TaxAct (www.taxact.com) has a 4.1 out of 5 rating on OK.one, based on 192 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-12.
The process was very easy. The costs for using Tax Act could have been explained better.
Thank you, Charles! We're so glad the process felt easy for you. That's a fair point about pricing clarity, and we appreciate you sharing that feedback as it helps us improve the experience for everyone.
TaxAct guided me through a perplexing question on my tax return, for which I am most grateful.
Thank you, Sherri! We're so glad TaxAct was able to help you navigate that tricky question with clarity and confidence. That's exactly what we're here for! 😊
Thank you, Kasey! We're so glad the calls with our Pros hit the mark and gave you the help you needed. We'll be sure to pass along the kind words to the team!
Very nice experience using since 4 years.User friendly and super helpful. The only thing I would like to add here pages should be visible in the corner of screen to edit anything easily
Thank you for being a loyal TaxAct user for 4 years! We're so glad the experience has been user-friendly and helpful for you. We really appreciate the feedback on page visibility for easier editing, and we'll make sure to pass that along to our team as a great suggestion for improving navigation. 😊
The fee structure is somewhat confusing still, but overall the portal is easier to use than it has been, with AI and help functions working great.
Thank you for your continued loyalty, Benjamin! It's wonderful to hear that the portal improvements and AI features have been making your experience smoother year after year. We appreciate your honest feedback on the fee structure and will take that into account as we work to make things even clearer going forward.
Thanks for the kind words, Martin! We're glad to hear your experience was a good one and appreciate you taking the time to share your feedback. 😊
Easy to follow software
Thanks for the kind words, John! We're glad the software felt easy to follow and made your tax filing experience a smooth one. We hope to earn that fifth star next time around! 😊
I thought I filed my taxes 3 months ago... I just found out my federal was not filed. I'll be using a different company from now on. My mother had trouble with this Same company last year.
Merri, we're really sorry to hear about this experience. Believing your return was filed and then finding out it wasn't is genuinely stressful, and we understand why you're frustrated. The payment and filing steps are separate in TaxAct, and it sounds like the distinction between the two may not have been clear enough during your experience. That's genuinely important feedback, and we appreciate you sharing it.
I was able to complete my return with very little experience and i had a tax adviser review my return before submitting. That gave me peace of mind. I have used TaxAct for 3 years now and will continue to do so and save myself a lot of money.
That's awesome to hear, Eddie! 🎉 Three years strong and counting — we love that TaxAct has been your go-to for making tax season simpler and more affordable. Having a tax adviser review your return before submitting is such a smart move, and we're glad it gave you the confidence you needed. Here's to many more stress-free filing seasons ahead!
Simple to use and easy to explain. It is also way cheaper than many of the other companies out there but just as good if not better. Even the talk to an advisor is way cheaper than other brands. Would recommend and will continue to use in upcoming years
Thank you, John! We're so glad TaxAct has been a great fit for you, from the ease of use to the affordability. It means a lot to hear that you'd recommend us and plan to stick around. We look forward to being your go-to tax solution for years to come! 😊
Easy, step by step instructions were very helpful when I got stuck or did not understand something. Thanks for a non-stressful experience.
Thank you, Karen! We're so glad the step-by-step guidance kept things clear and stress-free for you. That's exactly the experience we aim to deliver, and it means a lot to hear it hit the mark! 😊
told me I had an error on my W2 but not which one charged me more than I agreed to
Terry, we're sorry to hear about the confusion with the W-2 error message and the charge you experienced. Not knowing which field needed attention would definitely be frustrating, and we understand why an unexpected charge would add to that. If you experience any issues next year, please contact our Support team so we can walk through them with you in real time. We appreciate you taking the time to leave us this feedback.
Thank you, Maria Teresa! We love hearing that filing felt easy and manageable on your own. That's exactly what we aim for! 🎉
it helped me report very complex financial profile
That's fantastic to hear, Mateo! Navigating a complex financial profile can feel overwhelming, so we're really glad TaxAct was able to make that process smoother for you. Thanks for sharing your experience!
Thank you, Sheila! We're so glad the process felt easy to follow from start to finish. That's exactly what we aim for! 😊
I have submitted my returns three times. They were rejected by IRS??? Virginia did not give me an identity fraud ID.
We're sorry to hear your returns have been rejected, and we understand how stressful that can be. IRS rejections can happen for a variety of reasons, and in some cases state identity verification requirements can add another layer of complexity. Our team would be glad to help look into what might be happening with your filings. Please reach out to us at [email protected] so we can take a closer look.
Great software and customer service.
Thank you, Ken! We're so glad to hear you had a great experience with both the software and our customer service team. 😊 We appreciate you taking the time to share your feedback!
Expat living in Belgium. There was no indication of how much I would have to pay to e-file. I thought it might even be free to just file Federal taxes. Nope: mandatory to upgrade to "Premiere" for $99.99. Ouch.
Hi Tyler, we understand how frustrating it can be to get further into the filing process before seeing the full cost, especially when you're hoping it might be free. For expat filers, certain forms and situations do require a higher-tier plan, and we recognize that can feel like a surprise if it wasn't clear upfront. We appreciate you sharing this feedback, as it helps us think about how to better communicate pricing and plan requirements earlier in the experience.
Considering how complicated taxes are for persons living out the US - TaxAct provides a good service but topics are still not always obvious if they apply or not and some inputs are still for persons with US mobile phones. I appreaciate being able to use the prior year's information and the comparison to help spot mistakes.
Thank you for sharing this, Cassandra! We're really glad TaxAct has been a helpful tool for navigating the complexities of filing from outside the US, and it's great to hear the prior year import and comparison features are making a difference for you. Your feedback about topic clarity for international filers and the US mobile phone input fields is genuinely valuable, and we'll make sure it gets to the right team. Making the experience more seamless for users abroad is something we want to keep improving on.
That's what we love to hear, Mark! Easy, quick, and fast is exactly what filing your taxes should be. Thanks for the great feedback and for choosing TaxAct! 🎉
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