteniendo un tono natural y positivo 😊: The wait time can be a bit long since they need to source the frame first and then manufacture the lenses. However, the shipping is super fast once everything is ready. I love the glasses so much and I see so well that, honestly, the wait didn’t bother me at all. What I love the most is how clearly I can see.
Very nice glasses
So I gave them a negative review. Mostly about delivery dates and communication re same . Since then I have been aggressively bombarded with E-Mails asking me to change my review. Offering various financial incentives. Have screen shots of all communication. I will not change my review. I’m wondering how many people have changed their review of this company based on enticing offers to do so and if this is allowed by trust pilot how can we trust “Trust Pilot”
Hello Ann, Thanks for sharing this—I’m really sorry to hear about your experience. I completely understand how frustrating that must feel, especially when it comes to communication and follow-ups after leaving a review. This definitely isn’t the kind of experience we want for our customers, and I’d really like to look into what happened here. Could you please share your order details (such as your order number or the email used for the purchase)? That way, I can review everything and address this properly. Appreciate you bringing this to our attention, and I’ll do my best to help get this sorted for you. Sincerely, Hannah
Easy, fast communication.
I give 5 stars.. Very reasonable price but very quality... Delivery service is very quickly.. Tq again..
I’ve ordered multiple pairs from SmartBuyGlasses and have had consistently great experiences. There’s a huge range of styles, prices are very reasonable, and shipping is always quick. Highly recommend.
The customer service was great, I got the delivery pretty quick
The frame I ordered looks beautiful on and I have received so many compliments on them. They arrived fast and packaged great.
The customer service is great, maybe the best I have ever experienced. always fast, polite and very helpful.
Hello Javier, Thank you for taking the time to share your feedback with us. I understand your concern regarding our automated emails. Your satisfaction is very important to us, and we'd love the opportunity to make things right. To better assist you, I’ll email you privately shortly. Kind regards, Caztille
The best online glasses shop. More accurate than offline store.
GLASSES are nice fits great no damages > Thanks
reliable and fast as usual high quality at low price very satisfied, again
I had a very disappointing experience with SmartBuyGlasses 4.2.2026. I ordered a specific pair of frames that were listed as available for purchase. After placing my order and waiting for delivery, I never received the item. When I contacted customer service to inquire, I was told that someone would follow up after researching the issue. Instead of a resolution, I received an email the next day stating that the frames I originally ordered were no longer in stock—despite the fact that they were available when I purchased them. I was then offered three alternative options that looked nothing like the frames I selected. Since then, I have been unable to get in touch with a real person. The only support available is an automated chat system that repeatedly says someone will call within a few hours, but no one ever follows up. This experience has been extremely frustrating: My order was not fulfilled as promised I was not notified of the stock issue until after I followed up The replacement options were not comparable Customer service has been essentially unreachable I would strongly caution others before ordering. Based on my experience, I cannot recommend this company.
Hi Chris, Thank you for your feedback. I’m sorry to hear that you’re concerned about your purchase. I understand how this can be disappointing, and I’m here to help make things right. At SmartBuyGlasses, we aim to provide the best possible experience for our customers. We truly value your feedback and will be reaching out shortly to resolve this for you. Sincerely, Katherine -Update- Hello Chris, I've sent you an important email about this order. Please check your spam / junk emails if you can't find it in your inbox. I hope to hear from you soon! Sincerely, Ellen
Dear Trustpilot Team, I am writing to complain about the shop smartbuyglasses.co.uk. My order was placed on 3 October 2025 and, according to the tracking information, the returned goods were delivered to your warehouse on 17 October 2025. According to your return policy, refunds are usually processed within 5 to 14 days of receiving the return. However, as of today, 5 November 2025, I have not yet received a refund or any information about the status of my refund. THE SHOP HAS CONFIRMED THAT IT WILL REFUND THE MONEY, BUT SO FAR NOTHING HAS HAPPENED, WHICH IS TERRIBLE! Could you please confirm when I can expect the refund? I would be very grateful for a prompt response and your help in resolving this matter. Thank you in advance for your help. Meine Bestellnummer DE0799519722G
Hello Maksym, I understand that you haven't received your refund yet. I will send you an email shortly to assist you with your concern. Best Regards, Katherine
Great frames, excellent results. Very pleased.
timely, good quality, but it would be nice if the phototropic tarnishing would last longer. In general it fades after two years. I think, that this might be a valuable input for your labs. kind regards, Eric
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