Excellent throughout
TORC24 were excellent throughout the process of my mortgage application. They were always at hand to answer any questions I had and kept me informed throughout the process. I cannot fault the process and my experience with them.
About TORC24
Data updated- Website
- www.torc24.co.uk
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 48 reviews
- Replies to negative
- 50% (3/6)
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Is TORC24 legit?
TORC24 (www.torc24.co.uk) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 48 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
As my husband and I are older and we…
As my husband and I are older and we wanted an interest only mortgage this wasn't as straightforward as it may have been however Stuart and Emma managed to obtain us the mortgage we wanted. It took a little while to get the offer but it didn't feel as intrusive as the last time we obtained a mortgage when we ported the mortgage and did it ourselves. Thank you!
Jade S was extremely thorough and…
Jade S was extremely thorough and provided timely updates throughout the process. She was very efficient and professional from start to finish.
Highly Recommend
As a first time buyer Jade and David made this process as stress free as possible. I was very impressed by their timely updates, always keeping me informed of latest steps in my mortgage application. They were always very friendly and on hand to answer any question, as small as it may sound. I would highly recommend choosing Torc24 when purchasing a property.
We received excellent support and help…
We received excellent support and help throughout our mortgage application process, and it was an amazing experience. The customer support was outstanding. Special thanks to Richard and Jade, as well as the entire team who worked closely with them. Their teamwork and dedication truly made a difference.
This was our first time buying a house…
This was our first time buying a house and weren’t 100% sure on the process, but from our developers recommendation we used Torc24 and they made the process seem much better than we thought! Emma and Mark were great support the whole way through and we would highly recommend.
Favour Banks, Earn Commissions, No Real Help for Home Buyers
I decided to write this review to help others avoid the same trap we fell into. It took me five years to realise how unhelpful these companies are to buyers and how favourable they are to lenders. We bought a new build at the end of 2020, and Torc24 was suggested by our builders (Barrotts and DW Home). Since it was our first home, and we had no experience buying a house, we trusted them completely. The next few months were extremely stressful — we had to keep chasing our application constantly. Eventually, we got our mortgage and were happy, so at the time, we didn’t realize what was really happening. Our mortgage rate was 1% (Dec 2020), fixed for 2 years. Because we had no knowledge of how mortgages work — and we were paying Torc24 for a “lifetime service” — we trusted them completely. After two years, we had to remortgage at a much higher rate (4.8%), which increased our monthly payment by £600. Now, as we approach the next renewal, we’ve researched current rates using Google and ChatGPT. It’s clear that a 1% rate was extremely rare in the UK, and unless there’s a massive recession or extraordinary event like COVID, rates are unlikely to drop that low again. What I now understand is that mortgage companies knew a 1% rate was extremely favorable for buyers, and they should have helped us secure a longer fixed-term deal. Instead, Torc24 seemed to prioritize the banks, earning commissions each time we remortgaged. If they had secured a 1% rate for us for 5–10 years, we wouldn’t be paying the current high rates. I feel deeply frustrated with what these companies do. They take your money and earn commissions from banks, yet don’t act in the buyer’s best interest.
Initial interactions set the tone
Initial interactions set the tone for a professional relationship, and I am concerned by the lack of follow-through today. My appointment was missed without prior notice or subsequent explanation, which I find quite unprofessional.
Best in the Business
TORC24 was absolutely brilliant throughout the process. They were professional, but took the time understand my specific situation and needs and helped me find the best product for me. The were always available and receptive to any questions and concerns I had. They also maintained great communication throughout the whole process, I felt well informed on exactly what was happening at what time and for what reason. It was very smooth and I have become a lifetime member as a result.
Very helpful
Every team member we have spoken to have been very helpful and friendly they have answered any questions we have had and organised our mortgage with ease Thank you
Excellent, expedient broker!
Tried Torc24 as a broker on the suggestion of the developer we are buying from. I had tried a number of brokers before this, but thought why not give these guys a shot, what harm could it do? Best decision made, from the original calls with Michael Patching, then the consultation with broker Aaron Barnes, through to the progresser Emma Vince, this has been one of the smoothest mortgage applications I've ever made. Couldn't recommend them enough!
We found all the people we dealt with…
We found all the people we dealt with were very professional and all our questions were answered and often times even anticipated. The market reach was impressive and the presentation of our mortgage and insurance options was very clear.
Excellent As Usual
Excellent communication throughout. Emma V was excellent, phoning me with requests, updates etc and being very polite and patient throughout. This is the fourth time we've used Torc and will continue to do so.
The correspondence was exceptional…
The correspondence was exceptional throughout. They really worked around our availability, listened carefully to our circumstances and found a product that exceeded our expectations. Torc24 have made the mortgage journey as painless as possible and taken away much of the stress and anxiety which has allowed us to look forward to our move!
Efficient and supportive
Efficient and supportive. The team were all brilliant. Emma; Stuart and Lydia were all superb. Thank you all for your support
Torc24 have been amazing throughout our…
Torc24 have been amazing throughout our whole process of purchasing our first home/mortgage, always at the end of a phone call if myself or my partner had any questions, we delt woth a few of Torc24 team through our process and they were all able to help. Would highly recommend Torc24
Above and beyond
Excellent service provided by Emma Vince at all times throughout our journey in getting mortgage and other legal advices. I will definitely have them back in my future for all my property plans.Thanks everyone at Torch24.
Outstanding support from start to finish
We had quite a complex chain of events to work through, and Josh Berriman was excellent throughout the entire process. He checked in regularly, talked us through every number, and made sure we always felt supported and informed. Josh’s communication between ourselves and third parties was seamless - he kept everyone in the loop and handled everything with incredible thoroughness and care. We truly felt like he was always there for us, no matter how big or small the question. We wouldn’t hesitate to work with Josh and the team at Torc24 again. Highly recommend!
We had a truly fantastic experience…
We had a truly fantastic experience using this TORC24 for our mortgage application. From the outset, Stuart was incredibly knowledgeable, assured, and professional. He understood the nuances of new build mortgages and quickly put our minds at ease, guiding us through the initial stages with expertise and clarity. The process moved seamlessly thanks to the incredible work of Emma Vince, the broker administrator. Prompt and professional is an understatement for Emma—she was truly amazing. Buying a house is an extremely stressful process, but Emma was a superstar throughout. She handled every query quickly, anticipated needs, and provided constant, reassuring communication. Her efficiency and kind demeanour made a massive difference to our experience. Massive thanks
Torc 24 team
Would just like to leave a review on the following company and especially the two people who helped me through it all I am a first time home buyer and obviously this is all new to me and I didn’t really know what everything meant But Emma Vince and Aaron barnes would always Awnser the phone and explain thoroughly and help me understand what everything meant I can not recommend these enough they are quick to reply on email or via phone call which is very helpful and helps me understand Cannot recommend enough