About Sterling Insurance
Data updated- Website
- www.sterling-insurance.co.uk
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 85% (33/39)
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Is Sterling Insurance legit?
Sterling Insurance (www.sterling-insurance.co.uk) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 77% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
What people say
I,m still waiting to receive an e-mail…
I,m still waiting to receive an e-mail showing me that you deducted £30 from my payment to you due to my cancellation,so i can provide this to my current insurer
Reply from Sterling Insurance2026-07-20
Hi Frank, Thank you for your feedback. I have passed your comments across to our Advanced Customer Service team for further investigation and review. We'll look to contact you in due course. Thanks in advance, The Sterling Insurance team
Excellent service finding the right…
Excellent service finding the right product
Person was helpful and polite
Excellent customer service
Excellent customer service. Fair price. Would recommend. 2nd policy bought through them.
Cara was excellent in helping us out…
Cara was excellent in helping us out with our renewal. It’s such a refreshing change to deal with a company that actually cares about their clients. I would highly recommend using them. Thank you again Cara.
Every year my insurance either stays…
Every year my insurance either stays the same or goes up this year its gone up so it will be the last year I'll be insured with you..
Reply from Sterling Insurance2026-07-21
Hi Dominic, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations. Your comments have been noted and will be used to help improve our service moving forward. Kind regards The Sterling Insurance team
Easy sorted
Sterling Insurance Staff
I rang Sterling Insurance and was connected with Rachel. She was absolutely lovely from the very beginning and made the whole process smooth and easy. I’m normally quite anxious about making phone calls (let alone sorting out car insurance over the phone) but Rachel was extremely easy to talk to and guided me through everything. She was also able to provide a really decent quote compared to what other insurance companies were offering. The hold times were short, and I was able to email her all the documents that were needed. I got my car insurance sorted then and there. It was a great experience. Thanks so much, Rachel!
Excellent service staff very helpful…
Excellent service staff very helpful polite and patient I was very happy with the policy and the level of professionalism of the agent very satisfied highly recommend this company
The young lady on the phone was great
The young lady on the phone was great , very helpful and knowledgeable. Nothing was 2 much trouble for the lady . Service . Staff couldn't be faulted . Price was discounting due 2 the original underwriter not ensuring the type of car I have . So needed 2 start another policy
Great service Sterling sorted out my…
Great service Sterling sorted out my Landrover Defender insurance renewal Hassle free at a very good price without any effort from myself Just spot on 😃 Cheers
I was purchasing this insurance for my neighbour.
I was purchasing this insurance for my neighbour Charles who doesn't do computers or Internet. After getting insurance I phoned and requested his documents to be issued by post and got a very helpful girl who said certainly and he received them a few days ago.
Good experience a good company
Awkward to deal with, unhelpful - but will resove
I have found Sterling to be incredibly difficult to deal with. On one occasion I was treated very rudely by a member of the 'helpdesk', and actually got no help. The online portal is not the best. I tried adjusting my 'auto renewal' payment option, which they kept telling me was online, it isn't. They have made this simple change very difficult, which I understand is against the guidelines from the FCA. I reviewed Sterling after insuring with them last year. Then, as new business, they were very good. It is unfortunate for both of us that they now they don't seem to be so helpful. 21/07/26 Spoke to a very helpful CS person, Billy, who sorted out all of my problems, thank you. I am happy that he explained a lot to me and was so kind and polite.
Reply from Sterling Insurance2026-07-20
Hi Vernon, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations. Your comments have been noted and will be used to help improve our service moving forward. Kind regards The Sterling Insurance team
I had a problem with my direct debit…
I had a problem with my direct debit and rang stirling, I was put through to a lady called Lynda who is an asset to your company. She sorted the problem out in double quick time .Thanks Lynda with a Y.
Efficient clinical and reasonable cost
Price was right
Price was right. Very easy on Internet website. Very happy
Excellent customer service
Excellent customer service. The lady i dealt with explained everything to me and was very helpful.
Easy to arrange online
It was very easy to arrange my insurance and to receive documents online, with no hassle. Very happy with price too.