Amazing Customer Service!
Patrick and Kiera have provided exceptional assistance. I extend my gratitude for your accommodating support. I will continue to be a loyal customer of this brand.
About Transparent Labs
Data updated- Website
- www.transparentlabs.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 50% (5/10)
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About this business
At Transparent Labs, we believe supplements should be exactly that — transparent. No proprietary blends. No hidden ingredients. No artificial sweeteners, dyes, or unnecessary fillers. Just clean, science-backed formulas using the highest-quality ingredients available.We’re committed to setting the gold standard in the supplement industry by formulating every product with clinically effective doses — meaning the exact amounts shown in research to deliver real results. Whether you're training to build muscle, burn fat, enhance endurance, support recovery, or optimize overall wellness, our products are designed to fuel your goals with precision and purpose.What makes us different?Third-party tested for purity and potencySourced from the best of the bestManufactured in cGMP-certified, NSF-certified facilities right here in the USATrusted by athletes, coaches, and health professionals worldwideOur community demands the best, and we deliver. With thousands of 5-star reviews and a loyal customer base that spans the globe, Transparent Labs is redefining what it means to supplement with integrity.If you’re looking for clean, effective, and trustworthy supplements backed by science — you’ve found the one.
Written by the business, not verified by us.Is Transparent Labs legit?
Transparent Labs (www.transparentlabs.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Sports and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers consistently highlight that the fitness supplements feature clean ingredients, blend smoothly, and offer fantastic flavors for daily workouts. People frequently share that the support representatives are remarkably helpful, highly responsive, and quick to resolve any questions or ordering mistakes. However, some customers also noted frustrating issues with delayed deliveries and significant difficulties reaching support representatives by phone or email. A few reviewers experienced prolonged shipping times, missing packages, or incorrectly fulfilled items that required considerable effort to fix. These buyers felt disappointed by the lack of communication regarding their unresolved orders.
Auto-generated from all reviews of this business. For reference only.What people say
Could not ask for better products
Could not ask for better products, or customer service!! A+
Best products and the best costumer…
Best products and the best costumer service
Transparent Labs providers more than great protein, they provide excellent customer service
Product and customer service are stellar. I highly recommend Transparent labs to anyone looking for quality protein with customer support you can count on.
Excellent customer service
Quick, amazing customer service solved my issue immediately and cost-effectively.Besides the fact , their products are great
I received a product that did not taste…
I received a product that did not taste right. I contacted customer service and Reilly was quick to offer a replacement. I love this brand and appreciated the care they gave to a loyal customer!
Transparent Labs…Going the distance
I have been using Transparent Labs supplements for over 3 years now. So, this review is long overdue. Their protein bars and powder, electrolytes & multivitamins are integral parts to my well-being and training. Transparent heard that I was running the Cocodona 250 last year and sent my team and me a box full of supplements to fuel our week in the Arizona backcountry. These products were a key part of my journey and finishing one of the most difficult multi-day races internationally. Transparent isn’t just another health supplement company-they truly look to provide their customers with high quality products and top class personal service. Thank you to the Transparent team!
The folks at transparent labs are incredibly responsive
The folks at transparent labs are responsive and quick to correct any errors made by their customers. I accidentally ordered something that I had in my cupboard already, and when I answered their email with my discovery, they quickly canceled the order and refunded the payment. I’ve only been with them a short time, but already found their products to be so tasty and nutritious. I’m so pleased to be with the company that third-party tests all of their products. I have a great deal of trust in them already!
I had a subscription and forgot to…
I had a subscription and forgot to cancel or postpone my next shipment since I decided to order a new pre work out flavor a week early. The next week I got a notification that my subscription order was on its way. I contacted the company and told them I didn’t need it and I would send it back. The refunded me and told me not to worry about sending it back. If I’m not gonna use it they asked me to give it to a friend or family member to try. Now that is some great customer service!
I received a product that I didn’t like…
I received a product that I didn’t like the taste of. I’m sure others love it. Just wasn’t my preference. The team at transparent labs went above and beyond to make things right. Cannot recommend their products and customer service enough. One of, if not the best supplement company on the market. 10/10.
I ordered some creatine and protein…
I ordered some creatine and protein from these guys and they sent me a free shaker bottle and five other flavors of protein to try. The products taste well and are pretty affordable. Would recommend to anyone that likes to take their health seriously.
Amazing customer service
Amazing customer service! Resolved all my issues right away and was very kind.
Kiera rocks
Kiera rocks, excellent help, she really made my day, thanks TL for your products and great customer service.
The customer support team were very…
The customer support team were very fast with their responses and was able to resolve my issue with an order in a very timely manner.
Loved my experience with Transparent Labs!
I've had an absolutely wonderful experience with Transparent Labs (TL), both in terms of their customer service and the quality of their products. It's only right that I share the following review, so the health & wellness community can all benefit. I've honestly forgotten the last time interactions with a company's customer support team genuinely made me smile - it's really been that long. I initially had to cancel one of my orders - they were so prompt and professional. They didn't make me wait until the next business day although I had learned they were dealing with backlogs due to high demand and working hours for that day had clearly ended. I had spoken with Patrick, Reilly, Marcela, Colin, and they were all a pleasure to deal with. I've noticed Jocko Fuel utilizes AI to address customer concerns, but sometimes you just wish to speak with someone human - I appreciated this about TL. In terms of TL's products, I've tried out their 100% Grass-Fed Whey Protein Isolate (Strawberry Milkshake) and Creatine HMB (Watermelon) - the ingredients they use are all clean and they were both delicious. Unlike other supplement companies, TL's powdered supplements fill the entirety of the containers. I've also ordered from BlackLabel but their tubs were literally 75% empty. TL was also kind enough to share five additional packets of Whey Protein of varying flavors and a complimentary shaker bottle. To say TL's customer success team went above and beyond really is an understatement. We need more companies like TL and the types of people they employ. Hope others in the fitness & health communities can benefit from the level of service and product quality I've had the pleasure of experiencing. A heartfelt thank you to Transparent Labs! Cheers!
Quick response and great discount
Quick response and great discount! Thank you. What I also like is the tracking of my orders. When my orders seemed to get delayed, TL sends me an update where it is.
Customer Service for this product is…
Customer Service for this product is absolutely awful. I have attempted to reach out to them multiple times, 4 email and 3 phone calls. My product was not delivered to my home and they refuse to respond to me. Product overall i love using but will lose me as a customer over never responding to their customer base.
Reply from Transparent Labs2026-07-21
Hi there, We’re incredibly sorry to hear about your experience. Please provide your order number through Trustpilot’s contact request so we can locate your order, investigate what happened, and take care of this immediately. We appreciate the opportunity to make this right!
Been using Transparent Labs exclusively…
Been using Transparent Labs exclusively for 12 months now. Creatine HMB, Whey Isolate, Intra EAA, and switch between Lean and Bulk preworkouts. I feel the best I have ever felt. I am 41 with a TBI and these products have helped so much. Love the veterans discount, customer support is extremely friendly. Customer for life. Just ordered the protien coffee, and am trying the protien bars soon!
TL has ALWAYS been so so receptive
TL has ALWAYS been so so receptive, accommodating, and supportive with any concerns or questions that I’ve had. Someone will respond quickly and always fix whatever issue I had. It is never anything crazy as far as issues go, just missed chances to update my flavor preference before the reoccurring item ships. It would suck to get a flavor you wanted to change, but they always make sure to send me the one I want at no additional charge. Truly such an awesome company and most of all with GOOD ingredients that you can trust. My physique is flourished from using them and I will not buy protein from anywhere else! Plus they’re military friendly !
Great quality products and services
Great quality products, worth every penny IMO. Customer service is also satisfactory, I accidentally ordered the wrong kind of creatine and they were able to fix my order and re send me the correct one, no extra charge. Highly recommend this company!
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