Solgaard (www.solgaard.co) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
Very impressed with and thankful for the customer service we received from Solgaard! Had an issue with our order being incomplete and they took care of the issue ASAP! Will be doing more purchasing from Solgaard in the future.
Daniel, thank you for your feedback. We’re glad our team could quickly resolve your order issue and that you plan to continue purchasing from Solgaard.
Great customer service and was able to help my suitcase lock issue in a timely responsive fashion.
Titorya, thank you for your kind words. We’re glad our team could resolve your suitcase lock issue quickly and provide a responsive experience.
"I reached out to Solgaard for guidance after my suitcase was damaged during travel, and I was blown away by their response. Their team was prompt, compassionate, and solution-oriented. The experience reinforced why I loved the bag in the first place and made me appreciate the company even more. I already loved my Solgaard bag for its quality and design, but after experiencing this level of customer care, I love the company even more. Their commitment to their customers, their sustainability philosophy, and their efficiency truly set them apart." #SolgaardFanForLife
JB, thank you for your thoughtful feedback. We’re glad our team could respond promptly and compassionately after your suitcase was damaged. We’re honored that our commitment to customer care and sustainability has reinforced your trust in Solgaard.
Much better customer support experience than I initially expected. My carry-on (original model) had faulty interior parts since I first purchased this 4+ years earlier. Then, more recently, the outershell cracked horribly without much pressure. After sending in pics to show the damage, I was offered the latest model for a free replacement- exactly what I had hoped it would go. Thank you, Jay for honoring the warranty, replacing the faulty product and for providing general smooth, easy and friendly customer service. You made me give Solgaard another chance when I was sure I'd walk away from the brand forever. Thanks again for your assistance!
M.E., thank you for sharing your story. We’re glad Jay could step in, honor your warranty, and provide a smooth replacement process. We appreciate your trust in giving Solgaard another chance and are proud to support your travels.
I received a suitcase, and after the closet insert ripped, I reached out for help on getting a replacement through the warranty. Because it was a gift, they helped me by tracking down the original purchase number and getting me the insert within a few days. It was a smooth experience.
Melissa, thank you for sharing your experience. We’re glad our team could track down the original purchase details and arrange a replacement insert smoothly. We’re proud to stand behind our warranty and support our customers.
Exceptional customer service with a return/warranty issue. Prompt and very responsive.
J, thank you for your feedback. We’re glad our team could promptly resolve your warranty issue and provide a responsive experience.
Shipping time on the website is a lie. You’ll get an email right away saying your purchase shipped. It did not. 7 days after I received that first shipped notification and still nothing actually shipped. Customer service is terrible. They don’t like to respond to emails. Trying to cancel the order doesn’t work either even though it obviously hasn’t shipped yet. Nothing but regret for doing business with this company. UPDATE: I did finally received my purchase but it was after I purchased a suitcase from another company. I needed a suitcase for a booked trip that I left for before the Solgaard shipment arrived. So I needed to return the Solgaard suitcase. Well they are charging me for return shipping to return their product that they couldn’t ship for over a week. I’ll never purchase from Solgaard again. Hopefully this review helps others avoid the frustration that is buying from Solgaard.
Dale, we’re sorry to hear about the delay and lack of communication regarding your order. We understand how frustrating this must have been. Your feedback will be shared internally to improve shipping updates and responsiveness. Please contact us at [email protected] so we can ensure your case is properly addressed.
We returned from a trip and the airline broke the wheel off the suitcase. The airline gave me a hard time about a claim. I have another trip 9 days after the last one. I contacted Solgard on Jun 2nd asking how to buy another wheel. It is 1 week later and they still have not told me how to buy a wheel. They dont answer their phone, they dont return messages, they dont respond on chat and I have sent them 5 emails and they still have not indicated how to just buy a simple wheel. Now I dont have use of my suitcase for my 17 day Europe trip. Customer service could not be worst
Bill, we’re sorry to hear about the frustration you experienced while trying to replace your suitcase wheel. We understand how urgent this was with your upcoming trip. Your feedback is important, and we’ll review it carefully to improve responsiveness and communication. Please reach out again to [email protected] so we can revisit your case directly.
I had a carry-on suitcase that I lightly used for a few trips over the course of about 2 years. Then unexpectantly, one of the latches that open the suitcase quit working. I kept telling myself that I would eventually fix it myself, and tried researching and digging into it but could not find a fix for it. After a year or so, I decide to actually look into the Warranty and that part is indeed covered. I submitted photos, stated what wasn't working, and withing 24 hours, I was told that I would be receiving a new suitcase. Withing 7 days, I had that new suitcase delivered. Honorable company, amazing customer service (not AI [I believe]). Would highly recommend.
Ben, thank you for sharing your story. We’re glad our team could quickly arrange a replacement after your latch issue and that the process was smooth. We appreciate your recommendation and trust in Solgaard.
Kristine at Solgaard provided efficient and friendly customer service. We experienced issues with the luggage which were covered under the warranty. There were no delays and we are really happy we made the investment in a company that stands behind their product.
Kristin, thank you for recognizing Kristine’s support. We’re glad she could resolve your warranty issue efficiently and provide a friendly experience. We’re honored by your trust in Solgaard.
Absolutely the fastest and most comprehensive customer service I have ever received. They stand by their warranties and they remove any barriers to take care of you.
Justin, thank you for your kind words. We’re glad our team could provide fast, comprehensive service and stand behind our warranty. We appreciate your trust in Solgaard.
Terrible experience with this company. I have purchased luggage from them in the past and that has been fine but went to purchase a $200 backpack and what a debacle! Customer service is does not exist and when they do get back to you it’s absolutely useless. Here’s the bright side, while waiting for my order that they couldn’t locate I found a larger bag on Amazon for half the price and it’s AMAZING!! Sent the solgaard back.
Thomas, we’re sorry to hear about your frustration with your backpack order. We understand how disappointing this must have been. Your feedback is important, and we’ll review it carefully to improve both fulfillment and communication. Please reach out to [email protected] so we can revisit your case directly.
I had a problem with one of my luggage purchases, and their customer service was very prompt in responding, and sent me a new piece of luggage in its place. I am very pleased with Solgaard. I own 3 pieces of Solgaard luggage, and will continue to expand as I love their luggage. Great merchandise! Great company!
Coltsmania, thank you for your feedback. We’re glad our team could promptly arrange a replacement and that you continue to enjoy your Solgaard luggage. We appreciate your loyalty and recommendation.
From start to finish, this luggage is trash. Do NOT waste your money or time. Pushing the suitcase through the airport, it got caught in a spot in the sidewalk, and CRACKED! Then it happened again to our second one! So bad the airline wouldn't let us check it, and we could barely push on it to close our whole 10-day trip. As soon as we get home, I email with pictures. And the only solution is a replacement. So much for a lifetime warranty! They said we are out of the return window- it took over 3 weeks to receive the luggage, then our trip, no way would I have been in the return window, no matter what I did! DO NOT WASTE YOUR MONEY! Worst suitcase and company ever.
Jamie, we’re sorry to hear about the damage to your luggage and the frustration with the warranty process. We understand how disappointing this must have been. Your feedback will be reviewed carefully to improve both product durability and communication. Please contact us at [email protected] so we can revisit your case and ensure it’s properly addressed.
I absolutely love Solgaard products, and i've purchased several items over the last 5 years. My first purchase after countless hours of research was the carry-on closet. The very BEST purchase ever! It's traveled all over the EU, NewZealand, and the states! I originally bought this bag for a 16-day trip to Ireland in 2022. My travel mates were all amazed at how organized and compact my clothes were :-) The shelving (closet) was a complete life saver and kept me on point as we traveled ALL of Ireland! The girl who always over-packed seamlessly kept everything together in one carry-on closet suitcase and unpacked faster than my mates! Ha Ha!!! I also purchased 2 Endeavor Backpacks that I take everywhere when traveling! So much space and compact when you don't need it all. Fits perfectly on the carry-on and both have never met a cobblestone road they couldn't easily get across or down! In addition to the Weekender, Check-in Closet, toiletry bag, and other items I have to say the customer service has been exceptional! Last week I took my Medium Check-in Closet on a short flight from ATL to DAB FL only b/c I need to load up an empty suitcase w/ items stored at my sisters home. My mom had just passed and despite my Sky Priority status w/ the airline, they totally trashed my suitcase :( the hinge was mangled, and the corner horribly cracked in two places - making it unusable. They were not helpful when I reached out b/c I'd only seen the damage after arriving home... Then I called and spoke w/ the kindest human at Solgaard (Joan) in the CX area. She received my photos, calmed my concerns on the phone, and w/in 2 days she had a replacement otw! Joan is a GEM and so kind. I cannot say enough about the whole experience Solgaard offers! I'm truly grateful beyond words as Solgaard stands behind their products, and works tirelessly to protect our environment! I wouldn’t consider buying any other luggage! You won't be disappointed! Loyal Solgaard Customer - 4ever!
Colleen, thank you for sharing your story. We’re deeply sorry to hear about the damage to your suitcase during such a difficult time, and we’re glad Joan could step in quickly to ease your concerns and arrange a replacement. We’re honored by your loyalty and grateful that our products and service continue to support your travels.
I was so excited to invest in this great luggage. On my second trip with my carry on the right side of my lock/opening mechanism got busted off. It was not checked, so rough handling was not really an issue. I reached out to Solgaard & was extremely happy with their service. After providing them with some videos & photos, plus, registering my suitcase's warranty, they shipped me a replacement. I really appreciate them for taking care of me like that (Armely helped me). I was really going to be sad to be out on my brand new luggage (that is not cheap) if they didn't replace it or force me to file a claim with the airline. Thanks Solgaard!
Krista, thank you for your thoughtful feedback. We’re glad Armely could assist you promptly and ensure your suitcase was replaced without hassle. We’re proud to stand behind our warranty and appreciate your trust in Solgaard.
Solgaard goes above and beyond to help their customers. You get what you spend in this product. The airline broke off my lock and they were able to look up my order and are sending me a whole brand new suitcase! I appreciate their prompt responses back and forth with me to resolve the issue, and I will continue to support this brand and their products!
Jessica, thank you for your kind words. We’re glad our team could quickly arrange a replacement after the airline damage and that you felt supported throughout the process. We’re honored to have earned your continued support.
Have had nothing but amazing service from Solgaard! I had one of their cases for many years and when it finally cracked after getting crushed at the airport they replaced it within days! A great product and an incredible team!
Matthew, thank you for sharing your experience. We’re glad our team could replace your case quickly after the airport damage and that you’ve enjoyed your Solgaard luggage for many years. We appreciate your loyalty.
Amazing customer service and so environmentally forward! Will never buy elsewhere!
Darby, thank you for your feedback. We’re thrilled you appreciate both our customer service and our environmental commitment. We’re honored to be your go‑to luggage brand.
I researched Solgaard for few years and finally decided to purchase the check-in closet and carry-on closet. I recently was able to travel internationally and used my check-in closet for a two week trip to Europe. The bag is very sturdy and felt of good quality when I received it. I was a bit undecided on how to pack the closet, but quickly figured it out. Having the closet was really great as we moved to different accommodation every two nights. Nice to just hang it and go. However, on that trip I had a few issues with the wheel and closet system. When I returned home, I contacted customer support and Armely replied quickly with resolution and my replacement parts were immediately ordered with several follow up messages assuring me things were in process. This is a testament to how companies respond when things don't go 100% as planned. Things happen, and will continue to happen. It's how the "things" get resolved that speaks of the company and the people there making it happen.
Derek, thank you for your thoughtful review. We’re glad Armely could promptly resolve the issues with your check‑in closet and provide clear follow‑up. Your feedback highlights exactly what we strive for—standing behind our products and supporting our customers when challenges arise.
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