Solgaard (www.solgaard.co) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
What people say
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Jeff H. · 1 review · Experienced 2026-07-16 ·
★★★★★
Love my Solgaard Carry On Closet and…
Love my Solgaard Carry On Closet and travel with it almost weekly. Had a part break on a recent trip and contacted Solgaard for help. Armely helped me with my situation and resolved the issue quickly. The customer service is outstanding and one of the reasons I recommend Solgaard to others. Thank you Armely!!!!
Reply from Solgaard2026-07-24
Jeff, thank you for your kind words. We’re glad Armely could quickly resolve your issue and that you continue to recommend Solgaard to others.
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joe haupert · 1 review · Experienced 2026-07-17 ·
★★★★★
The product is excellent and the…
The product is excellent and the customer service matches, thank you Silgaard!
Reply from Solgaard2026-07-24
Joe, thank you for your feedback. We’re glad you enjoy your Solgaard products and that our customer service has matched your expectations.
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Jeff Bangert · 1 review · Experienced 2026-07-16 ·
★★★★★
After losing a wheel on my 3-year-old…
After losing a wheel on my 3-year-old Solgaard luggage, I was delighted that Solgaard support was able to provide a replacement without any hassle or issue! I recommend buying Solgaard and reaching out to their helpful support team if you have ANY post-sales issue -- they're very helpful, kind and customer-centric.
Reply from Solgaard2026-07-24
Jeff, thank you for your feedback. We’re glad our team could quickly provide a replacement wheel and that you value our customer‑centric support.
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AJ H · 1 review · Experienced 2026-07-08 ·
★★★★★
Excellent Customer Service Addressing my Concern
I experienced a defect with the Shortex fabric of my Venture bag affecting the longevity use of my bag. When I expressed my disappointment to the Solgaard team about the bag not living up to its reputation, they were quick to respond and initiate a replacement bag to be shipped to me. I am grateful for the quick and kind customer service to address my concerns.
Reply from Solgaard2026-07-24
AJ, thank you for sharing your experience. We’re glad our team could promptly arrange a replacement and address your concerns with kindness.
We've purchased 2 large and 2 carry on suitcases with closet hangers and we love these products. The large suitcases with closets are especially great for Europe where closet space is often extra minimal. We also purchased two of the backpacks which are great as well. Twice there were issues: a closet hanger strap broke and a suitcase shell cracked (small crack at a corner). Both times Solgaard replaced the items at no cost and with no hassle. LOVE this company and HIGHLY recommend their travel products.
Reply from Solgaard2026-07-24
Diane, thank you for your thoughtful review. We’re glad our team could promptly replace your items and that you continue to enjoy our luggage and backpacks.
I have purchased 2 different back packpacks and the check in and carry on closet. Great products for frequent travelers and you really can't get more efficient packaging and unpacking system than this. Had one check in closet shell Crack. Customer support was great and very helpful with the warranty process. One suggestion is i wasnt able to get the same color replacement but I travel alot and needed it replaced quickly so I got another color. Solgaard shout at least up stock by 300-500% as it would easily sell hands down. That way people can have better access to the products with out having to wait.
Reply from Solgaard2026-07-24
Davin, thank you for your feedback. We’re glad our team could quickly arrange a replacement and that you continue to enjoy our products. We appreciate your suggestion on stocking more colors and will share it internally.
Solgaard has been exceptional in every way! Beginning with my purchasing experience, questions about function and warranty claims everyone has been very helpful! I will continue to use and buy Solgarrd for years to come!
Reply from Solgaard2026-07-24
Gretchen, thank you for your kind words. We’re glad our team has consistently supported you and that you continue to enjoy your Solgaard products.
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Tony Weedn · 1 review · Experienced 2026-06-22 ·
★★★★★
Outstanding products and customer…
Outstanding products and customer service! Their solar backpack is the best I have ever had and they even built it where it won't fall over and stand up on it's own. I used it so much over the last 6 years I wore it out so I purchased a new one. The original came with a solar charging pack, but it stopped working. Even though it was out of warranty when I emailed their customer support and told them I bought the new backpack and explained the solar charger stopped working they sent me a new charger and gave me a free upgrade! Customer for life!
Reply from Solgaard2026-07-24
Tony, thank you for sharing your story. We’re glad our team could provide a new solar charger and upgrade, even outside warranty. We appreciate your loyalty and recommendation.
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Andrew Scordino · 1 review · Experienced 2026-07-13 ·
★★★★★
I have never had a better experience…
I have never had a better experience with customer service like Solgaard. They were extremely quick to respond to my issue and resolved it in within 24hrs! Fantastic customer service. The company stands by their product and its warranty! I would highly recommend this product to all.
Reply from Solgaard2026-07-14
Andrew, thank you for your kind words. We’re glad our team could resolve your issue within 24 hours and that our warranty gave you peace of mind. We appreciate your recommendation and trust in Solgaard.
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Shalini · 2 reviews · Experienced 2026-07-08 ·
★★★★★
Great customer service when there is a problem
We have purchased 4 bags. Our last bag, did crack on our flight to Japan. Solgard customer service was easy to contact via email. They requested pictures and warrantied the bag immediately. We will receive a new one within a couple of weeks. Great customer service. A brand you can trust!
Reply from Solgaard2026-07-14
Shalini, thank you for sharing your story. We’re glad our team could quickly arrange a warranty replacement after your bag was damaged in transit. We’re honored to be a brand you can trust.
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Gina H · 1 review · Experienced 2025-07-12 ·
★★★★★
Horrible Wheels
I purchased a carry-on closet and weekend voyager in 2024. I don't use the closet feature inside, it is better using packing cubes. My biggest complaint is the wheels. From the first trip the wheels would not roll smoothly. The wheels get caught on every transition from carpet to hard surface, getting off escalators and moving sidewalks, thresholds from outside to inside the terminal to just difficult to push. Yes PUSH not glide. Extremely frustrating as the wheels are more work than if I actually carried it. Getting ready for another trip and finally ordered a suitcase from another company. Will not recommend and will not purchase from this company again.
Reply from Solgaard2026-07-14
Gina, we’re sorry to hear about your frustration with the wheels on your carry‑on closet. We understand how disappointing this must have been. Your feedback is important, and we’ll share it internally to improve product design. Please reach out to [email protected] so we can revisit your case directly.
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Ryan Frontiera · 1 review · Experienced 2026-07-09 ·
★★★★★
Customer service was easy
Customer service was easy, efficient, solved my issue promptly. Armely was great at fixing the problem and getting things resolved.
Recently got the Atlas rolltop backpack, and it is AWESOME. Works great for traveling with right amount of compartments and pocket, and convenient space. I had a small issue with one of the accessories that had come with it, and that was fast and easy to get settled. Highly recommend!
Reply from Solgaard2026-07-14
Ryan, thank you for your feedback. We’re glad Armely could quickly resolve your accessory issue and that you’re enjoying the Atlas rolltop backpack. We appreciate your recommendation.
We purchased our Solgaard luggage 2 years ago and have loved it!!!! This last trip one suitcase cracked. Now I love Solgaard even more!! I sent the original purchase email and pictures and they replaced my bag no questions asked!!! This was the easiest customer service contact that I have ever had!!! Great bags and a great company to back them up!!! When it's time to buy more luggage, there is only one place I will go! Thanks so much for being an outstanding company and product!
Reply from Solgaard2026-07-14
Crystal, thank you for sharing your story. We’re glad our team could promptly replace your cracked suitcase and that you’ve enjoyed your Solgaard luggage for years. We appreciate your trust and loyalty.
⭐⭐⭐⭐⭐
We are a Solgaard family. Between my wife and me, we own four of their bags — the large check-in Closet, the carry-on, the backpack, and my wife has the check-in version as well. We've taken them everywhere: Italy, Ireland, Scotland, Hawaii, the East Coast, multiple European trips. These bags are built to last, and they've never let us down.
Until the airport somehow managed to damage my large check-in bag on a recent trip to North Carolina. I reached out to Solgaard, sent photos, dug up my receipt, and their response was immediate and zero hassle — a brand new Baltic Blue Closet Large is already on its way to me, complete with a tracking number.
But here's what really impressed me: rather than just telling me to toss the damaged bag, they suggested donating it to a foster child if it's still usable — because a small crack that's not ideal for international travel might be perfectly fine for a kid who needs a bag. That kind of thoughtfulness says a lot about who this company is and what they stand for.
I've loved these bags for years. The durability is real, the internal Closet organization system is genuinely brilliant, and now I know their warranty service backs it all up without any runaround. A couple of emails and it was handled.
Solgaard has a customer for life. Highly recommend.
Reply from Solgaard2026-07-14
Todd, thank you for your thoughtful review. We’re glad our team could quickly replace your check‑in bag and that you appreciated the suggestion to donate your damaged suitcase. We’re honored to have earned your loyalty and recommendation.
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Cameron Clark · 2 reviews · Experienced 2026-07-09 ·
★★★★★
Super Support!
I had my suitcase for 3+ years and it worked wonderfully. It got a crack in the top corner on my most recent trip. I contacted Support (Jess) and they responded within an hour! I sent all info and they ordered me a new suitcase the same day!
Fantastic Customer Support and extremely friendly!
Reply from Solgaard2026-07-14
Cameron, thank you for your kind words. We’re glad Jess could respond within an hour and arrange a replacement the same day. We’re honored to support your travels.
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Tim · 1 review · Experienced 2026-07-06 ·
★★★★★
Now a Customer for Life
I’ve had my carry on closet case for almost 4 years. It’s been an awesome piece of luggage and used 2-4 times per month. This morning while packing for an all week trip, I noticed a crack on a sidewall. Still usable but probably not for long. I emailed customer service rep Jess not expecting much due to the age and usage of the carry-on. I had a response in less than 10 minutes and after providing a few easy to obtain details about my carry on, I was informed that they would be sending me a new replacement. Such a quick, easy and professional experience. Jess just made me a Solgaard customer for life!
Reply from Solgaard2026-07-14
Tim, thank you for your feedback. We’re glad Jess could respond within minutes and arrange a replacement after four years of use. We’re honored to have earned your loyalty and recommendation.
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Mickey Moore · 2 reviews · Experienced 2026-06-25 ·
★★★★★
Kristine was absolutely wonderful
Kristine was absolutely wonderful. I had the laundry closet insert tear and when she said that they didn’t have any of them left in stock, she replaced the whole suitcase. I can’t recommend this product enough and their customer service is fantastic. Kristine answered me back after business hours and on a weekend. Wonderful all around.
Reply from Solgaard2026-07-14
Mickey, thank you for recognizing Kristine’s support. We’re glad she could promptly arrange a replacement and respond even outside business hours. We appreciate your recommendation and trust in Solgaard.
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Ron · 1 review · Experienced 2026-06-30 ·
★★★★★
Making it right…
I experienced an issue with my Solgaard suitcase. I reached out to customer service and at first, I was not happy with their initial response. They were helpful, I just felt the resolution didn’t meet my expectation for good customer service. I shared this with their team. They heard me, and responded promptly and agreed with my position. A lot of companies would not have taken the time to hear me out and change direction. Solgaard did, and I really appreciated it. They made it right, I love the product, I currently have four of their suitcases, getting ready to buy another and their backpack. Thank you Solgaard for changing course, listening to the customer, and providing excellent customer service.
Reply from Solgaard2026-07-14
Ron, thank you for your thoughtful review. We’re glad our team listened to your concerns and adjusted the resolution to meet your expectations. We appreciate your loyalty and continued support.
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Mandi Feer · 1 review · Experienced 2026-06-30 ·
★★★★★
From frustrated to happy with just one experience
I purchased the wrong size suitcases weeks ago. After WEEKS of trying to return them via email, I finally got a hold of Red today. He was an absolute life saver! At this point, I was beyond frustrated! Red listened to my concerns and immediately offered to handle the whole problem.
While I was trying to do return. the system required me to purchase the new cases. Red offered to cancel that purchase for me and then carried on with the return request. He sent both of the labels for the return to me and also ordered my replacement cases.
I have worked in customer service for pretty much my whole career and so often, most customer service people don’t want to help anybody!! It was so refreshing to get Red on the line, who was happy to help me! After weeks of not being assisted by anyone, and not having a very good impression of Solgaard, Red turned that all around for me today, warrenting my 5 star rating!
Thank you Red for all of your help!
Mandi Feer
Reply from Solgaard2026-07-01
Mandi, thank you for sharing your story. We’re sorry for the frustration you experienced initially, but we’re glad Red could step in, listen to your concerns, and resolve everything smoothly. We appreciate your patience and are honored to have earned back your trust.
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Mary Hoeppner · 3 reviews · Experienced 2026-06-23 ·
★★★★★
I’m very pleased with Solgaard’s customer service…
I’m very pleased with the customer support from Solgaard. I had difficulty with the retractable handle. Redenthur, my customer service representative, worked with me to promptly resolve the issue.
Reply from Solgaard2026-07-01
Mary, thank you for your kind words. We’re glad Redenthur could promptly resolve your handle issue and provide a smooth experience. We appreciate your trust in Solgaard.
