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Money & Insurance

TaxAct

192 reviews

4.1192 reviews
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About TaxAct

Data updated
Website
www.taxact.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
192 reviews
Replies to negative
93% (25/27)
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Is TaxAct legit?

TaxAct (www.taxact.com) has a 4.1 out of 5 rating on OK.one, based on 192 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-12.

What people say

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Evette Lemoine · 3 reviews · Experienced 2026-07-17 ·

love this program

Reply from TaxAct2026-07-21

Thank you so much, Evette! We love hearing that you love TaxAct 😊 We appreciate you taking the time to share your kind words and hope we can keep making tax season a great experience for you!

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Amber Shepherd · 3 reviews · Experienced 2026-07-17 ·

It was ok

It was ok , very long

Reply from TaxAct2026-07-21

Thanks for sharing your feedback, Amber! We're glad the experience was decent overall, though we hear you that the process felt lengthy. We're always working to make things smoother and more efficient for our users.

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Stephen Smith · 4 reviews · Experienced 2026-07-16 ·

Great explanations

Good explanations, the AI is actually pretty helpful with answering questions. I reduced 1 star as you can't easily visualise where you are in the paper version, which would be helpful if you want to compare the finished document, or take notes to help yourself next year! Otherwise an excellent service!

Reply from TaxAct2026-07-21

Thank you for the thoughtful feedback, Stephen! We're glad the explanations and AI support have been hitting the mark for you. That's a really valid point about visualizing your progress in relation to the paper version. We appreciate you sharing that, as it's genuinely useful insight for improving the experience, and we'll make sure it gets passed along!

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Melissa Campbell · 1 review · Experienced 2026-07-14 ·

Didn't have to worry about what time I…

Didn't have to worry about what time I was doing it, smooth process.

Reply from TaxAct2026-07-21

That flexibility makes such a difference, Melissa! We're glad the process felt smooth from start to finish. Thanks for sharing your experience!

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Carlina Moses · 1 review · Experienced 2026-07-13 ·

Tax Act Is The Way To Go

Love using Tax Act to help me file my taxes each year.

Reply from TaxAct2026-07-21

Thank you, Carlina! We love hearing that TaxAct has been your go-to for filing each year. We'll keep making it worth your trust every tax season! 😊

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Oliver · 3 reviews · Experienced 2026-07-14 ·

Super easy to use and file

Super easy to use and file, even as a resident in Europe. Highly recommend.

Reply from TaxAct2026-07-21

That's wonderful to hear, Oliver! Filing from Europe comes with its own set of complexities, so we're really glad the process felt smooth and straightforward for you. Thanks so much for the recommendation! 🌍

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Richard G · 1 review · Experienced 2026-07-13 ·

Fast and easy to use

Reply from TaxAct2026-07-21

Thank you, Richard! We're so glad to hear the experience was fast and easy. That's exactly what we aim for! 🎉

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Elma Garcia · 1 review · Experienced 2026-07-13 ·

It was very simple to go through the…

It was very simple to go through the process

Reply from TaxAct2026-07-21

Thank you, Elma! We're so glad the process felt simple and straightforward for you. That's exactly the experience we aim to deliver every time! 😊

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Luis Gaviria · 3 reviews · Experienced 2026-07-14 ·

Great

Great, easy, affordable

Reply from TaxAct2026-07-21

Thank you, Luis! We're so glad to hear TaxAct hit the mark on all fronts. Easy and affordable is exactly what we aim for! 🎉

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CLARE · 3 reviews · Experienced 2025-12-07 ·

VERY EASY TO USE

VERY EASY TO USE , CHECKS ALL THINGS AS YOU GO

Reply from TaxAct2026-07-21

Thank you, Clare! We're so glad to hear TaxAct made the process easy and stress-free for you. 😊 That step-by-step guidance is designed to give you confidence every step of the way!

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Celeste Fudge · 2 reviews · Experienced 2026-07-12 ·

I Love TaxAct

I Love TaxAct, they find all the tax breaks out there, they are definitely for the customers. its fast, reliable. and will use every year for my taxes. Great prices too, if you need to fill additional paperwork. Thank you!

Reply from TaxAct2026-07-21

Thank you so much, Celeste! We love hearing that TaxAct has been a great fit for you, from finding every tax break to keeping things fast and affordable. We look forward to being your go-to tax solution every year! 🎉

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A. Dougall · 1 review · Experienced 2026-07-13 ·

Mostly good - some Pros/Cons

Pros: AI is helpful Cons: - paid for expert assist but none forthcoming from chat on July 13. - Alerts fduring filing prompted to add attachement, which I did, but on pressing submit at the end required me to start over again. Either allow it work seamlessly or else short circuit back to the start if adding attachment must really break flow. - TaxAct is not supported by Morgan-Stanley: please work with them to fix this or I may have to switch to TurboTax.

Reply from TaxAct2026-07-21

Thank you for the detailed feedback, A. Dougall! We're glad the AI feature has been helpful, and we appreciate you taking the time to break down what worked and what didn't. We hear you on the Expert Assist gap, the attachment flow disruption, and the Morgan Stanley compatibility issue - these are real friction points and your feedback helps us prioritize improvements.

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Kara Ahlers · 2 reviews · Experienced 2026-07-11 ·

Very user friendly.

Reply from TaxAct2026-07-21

Thank you, Kara! We're so glad to hear you found TaxAct easy to use. That's exactly what we aim for! 😊

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Tera Leaman · 2 reviews · Experienced 2026-07-10 ·

Thank you so much for making something…

Thank you so much for making something so very complicated so very easy!

Reply from TaxAct2026-07-21

That means the world to us, Tera! Making taxes feel less overwhelming is exactly what we set out to do, and we're so glad it showed. Thank you for taking the time to share this! 😊

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Melinda · 2 reviews · Experienced 2026-07-08 ·

User Friendly

Reply from TaxAct2026-07-10

Thank you for the kind words, Melinda! We're glad to hear you're finding TaxAct easy to navigate. Making tax filing as smooth as possible is always the goal, and your feedback means a lot to us. 😊

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gary hobbs · 1 review · Experienced 2026-07-09 ·

taxact didnt give the 50%discount i…

taxact didnt give the 50%discount i signed up for and has tripled un price in 2 years! $234 is ridiculous! this will be the last year i i use them after 18 years!

Reply from TaxAct2026-07-10

Gary, we hear you and understand how frustrating it is when pricing doesn't match what you expected, especially after 18 years with us. The Refund Transfer is an optional service that allows filing costs to be deducted directly from your refund, and we know the fee for that convenience isn't always welcome. We genuinely appreciate you sharing this feedback, as it helps us continue evaluating how we serve our customers.

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Gustavo Tapia · 1 review · Experienced 2026-07-08 ·

Gratitude

It is easy to follow step by step, and a great service to the community

Reply from TaxAct2026-07-10

Thank you, Gustavo! We're so glad the step-by-step process made things easy for you. It means a lot to know TaxAct is making a difference for people in the community. 😊

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Alma J Lopez Cortes · 1 review · Experienced 2025-08-07 ·

Is easy to understand and price is…

Is easy to understand and price is affordable.

Reply from TaxAct2026-07-10

Thank you, Alma! We're so glad TaxAct has been easy to navigate and fits your budget. That's exactly what we aim for! 😊

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Bobo Bonobo · 1 review · Experienced 2026-07-07 ·

I love Smartfile AI!

Having the smartfile AI made all the difference! It would be better if Taxact worked directly with Robinhood or could understand its files as well as the AI assistant could, but being able to ask the AI questions made it much, much less stressful.

Reply from TaxAct2026-07-10

So glad the SmartFile AI made your filing experience less stressful! We hear you on the Robinhood integration, and that's genuinely helpful feedback we'd love to see improve. Thanks for the 5 stars! 🙌

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Patty Pumpkin · 1 review · Experienced 2026-02-26 ·

Speedy File

Very easy to use!!!!

Reply from TaxAct2026-07-10

Thank you for the kind words! We love hearing that filing felt quick and easy. Happy filing season! 🎉