Sterling Insurance

Extremely happy with the service I…

Extremely happy with the service I received today from the lovely lady from sterling insurance, very understanding, polite and knowledgable, she made my day.

Excellent all round Sharon was 👍 great.

Made an enquiry on the website you put a day and the time that you want them to call you back. Nice selected today at 5:30 which was five minutes from then got a phone call straight away spoke to Sharon she was very informative I asked for a quote but she went above and beyond to get me the best deal thoroughly recommend sterling ensuring I'm very satisfied. I love that friendly approach with a bit of banter Just makes it feel like it's more personal Than just Strictly business I had a bad day and Speaking to Sharon Made it better. Thanks Sharon for an excellent service 😀 👍

Fantastic experience

Paul was really knowledgable, helpful, patient & friendly. He put at ease straight away & went through everything with me, asking if i understood everything, did i need anything explained again & did so with grace & friendly proffessionalism. He is an asset to your company & worth his weight in gold

It was really lovely to speak to many…

It was really lovely to spewk to many of member of staff,i had to spend a few hours to call back and ask for solution,however, whomever I spoke to was a most kind human being, and I feel Kitty was so amazing, as she was the one who sort my problem

Be aware that for learner insurance…

Be aware that for learner insurance they only sell 12 month policies. However this is not made clear when taking the insurance out. When I tried to cancel my daughter's policy was told I had to pay the full outstanding balance plus a cancellation fee. Then when I said I will just let it run and not renew, I was told I needed by law to inform them if she has passed before it expires and either cancel or take out a full policy. Watch for the small print with these guys, or my advice would be do not get sucked in by the reasonable pricing of their learner insurance!!! Would never use it recommend

Nice lady

Lady was very helpful.pleasant.felt at ease

Another great stay

As in the past at Mercure...Great staff, fantastic food options, clean and bigger rooms. Nice all around. The lift needs urgent service at Mercure Carfiff... Thanks for a very nice stay. Off to Mercure Chester now...

For someone who has dyslexia and ADHD

For someone who has dyslexia and ADHD, I would just like to thank the staff for being very clear and patient with me Top Service

Very helpful, lovely Staff.

I was nervous using Sterling as all I could see on their website was a box to enter my phone number. Having had great frustration with other online temporary cover websites I finally gave my number to Sterling and they called me back around an hour later. The woman I spoke to was lovely and took all my information and very quickly got me a price that was well under the quotes I'd received. I was very impressed with the service and would 100% recommend Sterling to anyone needing temporary car insurance cover.

All good and good service 😊👍

Excellent team

Each of Chris, Chloe, Jo and Tracy, to whom I spoke to arrange new cover was very knowledgeable, helpful, friendly, efficient and effective

I was able to talk to someone quickly

I was able to talk to someone quickly. I was given friendly and concise advice.

Had to cancel with no refund after running out of miles

I have had to cancel my insurance after only 4 months because I ran out of insured miles. I appreciate this was my mistake, I grossly underestimated how many miles I would need, but I was given to believe I could extend the miles as much as I needed. As it turned out there was a limit to how much I could extend them, and once these miles were used up as well I was unable to increase it any more or get any kind of refund for the remaining months of my policy. It was an innocent mistake that has cost me a grand for a new policy after only 4 months. Calling the company I have repeatedly been transferred between departments 5+ times and been on the phone over an hour, and every time they say they are experiencing higher than usual call volumes. I posit that if you're always experiencing higher than usual, you need to update your usual. I will not be insuring with them again

We took out learner insurance for my…

We took out learner insurance for my 17yr old son as the price was very reasonable. He them passed his test and we knew he wouldn't be insured but jt hadn't been explained his car would not be insured at all. We waited over 1hr 15mins on hold before we were cut off as they shut. We then rang back the next day and after 3 separate calls were given a quote of £5000 for a 20yr old 1.2 VW Polo ! So we went to Admiral for £1300. Not good once you pass! Terrible waiting times avoid!

DO NOT USE FOR LEARNER INSURANCE - NON EXISTENT CUSTOMER SERVICE

We took out learner insurance for our son, and paid £250 which we thought was great as he was 22 so not classed as young driver. However when he passed we could not get through on the phone after several attemps we decided we would cancel and renew elsewhere. There is no option to change this online. They sting you and we had a £37 refund after only 5 weeks of cover!!!!

Personal, not a search engine

This is the second year I have renewed with Sterling and again with Tina. Tina always tailors the quote to my exact requirements and is super helpful and knowledgeable. You just don't get that on a comparison website. If you value personal service, great prices and complete confidence in the actual cover you are getting, look no further!

Shocking service when updating policy…

Shocking service when updating policy information,over 1 1/2 hrs on the phone cut off twice and wrong department twice would give zero

Extremely easy process to obtain a…

Extremely easy process to obtain a policy.

After what seemed like an eternity…

After what seemed like an eternity waiting for my telephone call to be answered, I received excellent service and information. Thank you.

Great service and helpful stuff

Great service and helpful stuff! Thank you