Allstate Protection Plans (www.squaretrade.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
What people say
c
customerYOU DONT NEED MY NAME美国 · 1 review · Verified · Experienced 2026-07-10 ·
★★★★★
why you guys canceled my warranty…
why you guys canceled my warranty protection because of my claim i claim for a clip that was broken and a gauge bike that's not working and you said you don't cover wear and tear but this gauge that is not working is electical you said you cover electrical but now you want to cancelled and return my money i pay for the warranty you guys are the SUCK UP company i know let see what the BBB says about what you did to me and you want to know how many stars zero zero zero that's what i am going to give this company i ask for manager or supervisor but i was denied to talk to them i am your customer and you treat me like shit so DAMN YOU i will contact BBB and report how you treat me and my claim i will NEVER EVER BE TRUSTING YOUR COMPANY AGAIN even my car and home insurance you guys are the worse of all the worse company i ever deal with wait for my complain to BBB I WILL PUT YOU ON ALL THE SOCIAL MEDIA LET SEE IF THEY WILL USE YOUR COMPANY AGAIN
Reply from Allstate Protection Plans2026-08-03
Hello customerYOU DONT NEED MY NAME,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not cover physical damage. While SquareTrade does its best to assist all our customers, we can only approve claims within the specifications of the coverage purchased.
At this moment, one of our specialists has contacted you to discuss this matter and offer further support.
Thank you,
AA
The person I spoke with was very nice and so helpful. Listened to what I had to say and was very fair with me. Explained what would happen and the process. Thank you for making it so easy.
My massager stopped working and after I uploaded a video I received a full credit towards a new one. I really like that I didn't have to return it and every warranty I get through here goes smoothly.
Oh I’m so impressed how helpful you guys help me with my washer couldn’t get fix but you guys gave me back my credit refund of my washer and I bought another one 😁thank you so much oh and I still bought my insurance again
Customer service was really nice, once I finally talked to someone. I have been waiting over 6 weeks for a check though. This was after my claim has been approved. Returned the warrantied part and it was received 4 weeks ago. 2 phone calls and I am still waiting. Sad to say that I had also purchased a warranty on the replacement part even. I am not sure what good having a warranty, being approved, or returning the warrantied part is, if I never get reimbursed. I really hope I did not waste another $80+ on a second warranty, if they are as useless as they seem right now.
Reply from Allstate Protection Plans2026-08-03
Hello Andrew Kleber,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade does its best to provide customers with efficient and effective resolutions, as we strive to make the claims experience as hassle-free as possible. We also work hard to ensure our specialists deliver accurate and friendly service. If payment is not received within the specified timeframe, our goal is to resolve the issue before it causes any further delays. We apologize that this was not your experience.
In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future.
Thank you,
AA
We are very happy with the process and Company. Been using them for Years now and excellent service and they definitely honor their policies. Thanks for your help
They sent the wrong part out (they sent a refrigerator door per the technician and my issue is with the washer machine) and the technician wasn’t able to fix my washer and he took the part and left. I called them after the technician left, to report the wrong part being received on 7/29 and did a chat today 7/31 and was assured both times it would be escalated. Still no repair scheduled. They could send the right part and have my washer machine repaired. What has happened to technicians coming out and diagnosing problems and then ordering parts for repair? You also can’t get anyone on the phone. Everything is through email and chat. No accountability and terrible customer service. I’m surprised Costco where I purchased the washer machine from -and by the way has excellent customer service, would contact with Allstate who it seems has terrible customer service from my experience with them.
Reply from Allstate Protection Plans2026-08-03
Hello Erika Stringer,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade strives to provide customers with efficient and effective resolutions because we aim to make the claim experience as hassle-free as possible. For appliance claims, multiple teams collaborate to deliver a resolution. However, our goal is to prevent any issues that might cause a delay. We apologize that this has not been your experience.
In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future.
Thank you,
AA
After a month of not having a washing machine and 3 visits from an appliance repair company that knew nothing about what they were doing and should be terminated! I did get a gift card to Home Depot, but Home depot didn't have a replacement washer and would requires a 2 week wait for a replacement to be ordered, so I has to buy the replacement at Lowe's that was in stock and available for pickup now. Allstate paid the cost and taxes as promised, but with 3 children in the house and playing a waiting game for a month to get a resolution to the claim is a bit MUCH!!
I love taking his plan knowing it’s a piece of mind with my eyeglasses. We all break our eyeglasses knowing that this #Warranty exist well worth getting. But you will have a very hard time trying to get your electronics fixed with this #Warranty but for glasses I would totally get it.
M
M. W. Randel美国 · 1 review · Verified · Experienced 2026-07-10 ·
★★★★★
Stunningly easy and they do what they say they will!
Unbelievably easy! They actually do what they say they will do - it's all above board and honest!! Such a rarity in today's world! Customer service is unexcelled; turnaround time so fast! Could not be more impressed or stunned to be honest... A refreshing experience to say the least!!
I took insurance out on my glasses. There was a scratch on the lens. With the help of the business I bought them from, I was able to start a claim. Once I finished the claim and sent pictures; I received a check in several weeks. It was a very easy process.
R
Robert Aufderhaar美国 · 10 reviews · Experienced 2026-07-25 ·
★★★★★
Stressed over a weedeater.
I bought a weedeater and a year and a half later it won't run properly, so bad I had to buy a another weedeater. I called Square Trade, the company that conducts the claim and it was immediately approved but I couldn't return it because it is gas powered. Then I had to use a CHATBOT and over more than an hour and a half had to answer the same questions over and over and send pics I had to repeatedly take because I couldn't upload a file.
After all that I have no response on if it was approved or not.
May I also say the lady that answers the phone, Allison, was rude and talked over me.
Their goal was to get me to give up, I believe.
UPDATE..they said will reimburse me for the weedeater but I'm disappointed in how they handled me...
I edited it to 3 stars from one. They reimbursed me 98.00. Thanks to tariffs it now cost 128.00. FDT
Reply from Allstate Protection Plans2026-07-31
Hello Robert Aufderhaar,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade does its best to provide swift and hassle-free service to our customers, as our goal is to ensure a smooth claims experience and eliminate any issues that may cause delays. We want to make sure you have the support you need during the claims process, whether via phone or our chat feature. We sincerely apologize that this has not been your experience.
At this moment, one of our specialists has contacted you to discuss this matter and offer further support.
Thank you,
AA
Going shopping online if there's so offer to get a warranty to ensure your product will work and to make sure in the future if it doesn't work. That you can replace it or get a refund. I always get a warranty one shopping online Allstate protection plan always pays off.
Square one offer to replace my outdoor swing chair because Allstate was frustrating me only for another representative to tell me it cannot be done I am so distraught.
Reply from Allstate Protection Plans2026-07-28
Hello customer Carol,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade strives to provide our customers with efficient and effective resolutions, as our goal is to eliminate any issues that might cause delays. In this case, your account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. This process ensures that the information regarding the claim is verified to prevent misrepresentation. We apologize that this has resulted in your claim still pending the completion of this process.
In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future.
Thank you,
AA
M
Maria · 2 reviews · Experienced 2026-07-28 ·
★★★★★
This was the WORST customer Service…
This was the WORST customer Service experience I've EVER had. What a waste of money and my time.Home Depot should be ashamed selling this "Allstate Protection Plan". They dont give you a phone number that allows you to speak with a live person.I spent and hour and a half typing away, when all I needed was a technician apt to come out and service my G.E refrigerator that was literally falling apart piece by piece. After an hour and 40 mins still no apt. This was my second time trying to use my extended warranty.Getting in touch with someone was so difficult the first time I had to have Home Depot call them to set up an apt for my dryer as they were so difficult to get a hold of. This time around I gave them the benefit of doubt and called myself, BIG MISTAKE!! Same run around and no resolution after almost 2 hours on the phone and no apt I finally had to request a supervisor and apperently that requires a call back.
So now I wait to hear back so I can try again to book an apt for service, how ridiculous is that!. I wished I'd never purchased this crappy extended warranty. DONT BUY IT! Very disappointing it's a rip off!
Reply from Allstate Protection Plans2026-07-29
Hello Maria,
We’re truly sorry for the frustration and inconvenience you’ve experienced during your recent claim.
SquareTrade strives to provide a seamless experience and anticipate our customers’ needs through customized service. We offer a variety of resolution options to ensure we meet service requirements and efficiently resolve our customers’ claims. Several factors can impact the timeliness of our team sourcing a technician for an in-home repair, including the customers’ address or location, the item type, and the specific failure the item is experiencing. To the best of our ability, we work to prevent these factors from affecting customers’ claim resolutions. We apologize that this was not the case here and would love the opportunity to make things right.
We’d really appreciate the chance to take a closer look at your case and see how we can better support you. If you’re willing, please reach out to us at [email protected] with “Trustpilot Review” in the subject line. Including details like your protection plan ID or contact information will help us locate your file quickly. One of our specialists will review your claim with care and follow up directly.
Thank you,
AB
The product warranty resolution worked very easily and I was given several convenient options.
J
J D · 1 review · Experienced 2026-07-28 ·
★★★★★
I wish I could rate it 0 stars
I wish I could rate it 0 stars. I was forced to purchase a protection plan when I bought my phone. Over a year later that phone stopped working and I filed a claim which was accepted. I had to pay a $49 deductible to be told to take it to a local approved repair shop. I tried 3 shops that were all permanently closed while listed as open. Then they told me to return the device and they would issue me a check for $199 to buy a new phone. I went ahead and purchased a new phone from Amazon, returned the old phone on July 1st, and waited. July 10th they confirmed it had been received but that they had not sent a check yet due to a "computer glitch." Then on July 22nd they confirmed a check had been sent, but couldn't prove it with a tracking number or confirmation email, etc. but PROMISED it would arrive by the 23rd. Of course it didn't. It is July 28th and there is no check in sight, the money is spent, and I am being redirected to a new team so they can "escalate my concerns." At this point, the only way I'll see a reimbursement check is by filing in small claims court. Don't purchase a plan from these liars.
Reply from Allstate Protection Plans2026-07-29
Hello J D,
We’re truly sorry for the frustration and inconvenience you’ve experienced during your recent claim.
SquareTrade strives to provide our customers with efficient and effective resolutions, as we aim to make the claims experience as hassle-free as possible. If a customer does not receive their payment, our goal is to address the issue promptly to avoid further delays. We apologize that this was not the case with your claim.
We’d really appreciate the chance to take a closer look at your case and see how we can better support you. If you’re willing, please reach out to us at [email protected] with “Trustpilot Review” in the subject line. Including details like your protection plan ID or contact information will help us locate your file quickly. One of our specialists will review your claim with care and follow up directly.
Thank you,
AB
