SUNSKY

Hello Anup,  Your $70 package has arrived in India. We've provided the contact information of the local delivery company below, so you can reach out to them directly to reschedule the delivery if needed.  Please note that the $7 refund is for a previous order, not your $70 order. Kindly double-check the order number we sent earlier for confirmation.  Thank you for your attention, and please feel free to contact us if you have any questions.  Best blessing, SUNSKY Team

Dear Triantafillos Maropoulos, We sincerely apologize for the delay in shipping your order. Please kindly note that our Chinese New Year holiday began on February 10th. All orders placed during this period are now being processed and will be completed by February 25th. We have marked your order as expedited and will arrange shipment for you as soon as possible. Once your order has been shipped, we will send the tracking number to you via email. Thank you very much for your patience and understanding. We look forward to resolving this matter and ensuring your satisfaction. Best blessing, SUNSKY Team

Dear ebrahemoogmail.com,  We are sincerely sorry to hear that the item you purchased is not functioning as expected. Please accept our apologies for any inconvenience this may have caused.  We have sent you a message via WhatsApp to follow up on the refund matter. Kindly check your WhatsApp when you have a moment.  Your satisfaction is our top priority, and we are committed to providing you with the best possible customer service.  Thank you for your patience and understanding. We look forward to resolving this issue to your satisfaction.  Best blessing, SUNSKY Team

Hi Mhloni Sibiya,  Thank you for choosing Sunsky.  May I know your order number? We will arrange a sales manager to contact you promptly to work towards a resolution that meets your satisfaction.  We appreciate your patience and understanding as we work to rectify this situation. Your feedback is invaluable to us, and we are committed to making this right.  If you have any additional information or concerns, please feel free to reach out to us at [email protected]. We will answer your questions as soon as possible and are always ready to assist you.  Best blessing, SUNSKY team

Dear dshoppingstore,  We sincerely apologize that the Type-C magnetic connector was missing from your package.  We understand your frustration and appreciate your feedback. After checking with our factory, we confirmed that the Type-C magnetic connector was placed separately in an extra foam bag. Due to its small size, it may have been easily mistaken as unnecessary packaging and overlooked.  Could you kindly double-check the packaging materials that came with your order? It may still be inside.  If you are still unable to locate it, we are happy to send you a replacement Type-C magnetic connector free of charge to make things right.  We sincerely apologize for the inconvenience and disappointment this has caused. Thank you for your patience, and we look forward to resolving this for you.  Best blessing, SUNSKY Team

Dear GreggJackson, We sincerely apologize for the inconvenience you experienced with your delivery. It appears that your address was automatically uploaded to DHL, which may have been an operational error on their part. Additionally, due to the Chinese New Year holiday from February 12th to 23rd, logistics services and factories were temporarily closed, which delayed our ability to receive your information and respond to your request in a timely manner. We truly appreciate your understanding and continued support. If you have any further questions or need assistance, please don't hesitate to contact us. Best blessing, SUNSKY Team

Dear Tarzan, Thank you for shopping at our store and for taking the time to share your feedback. Due to the extended Chinese New Year holiday, logistics and shipping schedules were temporarily affected, resulting in delays in order processing. We have officially returned to work today and are doing our utmost to process all pending orders urgently. We're pleased to inform you that your order is expected to be shipped tomorrow. We will continue to monitor the shipping status closely to ensure you receive your item as soon as possible. Thank you very much for your patience and understanding. If you have any questions, please feel free to contact us anytime. Best blessing, SUNSKY Team

Hi Keane,  This is Anne from Sunsky — nice to connect with you here!  I sincerely apologize for any confusion caused. Due to the Chinese New Year holiday (from February 12th to 23rd), your order experienced a delay. Under normal circumstances, the shipping time is 3–5 days.  As we agreed via WhatsApp, the shipment will proceed after the holiday. Thank you so much for your patience and understanding.  If you have any further questions, feel free to reach out to me directly.  Best blessing, SUNSKY Team

Hi Ashan,  This is Anne — hope you're doing well!  I'm sorry to hear that your shopping experience wasn't ideal. After reviewing your orders:  Order 25123151106 was successfully delivered to your Chinese shipping agent on January 7th, with your shipping mark clearly shown on the box. Tracking link: https://www.sf-express.com/chn/sc/waybill/waybill-detail/SF3265073971438  Order 2511185157 (tracking number: ZC48783597999) unfortunately appears to have been lost during transit. We will proceed with an aftersales refund for this order. Please allow us some time to process it, and we'll keep you updated.  If you have any further questions or need assistance, feel free to reach out to me directly.  Best blessing, SUNSKY Team

Hello Barrett, Thank you for choosing Sunsky, and apologize for the inconvenience. Thank you again for taking the time to tell us how you feel. Regarding the business communication issues, we have instructed our team to strengthen their efforts and make improvements. We hope to continuously improve our service in future collaborations. We appreciate your feedback and really want to make your shopping experience as enjoyable as possible. Best blessing, SUNSKY team

Dear Klas,  We sincerely apologize that the product you received did not meet your expectations, and we regret any inconvenience this may have caused you.  Regarding the product concern, our sales manager, Cara, has already reached out to you via email and provided a proposed solution.  We would like to assure you that our website does not offer counterfeit items. However, we truly value your feedback and would appreciate knowing more details about the specific issue you encountered, so that we can improve our products and service in the future.  If you have any further questions or information to share, please feel free to contact Cara directly. We will respond promptly and are here to assist you.  Once again, we apologize for the inconvenience and thank you for giving us the opportunity to address this matter.  Best blessing, Sunsky team