Solgaard (www.solgaard.co) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
What people say
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Larry Singley · 1 review · Experienced 2026-06-26 ·
★★★★★
Solid Honest Responsive Company
The first thing about Solgaard is they are incredibly responsive. Within minutes they reached out to me. You do not see that in corporate today. Secondly, I had a suitcase that had a malfunction in one of the wheels in which the entire wheel came completely off the body of the suitcase. How and why I haven't a clue but it appeared to be a fluke in the body material because it was a clean cut and I did not even notice it was gone until it was gone. Cannot explain it but Solgaard true to their product and reputation is replacing my suitcase which I use almost every week and certainly every other week in the US and Canada. They are a class organization and although I had a very unusual situation, they backed their product and replaced it. Again, staying in constant contact with me via Kristine who was not only very kind but again, responsive. I will never use another brand of suitcase! Larry S / Houston, TX
Reply from Solgaard2026-07-01
Larry, thank you for sharing your story. We’re glad Kristine could stay in constant contact and arrange a replacement after your unusual wheel issue. We’re honored by your loyalty and recommendation.
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CBishop · 3 reviews · Experienced 2026-06-22 ·
★★★★★
Solgaard was exceptional in replacing a…
Solgaard was exceptional in replacing a damaging suitcase. I highly recommend this brand over Nobl. The construction is sturdy and if you have any problems, they respond. Highly recommend them for your next purchase!
Reply from Solgaard2026-07-01
CBishop, thank you for your kind words. We’re glad our team could promptly replace your suitcase and that you value the sturdy construction. We appreciate your recommendation.
After about 5 years, I had a piece of the plastic on the outer shell break off from normal wear and tear. I received the carry-on suitcase as a gift, but customer service was easy to work with for a replacement! Within minutes of reaching out, they asked for a photo of the damage and my shipping address, then submitted the replacement same-day. Highly recommend.
Reply from Solgaard2026-07-01
Travis, thank you for your feedback. We’re glad our team could quickly arrange a replacement after five years of use and that the process was smooth. We appreciate your recommendation.
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Bruce Somers · 1 review · Experienced 2026-06-23 ·
★★★★★
The real test of a company is what happens when something breaks
I bought a Check-In Closet Original Large and put it through three big trips: Korea in November, Italy in April, Hawaii most recently. The wheels started struggling in Korea, got worse in Italy, and by Hawaii I was dragging the bag through the terminal. Not the look I was going for.
Here's why I'm writing five stars anyway.
I reached out to Solgaard support with photos, video, and my order number. Maning responded within minutes, asked for the batch number, confirmed my address, and offered a replacement. My original color (Ibiza Jade) was out of stock, but Granada Green is honestly a sharper choice. The replacement was processed and on its way before the day was out.
Anyone can sell a suitcase. The real test is what happens when one breaks. Solgaard's team treated this like it mattered, kept every message warm and clear, and never made me chase them for anything.
I run a customer-facing business myself, air purifiers, so I know how hard this is to do consistently. These folks do it right.
Reply from Solgaard2026-07-01
Bruce, thank you for your thoughtful review. We’re glad Maning could respond quickly and arrange a replacement, even helping you choose a new color. We appreciate your recognition of our customer care and are honored to support your travels.
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Ricky · 1 review · Experienced 2026-06-17 ·
★★★★★
Great product and great customer service
Great product and great customer service! I have had the carry-on large for about a year now and loved it so much I purchased the venture backpack recently. I unfortunately had an issue with the backpack but reached out to the Solgaard team and they responded within 12 hours to fix my problem. I am loyal to Solgaard and will be purchasing the check-in bag at some point! Also, if you see this Solgaard, consider making golf travel bags!
Reply from Solgaard2026-06-19
Ricky, thank you for your feedback. We’re glad our team could resolve the backpack issue quickly and that you’re enjoying your Solgaard products. We appreciate your loyalty—and we’ll keep your golf travel bag idea in mind!
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customer · 2 reviews · Experienced 2026-06-15 ·
★★★★★
Fast customer service!
I bought my Solgaard carryon suitcase just over 2 years ago and have loved it ever since. I travel several times a year with the carryon. This past weekend, while traveling, the back of the suitcase cracked where I pull the handle up. I contacted customer service and they reached out within hours and by the following day, they sent me a replacement with no charge. I was so surprised by their fast response and willingness to replace it even after more than 2 years. Thank you Solgaard! You have a faithful customer now!
Reply from Solgaard2026-06-19
Thank you for your kind words. We’re glad our team could quickly arrange a replacement after more than two years of use. We’re honored to have earned your loyalty.
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Don Sweet · 1 review · Experienced 2026-06-14 ·
★★★★★
My wife used to pack two large…
My wife used to pack two large suitcases when we traveled for periods of two weeks or more.
With the Solgaard system she travels
With one case and your backpack. She is in love with the closet system and I am happy not having to worry about the extra bag I had to carry or worry about checking bags.
The warranty is fantastic and the customer service group even better. Instant response in resolving issues .
Reply from Solgaard2026-06-19
Don, thank you for sharing your experience. We’re glad the closet system has made travel easier for your family and that our customer service team could respond instantly when needed.
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Shaun Williams · 1 review · Experienced 2026-06-17 ·
★★★★★
Amazing product and customer support!
I have my Solgaard carry-on closet for some time now and the wheels decided to lose their coating for some reason. Reached out to support and they immediately helped remedy my situation by sending a replacement. That is customer service which is lost by a majority of companies these days. Solgaard stands behind their product so for that alone I would highly recommend this brand.
Reply from Solgaard2026-06-19
Shaun, thank you for sharing your story. We’re glad our team could promptly replace your carry‑on wheels and that you value our commitment to standing behind our products. We appreciate your recommendation.
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Samuel Sundberg · 2 reviews · Experienced 2026-06-16 ·
★★★★★
They truly stand by their products
They truly stand by their products. If there is a problem they just make it right just as they state. No back and forth trying to fight for the agreement they really want you to feel secure in the product you purchased! Is the luggage a little expensive? Yes, but the extra cost is for good customer service, a top notch warranty and supporting a sustainability conscious company. 10/10
Also Jess is the solgaard person I’ve dealt with and she fits everything I stated above!
Reply from Solgaard2026-06-19
Samuel, thank you for your kind words. We’re glad Jess could assist you and that our warranty program gave you peace of mind. We’re honored to have earned your trust and recommendation.
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Anne Andersen · 1 review · Experienced 2026-06-16 ·
★★★★★
Damaged trunk replaced swiftly!
I bought 2 Archive Trunks and we took both on a European vacation about a month later. The trunks were checked luggage on our flights. One of the trunks sustained a crack in the corner of the hard shell.
I contacted Solgaard via email upon our return and explained the issue. I was contacted within hours with a kind and understanding response and instructions on what they needed in order to honor the warranty. I sent that (photo of damage, my address etc...).
Within 24 hrs, my replacement trunk is on its way!
I'm seriously impressed with the speed of this resolution and highly recommend Solgaard. We ordered a carry on as well and we love the quality and ease of use of all the products. Great looking ! Great customer service--(always friendly, respectful and professional). Great everything!
Reply from Solgaard2026-06-19
Anne, thank you for sharing your experience. We’re glad our team could quickly arrange a replacement and that you’re enjoying both the Archive Trunks and your carry‑on. We appreciate your recommendation and trust in Solgaard.
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DJ McReynolds · 1 review · Experienced 2026-06-15 ·
★★★★★
My suitcase had an issue
My suitcase had an issue, and Jess was able to resolve the issue and send a new bag out the next day. Customer service is wonderful!
Reply from Solgaard2026-06-19
DJ, thank you for your kind words. We’re glad Jess could quickly resolve your issue and arrange a replacement.
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John C. · 1 review · Experienced 2026-06-15 ·
★★★★★
Jess was excellent with more than…
Jess was excellent with more than timely responses with a level of specificity that exceeded my needs to address my concerns. It is extremely rare to find this level of customer support and care.
Reply from Solgaard2026-06-19
John, thank you for recognizing Jess’s support. We’re glad she could provide timely, detailed responses and exceed your expectations.
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Christina Porn · 5 reviews · Experienced 2026-06-16 ·
★★★★★
Hands down the best suitcases I have…
Hands down the best suitcases I have ever owned!
As a professional travel guide who travels for a living, my luggage takes a serious beating and clocks thousands of miles. This gear is incredibly tough, but what’s even more impressive? The customer service far surpasses their already exceptional product.
I now own the entire lineup, from the largest to the smallest, and I recommend them to everyone I meet. As long as I'm on the move, this is the only luggage company I will ever support!
Reply from Solgaard2026-06-19
Christina, thank you for your thoughtful review. We’re glad our luggage has supported your professional travels and that our customer service team has exceeded your expectations. We’re honored by your loyalty and recommendation.
Great suitcase! I've had my Solgaard since 2021 and it's been my favorite. The corner cracked and I contacted customer service, it's covered by the lifetime warranty. It's being replaced, I couldn't be more satisfied by the way the stand by their product.
Reply from Solgaard2026-06-19
Janean, thank you for your feedback. We’re glad our lifetime warranty gave you peace of mind and that your suitcase is being replaced. We appreciate your trust in Solgaard.
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Lindsay · 1 review · Experienced 2026-06-11 ·
★★★★★
This was the absolute best and easiest…
This was the absolute best and easiest experience I have had with any customer service! They were super kind and helpful, no questions asked!! Absolutely recommend!! AND the luggage is amazing!!
Reply from Solgaard2026-06-19
Lindsay, thank you for your kind words. We’re glad our team could provide a smooth, hassle‑free experience and that you’re enjoying your Solgaard luggage.
We have purchased matching luggage sets from Solgaard for the entire family. The quality is unmatched and we have been extremely happy taking this luggage on every adventure. Beyond how cool the luggage is (think usable, rollable, sit-on-able, steamer trunk vibe), we have been most impressed by how Solgaard absolutely stands by its products. The customer service is unparalleled. Shoot them an email and it is answered almost immediately. When one of our pieces was damaged recently on a trip to Tokyo, customer service couldn’t be more helpful and accommodating. Zero hassle. A replacement is on its way. (Thank you, Kristine!!)
In an age where companies either make it absolutely impossible to reach customer service or make the experience so arduous that you dread having to deal with the company after purchase, Solgaard stands apart. Do not hesitate to purchase from this company. The product is quality and the company backs their products up without hesitation. What else really do you need? (The ability to sit on the luggage in line? Check!) Honestly, the BEST luggage ever.
Reply from Solgaard2026-06-19
Katherine, thank you for your thoughtful feedback. We’re glad Kristine could assist you quickly and that our products have supported your family’s travels. We’re honored to be your go‑to luggage brand.
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Andrea · 1 review · Experienced 2026-06-15 ·
★★★★★
Solgaard luggage is remarkable
Solgaard luggage is remarkable. The closet system is truly ingenious and it not only takes advantage of saving space inside the luggage, but also keeps things organized and being folded and compressed, helps to reduce needing to iron or press travel clothing. The luggage is built like a tank with strong locking latches compared to any zipper closures. I just returned from a six week trip to Europe, moving around weekly between many cities and countries via air travel and rail. My carryons have traveled many miles (yes, miles) over all types of rough, rugged cobblestone roads and sidewalks and show next to no signs of wear or failures. Solgaard is truly a premium product that is worth the price I paid.
Reply from Solgaard2026-06-19
Andrea, thank you for your thoughtful review. We’re glad the closet system has supported your extensive travels and that your luggage has held up so well. We appreciate your recommendation.
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N P · 1 review · Experienced 2026-06-10 ·
★★★★★
Experienced a defect on my bag during…
Experienced a defect on my bag during the first trip and they sent a replacement. I've purchased three bags from them and feel that the products are very reliable and I appreciate their committment to sustainability and thoughtful packing design.
Reply from Solgaard2026-06-19
N P, thank you for your feedback. We’re glad our team could quickly arrange a replacement and that you value our sustainability commitment.
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Daniel Carroll · 1 review · Experienced 2026-06-15 ·
★★★★★
Love my Solgaard check in closet
Love my Solgaard check in closet. I got in June 2021. I have flown a lot with this bag and the shell just cracked 5 years later. Still works perfectly otherwise. Solgaard is honoring their warranty and sending me a brand new one. Great customer service. great product.
Reply from Solgaard2026-06-19
Daniel, thank you for sharing your story. We’re glad our team could honor the warranty after five years of use and arrange a replacement. We appreciate your loyalty.
