Solgaard (www.solgaard.co) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
What people say
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customer · 2 reviews · Experienced 2026-05-25 ·
★★★★★
Quick and generous customer service
After three years of regular travel and use, my Solgaard suitcase inexplicably split at one of the reinforced corners. Their customer service rep Armely was incredibly prompt, and they replaced the suitcase right away. Given their environmental commitment and quick response, and overall functionality, I highly recommend Solgaard.
Reply from Solgaard2026-06-03
Thank you for sharing your experience. We’re glad Armely could respond promptly and arrange a replacement right away. We appreciate your recommendation and are proud to support your travels.
Kristina was so helpful to me. She has excellent communication skills in regards to my favorite suitcase !! They truly stand by their work and I’m very grateful it’s an awesome company and this representative is spectacular
Reply from Solgaard2026-05-25
Patty, thank you for your kind words. We’re glad Kristina could assist you with excellent communication and support. We’re honored to know you love your suitcase and appreciate your trust in Solgaard.
I would like to sincerely thank Armely for the outstanding customer support provided regarding the issue with my luggage lock. From the very beginning, she was patient, professional, and truly committed to helping resolve the situation.
In today’s market, products matter — but exceptional customer service is what truly makes a company stand out from the competition. Armely’s support made a real difference in my experience with the brand, and it reinforced my confidence in the company and its commitment to customers.
Thank you again, Armely, for your kindness, responsiveness, and dedication!
Reply from Solgaard2026-05-25
Monica, thank you for recognizing Armely’s support. We’re glad she could resolve your luggage lock issue with patience and professionalism. Your feedback reinforces our commitment to exceptional customer service.
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Barbara Kastanek · 2 reviews · Experienced 2026-05-20 ·
★★★★★
Best Carry-On
I have the smallest carry-on that has been used for several 10+ day trips. The makeshift closet has saved me on hiking trips, where I move ~daily between hotels. Absolutely LOVE this suitcase. When I had an issue with an exterior crack, customer service was very responsive to my needs and replaced the carry-on. Solgaard stands behind their products, with a very effective customer service team. Armely was prompt and clear with the initial and subsequent communications. I have and will continue to recommend their products.
Reply from Solgaard2026-05-25
Barbara, thank you for sharing your experience. We’re glad your Carry‑On Closet has supported your trips and that Armely could promptly arrange a replacement when needed. We appreciate your recommendation and loyalty.
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Matthew · 8 reviews · Experienced 2026-05-12 ·
★★★★★
Absolutely the best
The Check in Closet it the best suit case I have ever purchased. Recently the airline managed to damage it so the lock latches would not work. I contacted Solgaard and they replaced the suitcase free of charge after I sent photos and explained what happened! Customer service was amazing! A real warranty!
Reply from Solgaard2026-05-25
Matthew, thank you for your kind words. We’re glad our team could replace your damaged suitcase quickly and that you found the warranty process straightforward. We’re proud to support your travels.
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customer · 6 reviews · Experienced 2026-05-18 ·
★★★★★
Bought my 4th piece of luggage from…
Bought my 4th piece of luggage from Solgaard in December 2025. Used it in April of 2026. When it came down the conveyor built it looked as if the plane tried to eat it! I made a call to customer service in attempt to get it fixed. Armely asked me to send photos so I did. Next thing I know I’m getting a new large check in to replace my half eaten one. Can’t remember the last time I had such great customer service, seriously. Thank you Armely for your patience and professionalism.
Reply from Solgaard2026-05-25
Thank you for sharing your story. We’re glad Armely could quickly arrange a replacement after your luggage was damaged in transit. We appreciate your trust and continued support.
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James Andrew Suer · 1 review · Experienced 2026-05-20 ·
★★★★★
The bags are great!
The bags are great!! And the customer service even better . Highly recommend.
Reply from Solgaard2026-05-25
James, thank you for your feedback. We’re glad you enjoy your Solgaard bags and that our customer service team has provided a positive experience.
I initially bought a bag for my fiance for Christmas and just within a month of using the bag, the strap started coming undone. So I immediately emailed the company because it’s too expensive for that to happen lol…and they emailed me back right away and gave me a few options. Within 24 hours a new bag was shipped to me. Jess was FANTASTIC and we will order from sologuard again !
Reply from Solgaard2026-05-25
Staci, thank you for your kind words. We’re glad Jess could promptly arrange a replacement and make the process easy. We’re honored to have earned your trust and look forward to supporting your future travels.
Ordered a bag and a luggage suitcase—- suitcase arrived but the venture bag did not. Contacted customer service over 5 times, each time they politely told me nothing and gave me empty platitudes. Nothing came! The customer service is truly unbelievably bad. And now I’m getting emails to invest in the company? They must be putting reviews on this site themselves. This customer service is some of the worst imaginable.
Reply from Solgaard2026-05-18
Emily, we’re sorry for the delay and lack of resolution with your order. We understand how frustrating this must have been. Your feedback will be shared internally to improve responsiveness and fulfillment. Please contact us again at [email protected] so we can ensure your case is properly addressed.
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Claire · 1 review · Experienced 2026-05-15 ·
★★★★★
Solgaard’s products and customer service are fantastic!
I have really loved Solgaard’s products, as well as their customer service! They are very responsive and really make sure that the problem is being solved properly. Armely from the support team has been great to work with regarding a wheel replacement for my bag. He was quick to respond and provided me with everything I was looking for! Their warranty isn’t just a sales gimmick, it’s very helpful and they stand by it! I’d absolutely recommend Solgaard!
Reply from Solgaard2026-05-18
Claire, thank you for your kind words. We’re glad Armely could assist you quickly with your wheel replacement and that our warranty program proved helpful. We’re honored by your recommendation and continued trust.
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James Costello · 1 review · Experienced 2026-05-01 ·
★★★★★
These reviews are fake
These reviews are fake. Its all a scam. They want you to believe that their good reviews means they can be trusted they can't. Horrible service. Never followed through with what they promised. They will probably flood this with more 5* reviews to push it down. DO NOT GIVE THEM ANYTHING!!!!!
Reply from Solgaard2026-05-18
James, we’re sorry to hear about your frustration and disappointment. We understand how upsetting it can be when expectations aren’t met. Your feedback is important, and we’ll review it carefully with our team to improve communication and service. Please reach out to [email protected] so we can revisit your case directly.
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Jaymin Allen · 2 reviews · Experienced 2026-03-11 ·
★★★★★
Innovative Design; Bad Service
I really wanted to like Solgaard, but unfortunately my experience was incredibly disappointing. I placed an order on 03/13 for a Carry-On Closet Original and a Venture Backpack. The Carry-On Closet arrived within about 10 days, which was great, but the Venture Backpack never showed up.
On 04/08, I contacted customer service to ask why the backpack still had not shipped. I was then informed that the black color I originally ordered was out of stock and was offered the option to switch to blue instead. It was frustrating that I had to reach out first rather than being proactively notified, but I agreed to the color change. I was told a replacement order would be expedited and shipped on 04/09.
By 05/10, I still had not received any updated tracking information or meaningful updates. While the customer service representatives were polite, they ultimately were not helpful in resolving the issue. After nearly two months of waiting, I finally requested a refund on 05/11.
Overall, the experience was extremely frustrating and difficult to deal with. Based on this experience, I would not purchase from Solgaard again.
As with anything, highly recommend you check the 1 and 2 star reviews. I believe they may be spamming fake reviews— the customer service was unbelievably poor. If you want to be vexed and frustrated, purchase from Solgaard; if you’d rather great experiences, find an alternative.
Reply from Solgaard2026-05-18
Jaymin, we’re sorry to hear about your experience with the Venture Backpack order. We understand how frustrating the delays and lack of proactive updates must have been. Your feedback is important, and we’ll use it to improve both communication and fulfillment processes. Please reach out to [email protected] so we can revisit your case.
I had a few bags break, life happens, but I trust this product! More importantly, this team is where the trust comes in! I have never had any issues with customer service. They are quick to respond, don't make me feel like the bad guy, and are gracious! In today's world, I will stand by people like this 100%.
Reply from Solgaard2026-05-18
Dani, thank you for your thoughtful review. We’re glad our team could respond quickly and graciously to your needs. We’re honored to have earned your trust and recommendation.
I have the large original Solgaard carry-on suit case and love it since I bought it 5 years ago. Recently I contacted customer service after a break in the shell. I had an answer within 5 minutes saying they would warranty the product and send me a replacement. Wow!
The suitcase itself has great functionality and flexibility. I highly recommend this company and its products!
Reply from Solgaard2026-05-18
A. Krusenbaum, thank you for sharing your experience. We’re glad our team could respond within minutes and arrange a replacement for your suitcase. We appreciate your recommendation and continued trust in Solgaard.
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Tina Jones · 1 review · Experienced 2026-05-07 ·
★★★★★
I am a big fan of Solgaard
I am a big fan of Solgaard. I purchased the Large Check-In suitcase in January 2023. Recently I starting have a difficult time with the interior clasp as well as noticed a crack starting in the upper corner of the exterior of the suitcase. Solgaard prides themselves on a Lifetime Warranty and truly backing their product. I witnessed that first hand. I sent them an email stating the issues along with a few photos and I promptly recieved a reply and the shipping confirmation for my new replacement suitcase. Yes, I owned it for 3 years, but again this company proved they really do stand behind their Warranty. I will remain a big fan of a company that takes care of the customer and stands behind their product!
Reply from Solgaard2026-05-18
Tina, thank you for your kind words. We’re glad our warranty program supported you after three years of use and that our team could promptly arrange a replacement. We’re honored to have you as a loyal customer.
The Solgaard representative, Joan. She worked through the issues I had with the luggage and quickly issued a return label for full refund.
Truly great customer Service. Thank you, Joan!
Reply from Solgaard2026-05-18
Felicia, thank you for recognizing Joan’s support. We’re glad she could quickly issue a return label and resolve your concerns. We appreciate your trust in Solgaard.
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David Giardinelli-O'Connor · 2 reviews · Experienced 2026-05-02 ·
★★★★★
I have been a happy Solgaar user for…
I have been a happy Solgaar user for over 5 years. On our last trip, one of the lock mechanisms broke off, and there was some stress-related damage to the case itself. This was a carry-on bag. I sent a photo of the issues, and within days, we were shipped a replacement. We travel a lot and just couldn't be happier with the product!!
Reply from Solgaard2026-05-18
David, thank you for your thoughtful feedback. We’re glad our team could quickly arrange a replacement after the lock and case damage. We’re honored to support your frequent travels.
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Consumer · 2 reviews · Experienced 2026-05-04 ·
★★★★★
I will never purchase another suitcase…
I will never purchase another suitcase from any other company. I had an issue with my wheels on my luggage making a noise like a flat spot. I was directed to Jay who promptly sent me a new set. While replacing my wheels I noticed a crack in the luggage shell by the wheel. Jay is sending me a replacement suitcase now. Best customer support EVER! Thank you Jay!
Reply from Solgaard2026-05-18
Thank you for sharing your experience. We’re glad Jay could promptly assist with your wheel issue and arrange a replacement suitcase. We’re proud to provide durable products and responsive support.
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Jason · 1 review · Experienced 2026-05-01 ·
★★★★★
amazing warranty
I've had my suitcase for 3 and a half years and one of the hinges recently broke where 2 of the rivets popped out. I took a picture, submitted it to customer service, and that same day they were preparing to ship me a replacement suitcase at no charge. Great customer service and warranty program!
Reply from Solgaard2026-05-01
Jason, thank you for sharing your experience. We’re glad our warranty program worked seamlessly for you and that our team could ship a replacement the same day. We’re honored to have earned your trust.
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Lois from · 1 review · Experienced 2026-04-27 ·
★★★★★
I am such a fan of this luggage made by…
I am such a fan of this luggage made by Solgaard. I own two of their pieces and I always trust they are going to fly me to my destination city without problems and will be wheeled to my final lodging destination, even in Cefalù, Italy, with uneven cobblestone streets and walkways. They are well made for a traveler!
Recently I had a problem with a corner of the luggage. I contacted Solgaard and sent photos. Right away they offered to send me a replacement.
My gratitude is huge and I will be happy to share that with anyone who asks a recommendation from me as to what luggage I think is the best and most trusted to travel well. It is Solgaard for me.
Reply from Solgaard2026-05-18
Thank you for your kind words. We’re glad our luggage has supported your travels—even on cobblestone streets—and that our team could quickly arrange a replacement when needed. We appreciate your recommendation and loyalty.
