Dissatisfied sent…
The replacement ice maker that was sent has half the capacity of the one that we purchased. I paid for a 3 year extended warranty and only got a little over a year of it. Not able to purchase a warranty for the replacement.
About Allstate Protection Plans
Data updated- Website
- www.squaretrade.com
- Category
- Business Services
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 79% (30/38)
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Is Allstate Protection Plans legit?
Allstate Protection Plans (www.squaretrade.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
What people say
My tablet was fixed and sent back to me…
My tablet was fixed and sent back to me like new in a timely matter
The protection plan isn't worth the money
I was given the option out of 3 different ice makers. I chose the one I wanted but received a totally different ice maker. It was much much smaller than the one I previously had. I was very dissapointed with what I received.
Reply from Allstate Protection Plans2026-08-03
Hello Eric, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to offer our customers resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. Sometimes, delays may occur if the item is not readily available in our inventory, as we would need to source the replacement externally. We apologize for the lack of a timely resolution and understand why this can be frustrating. At this moment, one of our specialists has contacted you to discuss this matter and offer further support. Thank you, AA
9was fast easy
I was amazed at how easy it was to make…
I was amazed at how easy it was to make a claim. The process was simple and straightforward. The check came in the mail so fast. I bought a new pair of glasses right away and purchased insurance to cover the new ones.
Quick service and I even sent it on a holiday weekend
Shipping was kinda rough for my item due to dimensions but I found a box that worked, they got my item back as quickly as they could and I appreciate that, screens been replaced and works well thank you !
No Worries
Everything went smoothly. No complaints. Thank you.
I have no idea why my claims are being…
I have no idea why my claims are being denied. I have multiple TV'z...and they are not working
Reply from Allstate Protection Plans2026-08-03
Hello customer, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to provide a smooth claims experience and eliminate issues that may cause delays, as we aim to offer an efficient and hassle-free service. However, customers must take the necessary steps to locate a protection plan in our system, such as submitting proof of purchase. This step is crucial because the protection plan is linked to the numbers on your receipt. We apologize for any confusion this may have caused. At this moment, one of our specialists has contacted you to discuss this matter and offer further support. Thank you, AA
Smooth and easy process
Smooth and easy process. Just too many emails.
One word
One word, Ecellent! Very easy to report, fast answer and your check in time promised!
I SUBMITTED MY CLAIM FOR A MATTRESS…
I SUBMITTED MY CLAIM FOR A MATTRESS CLOTHIES, WAS ASKED A QUESTION WHAT TYPE OF MATTRESS AND IF NO ONE KNOW WHAT I PURCHASED. I PROVIDED THE REASON AND WAS DENIED IMMEDIATE. THESE WAS THE ITEMS I WAS TOLD BY CLERK WHEN PURCHASED THE COVER/WARRANTY. UNABLE WAS DENIED FOR A REASON THAT THIS WAS TO BE COVERED.
Reply from Allstate Protection Plans2026-08-03
Hello JAMES WOODS, We apologize for any dissatisfaction with the consumer’s recent claim experience. SquareTrade’s goal is to provide a smooth claim experience and give our consumers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non-electronic products. We strive to provide our terms and conditions as it relates to the consumer’s specific item by sending their protection plan contract via email and making it accessible on their online account. In the case of mattress, Loss of resiliency (mattress dips, is lumpy) are not covered for this type of item. In this case, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide better experience in the future. Thank you, AB
No hassle claim
No hassle claim! From time if filing to receiving payment - quick!
good service
Pleased
Thankful for the support I received to implement my warranty on my product.
online made the process simple
Protection plans
The process for you to address a claim is very fast. I have never had a claim denied. I always buy a protection plan for a product I purchase.
I would get this warranty again if offered
Quick process. Only took a couple of days. Good communication. No issues. Delivered as promised.
From start to finish the process was…
From start to finish the process was very easy!
It was worth having that extra benefit…
It was worth having that extra benefit to purchase. I didn’t think I purchased it so almost lost out on it until I came across receipt with paperwork.
The entire process
The entire process, from contacting Allstate to receiving my check was so quick and easy! Nice change of pace from some of the customer service experiences I have had!