Smart Self Storage (www.smartselfstorage.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
Lori was very accommodating and professional
Thank you so much for taking the time to leave us a review. We are proud of the service we provide and it's always great to hear that it was enjoyed by our customers.
Thank you so much for taking the time to leave us a review. We are proud of the service we provide and it's always great to hear that it was enjoyed by our customers.
I had another storage space and company on hold, unfortunately I found out that there were a lot of theft happening at the facility. I called Lakewood Storage and Christian answered all my questions and more. He was kind and courteous. I felt my things were in a safe place and area. I appreciate and would like to Thank Christian, for all his patience and kindness during my transition.
Thank you so much for taking the time to leave us a review. We are proud of the service we provide and it's always great to hear that it was enjoyed by our customers.
Great and easy! The management was so nice and very informative regarding the facility. Very nice and clean units!
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far. If we can help with anything, please do not hesitate to contact us directly.
Friendly, conscientious service and great pricing.
We appreciate your business and the time you took to express your opinions. We look forward to providing you with quality storage solutions in the future.
Clean facility and the price for the space is affordable
Thank you so much for taking the time to leave us a review. We are proud of the service we provide and it's always great to hear that it was enjoyed by our customers.
The representative had great customer service.
Thank you for the 5 star review! We're always happy to help with your storage needs.
Sandy is the absolute best. She's always so helpful when I have questions issues.
Your kind words mean a lot! We are so grateful for your business. Wishing you a great week ahead! Thanks so much!
Great people....ask for TOM!!!! clean, easy access, convenient.....and I shopped then all in that ares and they are the least expensive! Win Win!!!
Thank you for taking the time to review us! We are glad everything was handled professionally for you. Customer service is a high priority and we appreciate your business.
The lady at the front desk is very nice. She made sure I knew the rules, guidelines, and how to open the storage door. She's always pleasant.
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far. If we can help with anything, please do not hesitate to contact us directly.
Very clean space and awesome staff that work there
Thank you for your excellent review. We strive to give each customer the best possible self storage experience. We value our customers and providing excellent service is our priority.
great staff and simple process. Quick in and out. Absolutely met my expectations.
Thank you for your kind words. We strive to give each customer the best possible self storage experience. If you decide to refer a friend to us that needs storage, we will do our best to give them the same professional experience you received.
We greatly appreciate all of the feedback you have shared. We are thrilled that you've enjoyed a positive storage experience at our facility. Thank you for the detailed review and your business!
After multiple encounters with different employees for a while, I can truly say this is one of the best personal facility that I have done business with. The facilities are clean, customer service is excellent, and the units are nice.
Your kind words mean a lot! We are so grateful for your business. Wishing you a great week ahead! Thanks so much!
I recently acquired a unit at Lakewood Self Storage. The check in was good the guy who I signed up with did fine. I have to visit the unit pretty often. Out of 3 visits in 2 weeks all of the parking spaces were taken in the lot that is closest to my unit. Another guy that was there at the same time said that he has noticed that the 2 other cars were there every time he was there. There are only 3 parking spaces. I was there on July 9 and again the 2 cars were there. One lady with dark curly hair and drives a Corolla, was just parking and it looked like she had her lunch with her. I asked if she worked there. She said that she didn’t, but she knows the staff. What?!? I explained that 2 of 3 times that I was there that I had to play musical cars because the 2 spaces were always taken. Is it possible to park somewhere else? Her reply “it’s employee parking as well. There is another parking lot on the other side of the complex.” I replied “Is there access to my unit from there? I was told this entrance was the most convenient to access my unit.” She shrugged her shoulders and said, “ there is usually one space available.” Turned and walked away. Apparently customers don’t matter and it’s more important to make sure that the the employees can be lazy and park in the closest lot event if it means inconveniencing them. Obviously customer service is not priority. Only use this facility if there isn’t another place available. I pay a premium to have a unit in a temperature controlled area. What’s the point if I can access the unit due employees who refuse to walk a few extra steps. All they have to do is allow one employee to park in each lot so that there they are taking up one space leaving room for the more paying paying customers. Oh well!
Thank you for sharing your feedback about your experience at Lakewood Self Storage. Your concerns have been brought to the attention of our management team, and we are actively working on finding a solution to address the parking situation. We encourage you to reach out to our managers directly, either in person or by phone, so we can personally assist you in finding a suitable resolution. Our goal is to make your experience at Lakewood Self Storage as hassle-free as possible, and we value your continued support. Once again, we apologize for the inconvenience you encountered, and we appreciate your understanding as we work towards improving our services. Thank you for bringing this matter to our attention, and we look forward to the opportunity to better serve you in the future.
Office was extremely friendly and helpful.
Your kind words mean a lot. Thank you so much for your thoughtful review. And, thank you for your business, we are grateful. Wishing you a fabulous week ahead!
Great service, great intro deal.
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far.
There are three factors that I think every customer evaluates a storage facility on and Stafford Ranch Self Storage is 5 star in my book. 1) Convenient location and hours ✔️ 2) Competitive rates ✔️ 3) Most important. Genuinely nice staff.✔️✔️ Susan and Dillon could not be nicer or pleasant to work with. 💯%!!!
Thank you for your kind words. We strive to give each customer the best possible self storage experience. If you decide to refer a friend to us that needs storage, we will do our best to give them the same professional experience you received.
The service was outstanding. I felt really taken care of and it was an easy and wonderful experience.
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far.
The staff is extremely nice and helpful. There are dolly’s available to load in and out. The facility is well maintained and security is good. I’m glad I was recommended by a friend to move my storage to Cypress self storage.
We greatly appreciate all of the feedback you have shared. We are thrilled that you've enjoyed a positive storage experience at our facility. Thank you for the detailed review and your business!
62 reviews matching