very easy to follow direction
Reply from TaxAct2026-07-10
Thank you, Frank! We're so glad the process felt clear and easy to follow. That's exactly what we aim for! 😊
About TaxAct
Data updated- Website
- www.taxact.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 192 reviews
- Replies to negative
- 93% (25/27)
Do you own TaxAct? Claim this profile for free and start replying to reviews.
Is TaxAct legit?
TaxAct (www.taxact.com) has a 4.1 out of 5 rating on OK.one, based on 192 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-12.
What people say
I glad I was able to file my taxes this…
I glad I was able to file my taxes this way. It was quick and easy.
Reply from TaxAct2026-07-10
That's wonderful to hear, Donna! Quick and easy is exactly what tax filing should be, and we're so glad TaxAct delivered that experience for you. Thanks for taking the time to share your feedback! 😊
Good service
Good service, but slow process
Reply from TaxAct2026-07-06
Thanks for the feedback, Jurg! We're glad the experience was overall a positive one. We hear you on the pace of the process and appreciate you taking the time to share that. Feedback like this helps us continue improving.
Good response from company
I have used TaxAct for a number of years now and was very disappointed in their service this year. Their programming led me to not be able to initially file get my taxes prepared and in the process I pulled money out of a CD to pay for something I didn't need to once I got it all straightened. There is a glitch in their program that led to this. I followed up with them to file a complaint under their "100% accuracy guarantee" AND their "100% satisfaction guarantee." I called as directed, only to be told I had to go to their website to file a claim, only to find out I really had to email them. I originally filed my email complaint on 4/17/26. When I received no response whatsoever, I followed up with another email on 5/30/26. I still have not received any response as of 7/5/26. By the way, their "tax experts" are far from "experts." Due to this review, the company reached out to me. They reviewed the issues and refunded what I paid them this year.
Reply from TaxAct2026-07-06
Charles, thank you for being a long-time TaxAct customer and for taking the time to share this in detail. Not receiving any response to emails sent in April and May is a serious concern, and we completely understand why that would be frustrating, especially when you were following the process as directed. The experience you've described with our support team and guarantees is not the standard we want to hold ourselves to. Please reach out to us directly at [email protected] so our team can look into your complaint and the lack of follow-up.
This service is quite simple
This service is quite simple and seamless to use. There was no learning curve or even learning process at all. The website walked me through everything. I would have been using this website rather than turbo tax if I had known about it.
Reply from TaxAct2026-07-10
Thank you for sharing this, Sabria! We love hearing that the experience felt smooth and intuitive from start to finish. Welcome to the TaxAct family, and we're so glad you found us! 🎉
I'm was great!!
Reply from TaxAct2026-07-10
Thank you for the positive feedback! We're glad to hear you had a great experience with TaxAct. 😊 We hope to make it a 5-star experience for you next time!
Fairly straightfoward
Wording of the questions feels a little off/confusing sometimes
Reply from TaxAct2026-07-10
Thanks for the feedback, James! We're glad the experience was fairly straightforward overall. We'll take note of your thoughts on the question wording as we're always looking for ways to make things clearer for our users.
The FTB rejected my revised return…
The FTB rejected my revised return because of a random number that the Tax Act software entered in the return. They have since rejected my itemized deductions and calculated my tax based on the standard deduction resulting in me owing money rather than getting a refund. I'm now in a position where I have to argue with them about my return and I'm not happy.
Reply from TaxAct2026-07-06
Hi Jim, we're sorry to hear about the trouble with your California return and the frustration this has caused. Having a return rejected and then facing a tax balance instead of a refund is genuinely stressful, and we understand why you're upset. It's possible our team can help review what happened with the figures in your return. Please reach out to us at [email protected] so we can take a closer look.
Fast and easy
Reply from TaxAct2026-07-10
Thank you, Teresa! We love hearing that your experience was fast and easy — that's exactly what we aim for. Happy filing! 🎉
easy and simple
Reply from TaxAct2026-07-10
Thanks for the kind words, Tom! We're glad the experience felt easy and simple, that's exactly what we aim for. 😊
Have Been A Satisfied Customer For Years!
I've worked with TaxAct for years. Great company and product!
Reply from TaxAct2026-07-10
Thank you, Robert! Your loyalty over the years truly means the world to us, and we're so glad TaxAct has been a reliable part of your tax season. Here's to many more years together! 🎉
easy to navigate
Reply from TaxAct2026-07-10
Thank you, Patricia! We're so glad to hear that navigating TaxAct felt easy for you. That's exactly the experience we aim to deliver every time! 😊
I will tell you the truth I tried…
I will tell you the truth I tried TurboTax and it was so hard you guys were so easy and so much better
Reply from TaxAct2026-07-10
That means so much to hear, Cheryl! We're so glad you gave TaxAct a shot and that the experience felt easier and more straightforward for you. Welcome to the TaxAct family! 🎉
my girlfriend helped me
Reply from TaxAct2026-07-10
That's teamwork at its finest, Daniel! 😄 Glad the two of you were able to get it done together, and we hope filing felt smooth from start to finish. Thanks for the 5 stars!
easy
taxact online was very easy.
Reply from TaxAct2026-07-10
So glad to hear it, Jay! Easy is exactly what we aim for. Thanks for choosing TaxAct! 😊
Late tax filer
Tax act helped me by filing for me and didn't give up on me and when I had to go look for #s they saved my place they helped with stuff I didn't understand thank you tax act Lucy Mitts
Reply from TaxAct2026-07-10
Thank you, Lucy! We're so glad TaxAct was able to guide you through the process and keep things moving even when you needed to step away to track down information. That's exactly the experience we want everyone to have, stress-free and supported every step of the way. 🎉
Easy, fast, free
Easy, fast, free, what more do you need to know?
Reply from TaxAct2026-07-10
That pretty much says it all, Nichole! We're so glad TaxAct delivered exactly what you needed. Thanks for taking the time to share! 🎉
I appreciate the AI tool
I appreciate the AI tool. I used it twice just for clarification, and it surely helped.
Reply from TaxAct2026-07-10
That's great to hear, Jhadiere! We're glad the AI tool was able to provide the clarity you needed when it counted. Thanks for sharing your experience and for the 4-star review!
Missing 1099-DA bulk entry
There is no way to enter individual sales in 1099-DA in bulk! I wanted to upload my digital asset sales in CSV similarly to how it is possible to do for stock sales in 8949, however, the new 1099-DA holding categories are not supported. Using the individual digital asset sale wizard is extremely impractical if someone has many transactions. Figuring out how to enter 1099-DA sales was one of the reasons I had to file extension.
Ease of filing step by step.
Reply from TaxAct2026-07-10
Thank you, Yvette! We're so glad the step-by-step process made filing feel simple and stress-free. That's exactly the experience we aim to deliver every time! 😊