Allstate Protection Plans

Hello Shirley Kranz, We’re sorry to hear about your recent experience with your claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link and our customers have the flexibility to make a selection. If the consumer is not satisfied with the options available or face any issues during the replacement process, SquareTrade can reevaluate the case and provide additional assistance but this must be completed prior to placing the order. We apologize for any frustration the consumer experienced due to this. We understand the frustration that can arise from this. However, we were pleased to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future. Thankyou, AB

Hello Keisha, We apologize for any frustration or delay you experienced during your claim process. Square Trade strives to offer our customers resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. In this case, a replacement item was shipped via FedEx; however, the customer reported that it was not received. We apologize for the lack of a timely resolution and understand why this can be frustrating. In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future. Thank you, AB

Hello customer, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to provide quick and hassle-free service to all customers. We also make every effort to ensure our specialists deliver accurate and friendly service. According to our terms and conditions, damage caused by weather is not covered under our protection plans. In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future. Thank you, AA

Hello customer Janice Sprague, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade does our best to make the claim process as smooth as possible by obtaining detailed information pertaining to your claim. During the process of providing a quick and effective resolution, SquareTrade may request responses in the form of confirmations or additional information based on the nature of the resolution. These communications ensure that SquareTrade can provide a better solution to our customers in a timely manner. We are sorry for any inconveniences faced during this process and will strive to improve this type of interaction moving forward. We understand the frustration that can arise from this situation. However, we were glad to speak with you and reach an amicable resolution for your claim. We hope to provide a better experience in the future. Thank you, AA

Hello Chris Meeks, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to provide our customers with efficient and effective resolutions to make the claims experience as hassle-free as possible. Our local repair resolution enables customers to find a repair shop in their area for quick and easy service, eliminating the need to mail in their device. This resolution allows customers to keep their original item and potentially preserve their protection plan in case another issue arises. If a customer encounters any difficulties with this resolution, SquareTrade can reevaluate the situation and offer additional assistance. At this moment, one of our specialists has contacted you to discuss this matter and offer further support. Thank you, AA