Smart Self Storage (www.smartselfstorage.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
I have rented several storage units at Green Valley Self Storage for over 10 years and have been so pleased with their exceptional, attentive, customer service. The staff is kind and respectful. I didn't think they could get any better, but Franky has gone above and beyond any request to ensure any detail is taken care of. The facility is exceptionally clean and well maintained. I feel my items and I are safe every time I enter and work at my unit.
I learned a painful lesson about renting storage units. Moved possessions into a brand new SmartStorage unit in Mill Creek WA three years ago and set the account to autopay. Big mistake. They promised 30 days notice before any rent increases. I assumed even though it was a month to month contract that they would not raise rent more than the WA state limit of 10% annually (on residential units.) Well guess what, in most states there is no state mandated cap on storage unit rent. So with increaes every few months, they essentially doubled my rent every year. And for two years, not one warning of a pending rent increase. This last year I finally started to get sporadic written increase warnings, but they’ve had my address and email all along. During the 2nd and 3rd year I was in and out of hospital, barely walking, so they had my stuff as hostage. As they just announced this month an increase to $725, up from my initial $200 per month, a good friend gave me a lecture. He said “Is there anything in there you could not just buy brand new, for the money you’ve paid in rent? Good point. So I just spent a week taking truck loads to Value Village and my wonderful (immigrant family) friends just helped me move the remaining essentials to a new smaller unit, closer to home, for $100 per month. As I was moving out the last two weeks I noted three occasions where this “high-security” facility had their gates stuck wide open. And during the last six months someone was able to take the time to pick my very substantial lock, rip open several cartons, and steal two guns. Watch your back, storage unit companies accross the country are planning to rip you off with outrageous rent hikes, useless insurance, and poor security. Check out YouTube and search for “Storage unit outrageous rent hikes”
0 stars. Terrible customer service from the female workers. They just want your money. Would not recommend anyone to service here. So close to having friends and family come but better off at another self storage that don't lie. They told use we get prorated for days we don't use as long as it wasn't over 10 days . We got everything out on the 3rd as quick as possible just to find out they won't refund anything. They never told us we were supposed to tell them 30 days ahead. Other self storage isn't like that. Will never come back.
Great services and price always. Friendly staff too.
I love it is every prefect
Solid 5 stars for their customer service! Great space, well organized! Thank you!
All my contacts with the staff here have been exceptional; professional, helpful and friendly. The grounds are kept clean and security seems tight.
I have been using ASAP utilities for the longest time. I recommend it.
Very friendly and helpful staff. Easy to get in and out of storage units.
Thank you for the 5 star review! We're so happy that our customer service was able to meet your expectations.
The professional attitude and service by the employees was outstanding. Very clean, safe and secure.
Thank you for the 5 star review! We're always happy to help with your storage needs.
Staff is very friendly and very helpful. Facility is clean and safe. Prices are reasonable.
Thank you for the 5 star review! We're so happy that our customer service was able to meet your expectations. 😀
Thank you so much for taking the time to leave us a review. We are proud of the service we provide and it's always great to hear that it was enjoyed by our customers.
Very professional, kind ,helpful, the facility is cleanest we’ve ever seen. We are very happy .
Your kind words mean a lot! We are so grateful for your business. Wishing you a great week ahead! Thanks so much!
Very clean facilities. Staff was friendly and helpful which was a relief as moving can be a stressful time. Thank you 😊
Thank you for the 5 star review! We're always happy to help with your storage needs.
I highly recommend this business. The management team (consisting of Resident Manager Susan & Assistant Manager Dylan) is awesome —> they are super helpful, friendly, and customer service oriented. The property is quiet, clean, and in pristine condition. Security is great; and the units are well-maintained and alarmed. Stafford Ranch Self-Storage is conveniently located in Rocklin, not far from CA-65. Their prices are reasonable and competitive. Check them out on Yelp, and you may receive a lock if you rent a unit.
We greatly appreciate all of the feedback you have shared. We are thrilled that you've enjoyed a positive storage experience at our facility. Thank you for the detailed review and your business!
Deb is amazing. She helped us out and got us what we needed in 30mins. Thank you so much deb!!!!
Thank you for the 5 star review! We're so happy that our customer service was able to meet your expectations.
Facility is clean and well maintained. Staff are very friendly and helpful.
Thank you so much for taking the time to leave us a review. We are proud of the service we provide and it's always great to hear that it was enjoyed by our customers.
Super friendly, super clean, well maintained, great security and reasonably priced !
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far.
Very clean, spacious, security, all favorable, Mary was very helpful and friendly
Thank you for your excellent review. We strive to give each customer the best possible self storage experience. We value our customers and providing excellent service is our priority.
62 reviews matching