Topaz Labs (www.topazlabs.com) has a 2.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 33% give 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-10.
I have purchased both the download and credits and can’t get them to work on the pixel enhancing I need. I reached out to your support team online and within the 48 hours of purchase and no one has come back to me. Hugely disappointed and feel ripped off.
Reply from Topaz Labs2026-07-03
Hi Nathalie,
Thank you for your feedback.
I reviewed your case and see that our support team replied to you on June 23rd. Check your spam & junk filters as you may have missed our reply with support. We are waiting for a reply if you need further assistance.
Please follow up with us through the support email at your earliest convenience.
B
Brian M · 1 review · Verified · Experienced 2026-06-16 ·
★★★★★
I couldn't get your Gigapixel product…
I couldn't get your Gigapixel product to work correctly. No resolve from customer support. Could I get a $29 refund?
Reply from Topaz Labs2026-07-07
Hi Brian, our support team has actually been in touch and provided guidance on using Gigapixel for your resolution needs, so I'd recommend following up there.
Just to clarify, refunds aren't something that are processed through Trustpilot, that has to go through [email protected] directly with our support team.
Thank you for your feedback. We're sorry to hear the software didn't meet your expectations. We'd appreciate the opportunity to investigate the issue and help get things working. Please contact us at [email protected] with details about what didn't work, and we'll be happy to assist.
Hi Robert,
Thanks for your feedback.
Checks from our end shows that the issue was resolved and you were refunded for the purchase.
However, if you would like to give the app a try again, please send a message to [email protected] and we will work on it together
- Munirat
The learning curve is more complicated than I expected, even for an experienced, long-time Topaz user (and enthusiast). The exposure controls leave a lot to be desired, or else I have not mastered that yet. Overall, amazing technology from a great company.
Reply from Topaz Labs2026-07-03
Hi Marshall,
We appreciate your feedback and understand that the learning curve can be challenging, even for experienced users.
If you require any clarifications, please send a message to [email protected] so we can look into it.
- Munirat
Hi Juan,
Thanks for your feedback.
All of our apps have a variety of models trained for different use cases. You may not have found the best adjustments for your use yet.
Our support team is available to assist in reviewing your comparison images or offering suggestions for the best possible results.
Please contact us at [email protected].
- Munirat
So far as we can see, upscaling does not render any improvement. We will cancel.
Reply from Topaz Labs2026-07-07
Hi, sorry the upscaling isn't giving you the results you were hoping for!
We'd genuinely love the chance to help, our support team is here for exactly this.
Please reach out to [email protected] so we can dig in and see what's going on before you go.
Thank you for your kind words! We're delighted to hear that Kyle was able to help. We'll be sure to pass your appreciation along to him. If you ever need any assistance in the future, feel free to reach out to us at [email protected].
D
David · 2 reviews · Verified · Experienced 2026-06-20 ·
★★★★★
I like a lot about but could use some…
I like a lot about but could use some instruction/tutorial. Im not using it to its full potential, methinks.
Reply from Topaz Labs2026-07-03
Hi David,
Thanks for your feedback.
You can read about all the functions, enhancement, plugins and all essential details on steps on how to use the app on our Documentation page: https://docs.topazlabs.com
If you have any other questions or issues, you can send a message to [email protected]
- Munirat
Hi Abdul,
Thanks for your feedback.
We will like you to send a message to [email protected] with details on the exact issue you are having with the app.
- Munirat
The software is incredible - I used it for an event where I needed HD res footage upscaled to fit a 6k display and it worked beautifully. I've demoed other upscalers and Topaz is the best - I'll certainly be adding this to my toolkit!
Reply from Topaz Labs2026-07-03
Thank you so much for your kind words! We're thrilled to hear that Topaz helped you upscale your footage successfully for your event and that it earned a place in your toolkit. We truly appreciate your support, and if you ever need assistance or have any questions, feel free to reach out to us at [email protected]. Happy editing!
It kept asking more and more credits to buy but couldn’t render the video clip to 4k. Every time I give a new prompt it simply wasted credits and did nothing. Finally when I got the video clip aligned and then I asked to make it 4k it took 6+ hours and simply failed to do.
Reply from Topaz Labs2026-07-03
Thank you for sharing your experience. We're sorry to hear about the failed render, long processing time, and the credits you lost while trying to complete your project. We'd like to investigate what happened and see if we can help. Please contact us at [email protected] with your project details, and we'll be happy to assist and look into the credit usage as well.
The program is fairly easy to learn and a joy to use. I can only use it for a short period due to its cost, but the results are great. I am editing an old VHS copy of a live performance on stage and results are impressive.
UPDATE July 3: I finished the job. 11 segments of 10-12 minutes long, each took more than 11 hours on Topaz, but the results are well worth giving up time on my PC. It's not perfect, but i did not expect this. Topaz did a great job. Thank you.
Reply from Topaz Labs2026-07-03
Thank you for your wonderful feedback! We're delighted to hear you're enjoying the software and that it's helping restore your VHS stage performance with impressive results. We truly appreciate your support, and if you ever need assistance or have any questions, feel free to reach out to us at [email protected]. Happy editing!
Topaz is a wonderful software product, and it would become even better if it supported multiple languages. We would greatly appreciate Japanese language support.In addition, we would appreciate it if you could provide an easy‑to‑understand multilingual manual. AI‑generated translation might be sufficient for this purpose.
Reply from Topaz Labs2026-07-07
Hi, thank you for the feedback! Japanese language support and multilingual documentation are actually something we're working on, so this is great to hear and we'll pass it along.
Reach out to [email protected] anytime if you need help in the meantime.
As a wide-format printer, I receive a lot of AI files with low-resolution images embedded in them. Printing those at 8 or 9 feet wide usually means hours of redesigning or disappointing print quality.
Topaz has saved me more than once. It lets me recover enough detail to produce sharp, professional prints without recreating the entire design from scratch. It's become one of those tools I don't want to work without.
Best on the market.
Makes blurry, low quality photo/video 100% usable again
Reply from Topaz Labs2026-07-07
Hey, thanks so much for the great feedback! Really glad Topaz is making those photos and videos usable again for you.
Reach out to [email protected] anytime if you ever need a hand.
I do not use Topaz Labs often. But when I do it is for noise on my portraits. It works ok. Not perfect. But ok. The one think I hate, when It does the facial recovery, it helps so much on the face, but then the rest of the subjects skin looks awful. I would be nice if the neck didn't have a line where the recovery ends. I wish there a way to recover all of the subject when there is a lot of noise.
Reply from Topaz Labs2026-07-03
Hi there,
Thank you for your feedback.
All of our apps have a variety of models trained for different use cases. You may not have found the best adjustments for your use yet.
Our support team is available to assist in reviewing your comparison images or offering suggestions for the best possible results.
Please contact us at [email protected].
- Munirat
I am so depressed with it today. Bring back the good old days with the easy to navigate interface and wildly better results, please.
Reply from Topaz Labs2026-07-03
Hi,
Thank you for your feedback.
Access to legacy models is still available in the Preferences if you prefer results you got from the past. You can enable them under Settings > AI models > Show legacy models.
