Allstate Protection Plans (www.squaretrade.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
Though I waited for one month to get my claim solved. They did owner their Promise. I got a Replacement of my lovely broken Samsang Bespoke Fridge with a New one. I would always Recommend their Protection Plan. Thomas Ndunda
the tablet came damage sent it back for a new one and have not received it been 3 weeks
Hello norma montellano, We apologize for any dissatisfaction with the customer’s recent claim experience. SquareTrade strives to offer our customers resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. SquareTrade aims to provide the customer with an alternative resolution if the customer is not satisfied with the replacement provided of received defective item. At this moment, one of our specialists has contacted you to discuss this matter and offer further support. Thank you, AB
I had to make a claim on an air conditioner I got from Sam’s Club. It stopped working and it was outside of the manufacturer warranty window so I had to use the additional warranty I purchased. It was a simple process and I liked the options I had. I got a refund. They sent my money in the form of a check and I got it within a few days. It was worth buying the extra warranty.
The response to my issue was answered in a timely manner and my claim was handeled right away.
easy to follow and make a claim. Did not have to call for assistance.
Everything was great just waiting on my refund
Initially you didn't help me Than you came through a d repaired my tablet. For that I give a 4.
I was a little confused at the beginning on how to get this to work but as soon as I understood the process it went smoothly and faster than expected,
Fast service. Timely update. Quality repair work.
Your company's customer service is stellar. They answered all my questions.They processed my claim quickly. And then they also processed my refund or replacement quickly.
Technician was not knowledgeable enough. I called Samsung to resolve the issue with my fridge because your company canceled the claim.
Hello Uzoma Obi, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that adhere to the same standards. In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future. Thank you, AA
The washing machine stopped working on July 3rd. The first appointment was July 9th with a part sent to us for the repair of the machine. Unfortunately it was the wrong part. We were told the next appointment would be the 20th of July. On the 19th the appointment was canceled and rescheduled for the 24th, We immediately called All State to complain about the change. Eventually the appointment was rescheduled to the 23rd. Fortunately Andre the technician now had the right part and successfully got the washer working. The entire matter was an inconvenience as we now had to take our clothing out to be laundered which was quite expensive. The entire repair took 20 days from the time we called All State. The fact it took 20 days was completely unacceptable.
Hello Barbara Larsen, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that adhere to the same standards. We understand the frustration that can arise from this situation. However, we were glad to speak with you and reach an amicable resolution for your claim. We hope to provide a better experience in the future. Thank you, HZ
You guys are very, professional when it comes to help us with issues on our claim amazing communication great work
I am extremely disappointed with this protection plan. I faithfully made payments for four months, only to find out that when I needed to file a claim, it was denied because I no longer had the original receipt. That requirement wasn't made clear when I signed up, and after paying for months, I was offered no refund even though I couldn't use the coverage I had been paying for. It feels like a waste of money and very unfair to customers. If your claim depends on having paperwork that many people no longer keep, that should be clearly explained before taking customers' money. Based on my experience, I would not recommend this protection plan.
Hello Band Era, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to provide our customers with efficient and effective resolutions, as our goal is to ensure your experience is as hassle-free as possible. However, there are necessary actions customers must take to help us move their claims forward, such as submitting their proof of purchase. This requirement allows us to verify essential details that affect the protection plan, including the item's price, date of purchase, and serial/IMEI numbers when applicable. Customers are welcome to submit their receipts at any time before a claim, and we always recommend uploading them within a week of purchasing the item. At this moment, one of our specialists has contacted you to discuss this matter and offer further support. Thank you, AA
First of all getting the warranty verified was terrible because the salesman, who had already left, forgot to attach the warranty and the appliance info together. Then, Allstate contacted us the day before a repairman was to come to say they couldn't find a repairman. When I answered their communication on which option I wanted ( exchange of stove or money back) they said I didn't answer it correctly and no one had told me, so we wasted several more days contacting them to see what the problem was and stating our answer the way they required (although no one had given us directions) All in all, although I got a full refund and met some great helpful people along the way, the experience was so stressful that I wound up being 3 or 4 weeks without a stove. I wouldn't get an extended warranty again from them.
Hello maryvonne grieco, We’re truly sorry for the frustration you experienced with your recent claim, and we appreciate the opportunity to address your concerns. SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. In this case since the repairs were delayed SquareTrade provides the customer with the alternative resolution which was the reimbursement. Once again, we sincerely apologize for any difficulties you've experienced so far. However, we would appreciate the opportunity to review your claim and determine how we can assist you. One of our specialists has reached out to you to offer further support. Thank you,
I had trouble with my refrigerator and called for repairs. Once it was concluded that it could not be repaired, they gave me my purchased cost to replace.
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