Allstate Protection Plans (www.squaretrade.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
I purchased an Allstate protection plan with AHS monthly fee of $19.99. My laptop does not work due to power outage. So I proceeded to start a claim. After the claim was filed Allstate said I still had a manufactured warranty already expired so that call the support number and engage with the SquareTrade support system.
Despite numerous calls, speaking with both representatives and supervisors at least 10-20 times, but finally our issue resolved and process the claim.
You couldn't fix my Mac book pro.
So you replaced it without any if , ands or buts. I very please with ypur service.
I had multiple mac book pros break over the years, and you replaced the displays without any push back.
You honor the agreement that I purchased.
I will be choosing you again when its time for me to get another computer or high end product .Thank you
When the Chinese manufacturer of the $1000 inverter I bought quit responding for a warranty claim after 4 months of use, quit responding altogether I contacted Allstate and after having me send in my unit a few days later told me that it was not repairable and gave me a refund of the entire purchase price. If I would not have had the Allstate plan I would have been screwed when the Chinese quit responding. On any large item I will always buy the Allstate picking plan again every time I buy something
The service was Good, not Great. Getting a technician out took some effort: 1.) Wait time to get to a live agent.
2.) Explaining the problem & having to video record the situation (which may NOT have represented the entire situation.)
3.) Parts ordered & sent to the residence that were not used by the technician.
4.) Technician came & didn’t analyze the situation…just replaced one of the parts (fan) that was delivered to the home, BUT that DID NOT solve the issue, which was a consistent Humming & Buzzing noise!
5.) I went to his car & said I still hear the noise, it’s still consistent, the problem was NOT solved.
6.) He came back in pull out the refrigerator again & took the back panel off. He explained some type of tube was hitting against another part which he unscrewed, sniped part of the tubing & screwed it back in…PROBLEM SOLVED!!!
NO MORE HUMMING OR BUZZING.
7.) Not sure why that wasn’t discovered the 1st time, but the technician was friendly, efficient and gets a “A” for effort in solving the problem.
Everything went smoothly and fast. They weren't able to find a replacement or able to fix my item,which is understandable, but compensated me quickly. Very pleased with everything.
The plan was easily accessed and executed. There was no trouble in sending my damaged item to the repair center. My item was repaired in a timely manner and shipped back to me.
I have a water leak in my GE clothes washing machine I filed a claim # 076926684136 on 7/16/26. I still haven't heard from the plumbing co that was assigned to the repair. They did not show nor call when we had an app't scheduled for 7/21/26. Calling Allstate/Square Trade was futile. No follow up from them. I did some research on the plumbing co assigned to the repair. They appear to be OUT OF BUSINESS as per Yelp. Calling the phone # Allstate gave me is in Illinois & I am in Florida & even then the co message says they are not answering calls
this is a total disaster
Update On 7/24/26 after not hearing back from anyone at AllState nor the plumbing co I called again.
Spent a lot of time on phone with a live rep.who promised someone would call me back. As usual there was not call back. Unless you count what is called a "Ringless Voicemail". Your phone doesn't ring but a voicemail just shows up w/o any notification so of course you miss the call. They do this constantly so you miss any opportunity to discuss the situation with a supervisor. Very deceitful
Reply from Allstate Protection Plans2026-07-27
Hello UNHAPPY CUSTOMER,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that adhere to the same standards.
At this moment, one of our specialists has contacted you to discuss this matter and offer further support.
Thank you,
AA
R
R Martin · 6 reviews · Verified · Experienced 2026-07-10 ·
I was forced to accept a replacement chair without any prior knowledge .The email said it was an EXACT !! replacement.It WAS NOT ! This chair DID NOT have arms that extended the full depth of the chair.This is critical to me to push off when standing or to ease down when sitting down.An extremely important part of your EXACT replacement is missing.Unacceptable !!! Additional info.My original review is valid,however in fairness I need to comment on their response.They contacted me that same day and offered me a resolution that was 100% acceptable to me .I am happy ! Credit where credit is due. Thanks,Ron
Reply from Allstate Protection Plans2026-07-24
Hello Ron Schultz.
We’re sorry to hear about your recent experience with your claim.
SquareTrade strives to offer our customers resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. SquareTrade aims to provide the customer with an alternative resolution if the customer is not satisfied with the replacement provided.
We understand the frustration that can arise from this. However, we were pleased to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
HZ
