Topaz Labs (www.topazlabs.com) has a 2.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 33% give 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-10.
Hi Kirsten,
Thank you for sharing your feedback.
The speed of the apps will depend on your system hardware, and its compatibility with our recommended specifications.
Other factors that impact performance can include size of input content, amount of changes being made at one time, especially upscaling, and use of additional editors at the same time as our apps while processing, which can take resources away from the task.
If you'd like us to check your system, please reach out to our support team to make sure that you are set up for success.
Way too expensive and difficult to stop the web plan. I did pay usd 22.99 Topaz Gigapixel and did not even could finish my plan. Was a nice test but I will not use again.
Reply from Topaz Labs2026-08-03
Hi,
Thank you for your feedback.
Our aim is to make the applications as affordable as possible while still being able to provide continuing development.
Even still, we understand everyone has different fiscal responsibilities and preferences for how to invest in their trade or passion projects.
If you'd like to submit any suggestions to our marketing team, please reach out to us at [email protected].
way to expensive for what it was. people are done with subscription services.
Reply from Topaz Labs2026-07-31
Thank you for sharing your feedback. We understand that pricing and subscription models are important considerations when choosing software, and we appreciate you taking the time to let us know how you feel about the current model.
Still getting consistently bad results with sharpening in particular. I mean really bad! I wish I could attach an example.
Reply from Topaz Labs2026-07-29
Hi Todd,
Thank you for your feedback.
All of our apps have a variety of models trained for different use cases. You may not have found the best adjustments for your use yet.
Our support team is available to assist with reviewing your comparison images or offering suggestions to achieve the best possible results.
Please contact us at [email protected].
- Munirat
I've been a client since Topaz started - and with each update, the software gets better, really great job everyone. The only reason its not 5 stars, is due to the minimum crashes that I sometimes experience when I do bulk enhancements.
Reply from Topaz Labs2026-07-31
Thank you for being with us from the beginning! We really appreciate your continued support and are glad you've seen the software continue to improve over the years. We also appreciate the feedback regarding occasional crashes during bulk enhancements and will make sure it is shared with our team.
Not really functional, no real value for making images look better high resolution. Photoshop can do it.
Reply from Topaz Labs2026-07-28
Hi,
Thank you for your feedback.
Photoshop is great, and they have integrated a few of our models for upscaling directly in their program. However, our standalone app is necessary for batch processing and professional use.
All of our apps have a variety of models trained for different use cases. You may not have found the best adjustments for your use yet. Our support team is available to assist in reviewing your comparison images or offering suggestions for the best possible results. Please contact us at [email protected].
The subscription is expensive, the features are reasonable, and the modes are intuitive but very basic. The online services are very slow.
Reply from Topaz Labs2026-07-31
Thank you for the feedback. We're sorry the results and online processing experience did not meet your expectations. Performance and results can vary depending on the source material and processing method, but we appreciate you sharing your experience and will pass your feedback along to our team.
I only got a month's subscription to try it out. I shoot alot of birds in alot of low light sitiations (using a high shutter speed on my camera which causes noise). So the "denoising" comes in handy. I saw other examples online, and when I tried it on what I thought was "un-saveable images" I was amazed! You made a "believer out of me! I am still learning how to use the features of this program, (wish there was a printable manual... LOL) but I am getting there. I will be renewing my month's subscription when it comes time to renew in August to a yrly subscription.
Reply from Topaz Labs2026-07-29
Hi Nancy,
Thank you for your feedback.
We are so happy to hear that our denoising feature has made such a positive impact on your low-light bird photography!
We appreciate your patience as you learn the program's features and are thrilled to hear you'll be upgrading to a yearly subscription in August.
Your feedback about a printable manual is also noted. Thank you for sharing your experience!
- Munirat
Complex to learn, but many helpful emails were sent to me.
Reply from Topaz Labs2026-07-28
Thank you for your feedback! We know Topaz can take some time to learn, so we're glad our support emails have been helpful. If you ever need assistance or have questions, feel free to reach out to us at [email protected]—we're always here to help.
We're sorry for the confusion. Ayush from our Support team responded to your request and offered both troubleshooting assistance and the option of a refund. We did not receive a reply confirming how you would like to proceed, so a refund was not processed.
If you would still like the refund, please reply directly to the email Ayush sent you, and our team will be happy to assist.
I’m not giving this a low rating because of the product itself—I couldn’t fully evaluate it for the purpose I intended because it turned out not to be the right fit for my needs. It may very well be an excellent product for what it was designed to do.
My low rating is based on the customer service experience. As soon as I realized the product was not what I needed, I contacted the company before putting it into real use and requested a refund. Unfortunately, I never received a response or a refund.
I believe companies should give customers a reasonable opportunity to opt out and receive a refund when it becomes clear that a product is not the right fit, especially when they reach out promptly and have not meaningfully used the product. Improving customer service and responsiveness would go a long way.
Reply from Topaz Labs2026-07-31
We're sorry to hear about your experience. We were unable to locate a Support request or refund inquiry associated with the email address used for this review, so unfortunately we haven't been able to identify the request you're referring to.
Please reach out to our Support team with your order information and the email address used for your purchase. We'll be happy to locate the account and review your refund request.
It's just that after having waited for 48 hours, the results were not as expected. Once the process was done, I found out that sometimes people's eyes appeared to be monster's eyes, that is, totally non-natural looks. And that was really frustrating.
Reply from Topaz Labs2026-07-31
Thank you for sharing your experience. We understand how frustrating it is to wait for a lengthy process only to have the final result fall short of expectations, particularly when facial details appear unnatural. We appreciate the specific feedback and will make sure it is shared with our team.
This software is so friendly to the inexperienced (of which I consider myself to be firmly a part of), and it does photo enhancement so well. I upscaled some great photos of my true love and it brought joy to my heart to see these improved photos of her, they’re all I’ve got to remember her by right now while she’s away. I’ve also used their video enhancement software before, that’s really good too, great results from that.
Reply from Topaz Labs2026-07-29
Hi Jordan,
Thank you for your feedback.
We are so glad to hear our software has brought you joy and helped you preserve those precious memories of your true love while she is away.
We truly appreciate your kind words and positive feedback.
- Munirat
The faces become in another deformed person. It is unacceptable due most of the photos has people faces.
Reply from Topaz Labs2026-07-28
Hi,
Our app is meant to preserve the faces when used with the correct model. We have a specific model that enhances the faces without changing them. If you have issues using the app, you can contact us at [email protected], and we will assist.
Very dissapointed in the AI edit features for photos.
Reply from Topaz Labs2026-07-28
Hi,
Thank you for your feedback.
All of our apps have a variety of models trained for different use cases. You may not have found the best adjustments for your use yet.
Our support team is available to assist in reviewing your comparison images or offering suggestions for the best possible results.
Please contact us at [email protected].
Excellent customer support. The team responded quickly and resolved my account issue professionally. I appreciate their patience and willingness to help.
However, I hope Topaz can improve the subscription experience. The Standard plan's maximum output resolution is too limiting for users who create large-format artwork and professional prints. It would be great if Standard subscribers could purchase additional high-resolution rendering credits or unlock larger output sizes without upgrading to the full Pro plan.
Overall, Topaz remains one of the best AI image enhancement tools available, and I look forward to future improvements. Thank you!
Reply from Topaz Labs2026-07-31
Thank you for the thoughtful review! We're glad our Support team was able to get your account issue resolved quickly.
We also appreciate your feedback about Standard output resolution and the idea of offering additional high-resolution rendering options without requiring a full Pro upgrade. We'll make sure your suggestion is shared with the appropriate team for consideration.
Thank you for your support and for taking the time to share such detailed feedback!
Buggy, crashes a lot, not worth the money. Was alright back in the day but between becoming a subscription and generally somehow becoming worse software, I wouldn't recommend
Reply from Topaz Labs2026-07-28
Thank you for your honest feedback. We're sorry to hear you've had a frustrating experience with crashes and stability. That's not the experience we want for our users. We'd appreciate the opportunity to investigate the issues you're encountering and help get things working properly. Please reach out to us at [email protected] with your logs and system details, and our support team will be happy to assist.
