Sterling Insurance

Policy Documents Received

I received my details of my policy via the post and via email which shows that all items are covered on the policy and this arrived on time

Beth was very helpful and informative

Clear and helpful

I felt the representative understood my needs and listened to my requests giving me clear professional information. I was given time to reflect on the offer and not pressured into anything. I have not needed to contact the company so can not comment on the after service. The price was fair and reasonable.

easy peasy got things done as quick as…

easy peasy got things done as quick as possible unlike others

I was able to talk with a real person…

I was able to talk with a real person rather than doing an online application, which was perfect. They were very helpful and took the time to answer my questions.

10/10

Jacqueline was extremely helpful explained all the meanings and official documentation very clearly as I had no understanding of what I was doing she helped me choose the best policy for my needs allowing a stress free very easy set up of learners insurance on my newly purchased vehicle Policy price for learner is extremely affordable which I was very surprised about and greatful for

No Claims Bonus

In this current cost of living crisis I had to renew my car insurance with Sterling I opened my email with some in trepidation fearing that like everything else they were likely to hike up the cost and ignore my no claims bonus in their estimations? However, I was surprised to discover that Sterling did not increase the annual insurance premium as other companies are inclined to do! Subsequently, I was happy to renew rather than go to Go-Compare!

Very helpful in every way

Classic cars

This will be the second year i have insured my very precious (to me)classic car. It was very straightforward and the young man I spoke with was very friendly, even helping change the agreed value. The renewal price was very competitive and i stayed with Sterling for all their services.

Available for EU-licensed non-UK residents

Sterling is the only insurer I have been able to find that would cover our car for three months with drivers having full EU licences and resident in the UK less than nine months a year. The process is as efficient as any on-line and the call centre staff are polite, helpful and efficient. The insurance isn't cheap and costs about the same for three months as a full-year policy for UK-licensed drivers resident in the UK. I imagine the cost is so high for the same reason that other insurers won't cover us -- probably. their claims experience.

Polite and professional person

Polite and professional person Great

Sterling service from Sterling…

Sterling service from Sterling Insurance. Seriously though the service I received was polite, professional, knowledgeable and promptly dealt with my query. I will doubtless remember this when it comes to insuring my other vehicles. Gold Standard'

They behave like bullies

Apart from the horrendous waits on the telephone, (at least 80% of them were 20 minutes plus, longest was 75 minutes), Sterling Insurance act like a bunch of threatening, bullying goons. They sent my 17 year old son letters asking for £56.59 which had been paid. He was very upset with these letters, which mentioned debt collection agencies, County Court, and extra charges. What kind of company sends threaening letters to children? When I asked to speak to a manager, I was told it could be uo to 30 days! Do yourself a favour and avoid dealing with this company. They are appalling.

excellent service after many problems

after having problems with you sending E mails requesting info. you really didn't need, I was ready to cancel my policy but eventually got to speak to someone who new what they were doing, Sarah sorted my problem out quickly and was a great communicator, I am happy now with my policy, thanks to Sarah

It was easy to arrange online and then…

It was easy to arrange online and then I was sent a link to an app which I find useful to assist with my learning

It was above agerage

Horrid to use

Horrid to use. They emailed me over a month ago telling me I had missing paperwork and I needed to go on the website to sort it. So that’s what I try and do but instead it tells me there was never an account made so I tried making a new one and my phone number was already in use to make an account. I emailed them asking for support for this but instead silence. Now they have cancelled my insurance and I’m sure they’re going to take my money along side it honestly just a scam.

Excellent customer advisor

Excellent customer advisor, sorted and issue straight away. Clear and understandable.

Rip-off company

I just want to warn other people to not use this company at all , they are effectively just a middle-man (broker) and will hammer you with all sorts of cancellation fees and other fees in case you need to cancel your policy. You have been warned. Also getting through to them over the phone takes an eternity.

Best prices easiest onboarding Lance…

Best prices easiest onboarding Lance was great