Sterling Insurance

Effortless and no pressure

After calling to get insurance, dealing with Rachel was simple, pleasant and effortless, from initial begginging to end there was nothing but complete professional ethics, im so pleased that I had the opportunity to get her as a mediator and get my policy set up.if my insurance brokers can match the skill shown by this person ,I will be more than satisfied, after the signing up and sealing the contract, i mentioned to my son ,an MP and we'll respect in his field ,i said that there are so many strangers in life that pass by and instantly you know there a lovely person Many thanks

Great To Deal With

A combination of online application, and phone conversation to iron out odd details led to a great overall experience, and the operative I spoke to was very knowledgeable and helpful. 5*

Awful company

Awful company - phoned to get car insurance for my 17 year old son on his bday to go out learning - got it online with Stirling but they didn’t send any confirmation email and couldn’t get into the portal, so phoned them up - 2 hours and 3 phone calls later still no confirmation email, left on hold for most of the 2 hours tried to cancel as didn’t want to take him out driving with just word of mouth that he was insured as no confirmation - managed to get another company to insure him in 3 mins got confirmation email straight away - but Stirling then charged us £40 to cancel! Disgusting customer service, couldn’t log on to portal or no emails at all! £40 for being on call for 2 hours when all we wanted was confirmation of his insurance! I dread to think if he had an accident and needed to make a claim with them how bad it would be to sort out with Stirling! Do not use!!!

My call was answered very quickly

My call was answered very quickly and my policy renewal was dealt with and payment made without fuss.

Great service

Great service. Was busy and took long time to get through to but once through extremely helpful

They do not answer the phone!

Amanda excellent customer service

Amanda excellent customer service, professional and friendly, got the issues resolved. Simon

Very Impressed.....

Agent was kind, courteous and totally professional - service the way it should be.... Excellent rate also for new car policy - Highly Recommended - Thank You.

Awful

Awful. Trying to cancel. Chats always busy. No way of doing it online. Limited hours to call when you work full time. No response back

General process is ok but…..

General process is ok but very confusing as to “who’s who”! Started with Compare the Market, went to Sterling Ins, then when completing the process there was mention of Makerfield Ins, then Bikesure Ins, and now getting emails on behalf of Hearts Ins 🤷‍♂️

Good Customer Service.

They give a competitive price...which is always helpful ! The Customer Service reps are very helpful and try to help. I have used this company for 2 years running, and will continue to do so.

Amazing product and Service

The team I dealt with including, Rachel, Russel and Alex have been absolutely amazing. I have a bespoke policy that allows me to drive 365 days per year in Europe. I could not get a policy like this or service like this anywhere else. Unreservedly recommend.

Dreadful scammy company!

Dreadful scammy company!! Avoid ! They cancelled my policy after less than a month over a silly little mistake and forced me to pay the full policy amount by threatening court action if I didn’t pay !! Financial ombudsman made them refund me but took 6 months to get my money back ! Rude , arrogant thieves , avoid them at all costs!

Problems delt with well.

Lucy was very helpful and friendly with…

Lucy was very helpful and friendly with a good knowledge and desire to help. Very much reccomend to all.

very helpful and pleasant

very helpful and pleasant contact on the phone. Took time to answer questions and helped to get the best deal available. very professional and helpfull

Perfect 👌

Great insurance and easy to deal with.

Brilliant team and great service and…

Brilliant team and great service and price, but it will usually take 2-3 days of perseverance to get any one to talk to you. I suppose that is only because they are so popular !

After holding on for nearly an hr after…

After holding on for nearly an hr after being told thirty mins later I would get through in ten mins they hung up on me at 6pm on the dot even though they are not meant to close until seven what a waste of space

Whilst changing insurance from another…

Whilst changing insurance from another company. to Sterling the previous insurer had not supplied the correct information, thus causing a problem for my cover, but with the swift assistance from Emma, who was on the case and quickly sorted out the problem with several calls to insurers, underwriters and myself, it was all sorted, it was a refreshing experience to have such great customer service from Emma, thanks again