The Gift Card Shop | TheGiftCardShop.com (www.thegiftcardshop.com) has a 4.2 out of 5 rating on OK.one, based on 109 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-09-06.
Reviewers had a great experience with this company, consistently praising the smooth purchasing process. Customers love how simple and fast it is to navigate the platform, choose from a great variety, and send personalized gift cards for any special occasion. People truly appreciate the user-friendly interface and the reliable email delivery options that make sharing gifts with friends and family completely seamless and hassle-free. Some reviewers were not happy with unexpected payment processing failures, card rejections, and recurring troubles trying to use their gift cards on external online retailers. Consumers also mentioned frustrating delivery delays and difficulties resolving issues when reaching out for help with their orders.
Auto-generated from all reviews of this business. For reference only.Very easy to find the kind of card I wanted in the amount I wanted and in less than 10 minutes I had filled out everything and sent the gift card on its way!
We're so happy to hear that you found the process of selecting and sending a gift card to be quick and easy! Thank you for taking the time to leave a review. TheGiftCardShop.com
Wondering why I wasn't prompted to write a message for the e-gift card I sent. I was waiting to see the box where I could write a personalized message. Sent it without one and that sucks.
Thank you for sharing your experience regarding the eGift Card personalized message feature. We understand how important it is to add a personal touch to your gift. This option is available under the Gift Message section. If you have any trouble locating this feature in the future, please don't hesitate to reach out to us on social media. Our team would be happy to assist and guide you through the process. TheGiftCardShop.com
I use these cards for our company's social media giveaways. This is such an awesome company.
We are so happy to hear that our cards are a great fit for your social media giveaways! We truly appreciate your kind words and positive feedback. TheGiftCardShop.com
If I could leave no stars I would 7 days since they locked my card on day 1 for my kids to go to fair and it’s still locked day we need just 24 more hours just 24 more hours you can not understand call center the worst
Hi there! We have responded to your DM on Instagram and look forward to your reply. TheGiftCardShop.com
So easy to purchase and make your own custom cards!
We're so glad to hear you found creating custom cards easy and enjoyable! Thank you for your feedback. TheGiftCardShop.com
You make this easy! Thanks.
We are so happy to hear that we made things easy for you! Thank you for your wonderful feedback. TheGiftCardShop.com
Great service. Fast And friendly
We are so happy to hear that you had a fast and friendly experience with us. We hope to be part of your next gifting adventure. TheGiftCardShop.com
Took FOREVER!!!! Processing absolutely horrible!!!
We're sorry to hear about your experience and understand how frustrating long processing times can be. We appreciate you taking the time to share your feedback, and we've shared your comments for review as we work to improve the customer experience. TheGiftCardShop.com
We are so glad to hear that you found our website easy to use! We appreciate your positive feedback. TheGiftCardShop.com
We are so glad you had a great experience. Thank you for taking the time to leave a review. TheGiftCardShop.com
Immediately marked an activated card as fraudulent activity. Customer service said a backend team needs 2 business days to review and the likely only recourse is to mail a new gift card which defeated the whole purpose of purchasing a virtual card, or send a refund CHECK and I'm out the fee while trying to track a check in the mail, and we have no gift card. Unable to refund card I purchased it on. Extremely inconvenient and negative experience. The CS phone line you call into feel scammy in nature.This practice of shutting down a card so quickly comes off like a strategy to scam money for the purchase fee or hope people never cash their check or follow up on their mailed gift card.
Hi there! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for a reference number, please provide your Order Number. Without this information, we may be limited in how we can help. We look forward to your reply. UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist! TheGiftCardShop.com
It works the way you would expect it to work. It's not confusing. They really get the gift card by email (if you chose that option). The service is basic, which is exactly what you want when making a basic purchase. I use this site every couple of months and it just works, which is all I really need it to do when buying someone a gift card lol
We're happy to hear that our website consistently meets your expectations for purchasing gift cards! Thank you for taking the time to write a review. TheGiftCardShop.com
absolutely horrible! Tryin use cards and they keep getting declined! Called customer service NO HELP! The only help they could offer is try using your card somewhere else! huh! They make it impossible to access funds! couldn't even pace an order through Amazon! Do not use this service! Not worth the frustration! Basically they took $600 and Can't be accessed.
Hi there! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for an email address, please provide the email address your eGift Card was sent to. Without this information, we may be limited in how we can help. We look forward to your reply. UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist! TheGiftCardShop.com
Extremely poor experience as the gift cards keep getting declined
Hi there! Please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop) for further assistance.
Why why can’t I just order no survey
We are so glad you had a great experience. Thank you for taking the time to leave a review. TheGiftCardShop.com
My funds have been on pending hold for 24 days with absolutely no tracking or visibility. When I contact customer service, they are completely unhelpful. They repeatedly tell me that it is "impossible" to look up the transaction, claim no one is available to help, and insist the issue cannot be investigated. Freezing a customer's money for nearly a month and then claiming you have no way to even look it up is completely unacceptable. Avoid this company.
Hi there! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for an email address, please provide the email address your eGift Card was sent to. Without this information, we may be limited in how we can help. We look forward to your reply. UPDATE: Thank you for providing your information. Any preauthorization amount will place a "hold" on your available funds until the order is completed. If the order is not completed, the funds will automatically be released back to your card. The timeline for the hold to be released depends on your financial institution. If you need further assistance, please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). TheGiftCardShop.com
HAPPY TO BE ABLE TO PURCHASE WITH NO FEE! SO CONVENIENT TO BE ABLE TO PURCHASE ON LINE AND HAVE IT EITHER MAILED OR EMAILED. THANK YOU!
We are so glad to hear you found our online purchasing process convenient and appreciate your kind words. Thank you for your positive feedback! TheGiftCardShop.com
I love the variety of making a gift card so special and personalized!!
We are so happy to hear you enjoy the variety and personalization options for our gift cards! Thank you for taking the time to leave a review. TheGiftCardShop.com
I received an e-gift card and tried to use it today. Because I re-opened the link, my card got put on hold. I waited on the phone for over 25 minutes (the phone number btw was impossible to find), and the person on the phone could not reverse the hold or tell me if the purchases I already made will cause an issue with the vendors. Then she told me to call back in two weeks on July 6th to request my refund. I asked for this in writing and she said there was no ability to email me what we spoke about over the phone, so no paper trail. She refused to let me speak with a manager.
Hi there! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for an email address, please provide the email address your eGift Card was sent to. Without this information, we may be limited in how we can help. We look forward to your reply. UPDATE: Thank you for providing your information. We see your case was resolved on 7/13. If you need further assistance, please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). TheGiftCardShop.com
We are so glad you enjoyed your experience! We hope to be a part of your next gifting adventure. TheGiftCardShop.com
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